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Service issues March 11, 2017

Discussion in 'Unity Collaborate' started by dtakahas, Mar 11, 2017.

  1. dtakahas

    dtakahas

    Joined:
    Oct 22, 2015
    Posts:
    83
    We are currently experiencing Collaborate server issues which may result in users receiving error messages while using Collaborate. You can follow current status at https://status.cloud.unity3d.com/

    We're hoping to have the issue resolved within a few minutes. Thank you for your patience.
     
    robotfido and Korindian like this.
  2. dtakahas

    dtakahas

    Joined:
    Oct 22, 2015
    Posts:
    83
    We have resolved the issues and Collaborate should be back up and running. Thanks again for your patience.
     
  3. Korindian

    Korindian

    Joined:
    Jun 25, 2013
    Posts:
    584
    Awesome, it's back up and my project is working again, thanks.
     
    dtakahas likes this.
  4. RPloetz

    RPloetz

    Joined:
    Jul 26, 2013
    Posts:
    2
    Is collaborate still having issues? Our team is unable to push any changes and the dashboard is just spinning waiting for updates.
     
  5. SourPatch427618

    SourPatch427618

    Joined:
    Mar 5, 2017
    Posts:
    12
    Same issue here.
     
  6. Cydonia07

    Cydonia07

    Joined:
    Dec 12, 2015
    Posts:
    1
    Same problem here. Pushing a commit gets stuck on either "Transfer Queued" or "Submitting Changes" and the web dashboard is also spotty. Checking the editor logs, it looks like a 502 is being returned by the server.
     
    Last edited: Mar 12, 2017
  7. Plumpman

    Plumpman

    Joined:
    Sep 7, 2012
    Posts:
    27
    We are having the same issues. Cannot commit currently it gets hung up on Finalizing Upload.
     
  8. Cyber_Defect

    Cyber_Defect

    Joined:
    Nov 7, 2012
    Posts:
    3
    This is creating a bit of a workflow issue at the moment, are there any updates?
     
  9. dtakahas

    dtakahas

    Joined:
    Oct 22, 2015
    Posts:
    83
    We're checking into this now.
     
  10. dtakahas

    dtakahas

    Joined:
    Oct 22, 2015
    Posts:
    83
    Service should now be fully restored. The problem had to do with a database connectivity issue. Thank you all for posting here and we will update our monitoring to auto-alert us if this ever pops up again.
     
  11. RPloetz

    RPloetz

    Joined:
    Jul 26, 2013
    Posts:
    2
    Its working again, appreciate the fix!
     
  12. Domanoc

    Domanoc

    Joined:
    Sep 2, 2016
    Posts:
    1
    Still having issues. after the issues of last night the cloud data of the project seems to be gone and doesn't allow a reupload.

    Updated: Managed to fix it by removing the CollabSnapshot_*.txt in the "%project&Library\Collab" folder. and reuploading all the files.
     
    Last edited: Mar 12, 2017