Official Setup Issues - Assignment of MARS seats

Hi folks, we have reports some of you are purchasing MARS and are having issues with the entitlement, resulting in "No MARS subscription found for the current user."

This happens when a subscriber is part of an org that has more members than purchased seats. Here is how you can resolve:

• Sign-in to id.unity.com
• Click on Organizations
• Click on the gear in the Organization you want. Click Manage.
• Find the MARS subscription in the list of your organization's subscriptions. Click the gear and select Manage.
• Find your user's name in the list of members in the "Manage seats" section. Select the user and click on the "Assign Seats" button.

We're working on improving the subscriber experience here, but let us know if you still have issues.

 

I just looked at our org settings, and while I don't have a MARS seat assigned to myself, it seems I can use the trial just fine. Could you explain a bit more to whom that applies? At which point does an entitlement check happen?

Would be great to understand at which point the check happens, and who needs a license – if I have a theoretical team of 100 working on an app, and one person works on a tiny part of the app uses MARS, will all 100 need an additional MARS license to work on the project? Note: this is very clear on seat-based AssetStore product licenses where only people actively working with a thing need to buy a license.

 

Sure, we're hoping it's not an issue for most users. If you have multiple organizations associated with your User ID, or you are buying multiple seats and fewer than the total number of users in your organization, you may hit this issue. Providing the info here so that it's covered.

In terms of the scenario you outlined, the MARS license will be required to develop, simulate, play and build MARS scenes. The users who are not working on the MARS part of the project will be unaffected. Does that help?

EDIT: Removed discussion of builds. No restriction there.

 

That's why I was asking, because I'm hitting all those points .

Your answer helps a bit, but the question about "where and what is the entitlement check" remains - what will happen to those who don't have the license assigned to their seat? Will the scenes not open? Will they not be able to press "Play"? Will they not be able to build? What happens when no internet connection is available?

I'm really just trying to understand the scope and impact of that check; there's so many ways enforced entitlements can go wrong in time-critical scenarious that I'd rather know beforehand what I'm buying into and how it differs from "regular Unity" license checks.

 

Thanks for the clarifications! Just some more follow-up questions, I think then it will be clear:

1. There's a contradiction now between what @philc_unity and @leweyg_unity said about building - which version is correct? I assume the latter — making builds, no matter whether with or without MARS features, is NOT affected by being entitled, and the builds will work the same?

2. Does the 14 days limit mean when I have a machine cut off from the Internet for 14 days I'll lose access to MARS features?

3. Is the entitlement check done over the same channels as regular Unity license checks, or does it require separate ports or processes to run? Asking this because we had issues in the past with Unity license checks inside corporate networks (which block off basically everything).

 

Correct, I edited my comment above to clear up the confusion around builds. My bad.

On offline, yes there is a 14 day timeout on the entitlement if not connected to the internet. If you have issues in a corporate environment, certainly let us know. We want to cover that use case.

 

Despite having added my seat to the MARS seat allocation (as instructed above), my copy of Unity 2020.1.0b10 continues to insist that I have no MARS subscription. Tried restarting Unity.

 

Hi

Please help, I after installing Mars, files got missing.

On the console, I got this error message.

 

Thank you, let me do that

 

I'm having an issue with this too. I'm the only person in my organization, I set up the Mars trial period, and assigned the license to myself. I'm still getting the "No MARS subscription..." error.
Is there anything else I can do to get Unity to recognize the license?
Thanks, and excited to experiment w MARS. I'm considering it as an alternative to Vuforia.
Using Unity 2019.3.11f1
Dave

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I can confirm that this was my issue. I had closed the editor and re-opened it, but stillw as getting the "You're not subscribed error", but when I went back and played the scene twice and *then* closed/opened the editor it worked.

 

Hi I chose the user's name in the list of members but it only allows me to click the revoke button not Assign seats

 

I'm in trouble. Help me.
I subscribed and used MARS as a my organization in the R&D stage. Now the project is planned to be moved to a corporate organization, but there is no way to transfer MARS subscriptions to another organization. What should I do?

 

@Nonym - Customer Service may be able to help you with your situation. Try the "Submit a ticket" link.
https://unity.com/support-services

 

Unity 2020.2.1f1 here. Can also confirm, *only after* hitting play button, then closing unity down and restarting, did the MARS panels open without error.

If I hadn't read this thread, I might have given up on starting the journey.

 

For those who stumbled upon this "No MARS subscription found for the current user", even when you have the seat assigned, @Dirrogate 's suggestion solves the problem.

Just click "Play" once on editor, and that's it.

 

I did the purchase, added the seat to myself, still got the error. Restarting the editor and going to play mode fixed the issue for me.