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Serial Expired

Discussion in 'Getting Started' started by magg, May 15, 2018.

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  1. magg

    magg

    Joined:
    Sep 29, 2013
    Posts:
    55
    One day, in all those years, when I really needed it to be working, Unity decided it's time for me to quit and switched to personal version. I tried to restart, deactivate, reactivate, revoke and assign seats and ... nothing.

    I'm on monthly payment plan and last time I was charged was May 2nd.
     
  2. methos5k

    methos5k

    Joined:
    Aug 3, 2015
    Posts:
    8,715
    That sounds like an issue where you'd want to contact support directly if you cannot solve the issue.
     
  3. unity_4liJIeiOUSoWow

    unity_4liJIeiOUSoWow

    Joined:
    Mar 23, 2018
    Posts:
    3
    Have same issue. Contacted support directly yesterday. No responses.

    I believe the latest windows 10 update is responsible for this.
     
  4. magg

    magg

    Joined:
    Sep 29, 2013
    Posts:
    55
    Contacted them twice already. They don't respond to emails.
     
  5. magg

    magg

    Joined:
    Sep 29, 2013
    Posts:
    55
    3rd day - no effs given by Unity.

    I'll wait a bit longer then will have no other choice but to start spamming forums until someone notices.
     
    Last edited: May 16, 2018
  6. magg

    magg

    Joined:
    Sep 29, 2013
    Posts:
    55
    The only thing that keeps changing is the date when my license "expired". On 15th it expired on 14th. Today it says it expired on 15th... 4 emails to Unity, zero replies.
     
  7. Mauri

    Mauri

    Joined:
    Dec 9, 2010
    Posts:
    1,219
    Spamming like that won't help you. Seriously, tone it down already. It may take up to several days until you get a reply. You're clearly not the only one with payment issues right now - be patient!

    Also, what hippocoder said here.
     
    hippocoder likes this.
  8. hippocoder

    hippocoder

    Digital Ape Moderator

    Joined:
    Apr 11, 2010
    Posts:
    23,350
    You should contact Unity support on the support page. It also has a live chat area. Forum is not a support forum for billing or any of that nature, it's a place users support each other in the actual using of Unity.

    https://unity3d.com/learn/support

    Click the owl (customer service) link.
     
    magg likes this.
  9. hippocoder

    hippocoder

    Digital Ape Moderator

    Joined:
    Apr 11, 2010
    Posts:
    23,350
    And I'm sorry you are having trouble!
     
  10. magg

    magg

    Joined:
    Sep 29, 2013
    Posts:
    55

    Contacted them a couple of times already. People had this issue back in February with no official reply.
     
  11. hippocoder

    hippocoder

    Digital Ape Moderator

    Joined:
    Apr 11, 2010
    Posts:
    23,350
    I'm sorry but the forum is not where it will be resolved. It really has to go through support channels. I have let Unity know though.
     
  12. Buhlaine

    Buhlaine

    Community Manager Unity Technologies

    Joined:
    Feb 5, 2016
    Posts:
    304
    Hey @magg -- Sorry you're having trouble getting a hold of our support team. Would you please DM me here with the ticket number you have from your email? Typically support team has great turnaround, but I can investigate for you!

    -Locked-
     
    Ryiah likes this.
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