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Signed in with wrong account and attempt to reactivate Unity - says 'unknown error' not 'wrong user'

Discussion in 'Unity Hub' started by Prodigga, Nov 7, 2018.

  1. Prodigga

    Prodigga

    Joined:
    Apr 13, 2011
    Posts:
    786
    Basically as the title says. I have an existing key. I have to reactivate. I sign in with the wrong account. I enter the key into the box. And it just says 'unknown error encountered please contact support'. So I tried 'manual activation'. Signed into the website, clicked 'pro', entered my key, and the website actually told me correctly that 'serial is not assigned to you, please contact the owner of the organization.'. This is what the HUB should say, as well, instead of just some random 'error'!. :)

     
  2. Prodigga

    Prodigga

    Joined:
    Apr 13, 2011
    Posts:
    786
  3. Prodigga

    Prodigga

    Joined:
    Apr 13, 2011
    Posts:
    786
    Bump, does anyone look here?
     
  4. stefan_s_from_h

    stefan_s_from_h

    Joined:
    Nov 26, 2017
    Posts:
    59
    Me, too. Happened after updating to Unity Hub 1.3.1.

    upload_2018-12-1_15-59-51.png
     
  5. stefan_s_from_h

    stefan_s_from_h

    Joined:
    Nov 26, 2017
    Posts:
    59
    OK, I'm back in black.

    I'm guessing it was a temporary problem. After closing Unity Hub again and starting it I could call "Manage Licsense" from Unity.