Sentinel key not found (H0007) when launch Unity after upgrade Windows 10

After upgraded to Windows 10 version 1809 from 1803, unity refuses to start and show me this window
(Unity 2017.4.17)
When I click OK, it quit.

How to solve this? Reinstall Unity does not help.

-------------------Edit---------------------
Problem solved by myself, for details, go to #9.

 

It looks like you are running Sentinal LDK Protection System. Either turn off that service, or likely create the key it is asking for. Google for the error, you should find the information you need.

 

Sorry I don't know this service, and certainly I didn't found such service in my computer.
I tried to install sentinel driver, but it's useless. So I decided to uninstall it.
By the way, I found that if I tried to use hasp_update.exe to update the key, it will show me that this platform is unsupported.

So what's next?

 

And I'm not sure if this will be of help

I tried to update the key found in Editor folder (unity-sl.v2c) using sentinel driver (The driver is gone now, so don't ask me to uninstall or stop sentinel service), and it told me such error. Does it make sense?

 

Yes this is my computer and I've uninstalled this service already. But the problem remains still.

You see, no such service start with "Sentinel ....."

And Bingo!, problem remains.

 

By the way, no app is listening on port 1947 and http://localhost:1947 is 404 now.

 

it's likely you uses hasp_update.exe in Unity installation folder to update key file and this exe told me it does not support this platform (Windows 10 version 1809)

Could this be the reason? if so, give me a latest version of hasp_update.exe and I give it a try?

And if I try to use another machine installed Windows 10 version 1803 it's ok




I think it might be the problem that the sentinel ldk component along with Unity does not support Windows 10 1809?

 

Alright, after I delete C:\ProgramData\SafeNet Sentinel folder and run "hasp_update.exe u unity-sl.v2c" as admin (hasp_update.exe and unity-sl.v2c lies in the same folder with Unity.exe), everything comes to normal.
Anyway, thanks for your help!
I recommend Unity to consider remove this component in the future if necessary, it's awful.
I guess that after upgrading the OS, the sentinel key does not match the OS environment and because of the key storage, it refuse to update a new key. Then it sucks.

 

I know, I guess your team use a third party security program to prevent unity from cracked. But this program is not very stable in my circumstances. Anyway, cheers, I can use my unity now.

 

thank you for your answer, I met the same problem and resolved it following your steps~

I tried open unity when it was still installing,then occur the error.and it did not disappear after install.

 

Glad it's working for you.

 

how to run the 'unity-sl.v2c ' as admin,i can not find the admin choice

 

@JeffDUnity3D I can confirm that Unity downloaded in China uses Sentinel LDK Protection System. Please remove that, because I need to debug native plugins.

 

Same problem happened to me. I resolved it following this chinese post: https://www.jianshu.com/p/dbc06dab8f43
It is meant for Win7 system, but it worked for unity version 2019.3 on a Windows 10 system.

I did a rough translation here:

step1：Delete the SafeNet Sentinel folder under C:\Users\username\AppData\Local

step2：Search for Command Prompt in Start Menu and navigate to your unity folder (with the Unity.exe file) or copy cmd.exe to your unity directory.

step3：type “hasp_update.exe u unity-sl.v2c ”

Hope it helps.

 

The solution posted by rachel0929 works fine. However I had to additionally delete the "SafeNet Sentinel" folder from C:\ProgramData otherwise step 3 would fail.

 

Create a Text file in Notepad and save it with the name "UnityFix.bat" or any name you like but the the ".bat" extension

Inside it paste the following code (Right Click on the file and Click Edit):

Code (Boo):

1. @RD /S /Q "%appdata%\..\Local\SafeNet Sentinel"
2. @RD /S /Q "%PROGRAMDATA%\SafeNet Sentinel"
3. cd %PROGRAMFILES%\Unity\Hub\Editor\2020.3.7f1c1\Editor
4. hasp_update.exe u unity-sl.v2c

And Save it.

Right Click on the file and "Run with Administrator Privileges"

Thanks to @rachel0929 and @potatoandy for the full solution

 

Hi ppl, I have similar problem which contains this same error, but... I have one application which is protected with linked hardware ID, and cant open it without v2c license file. Can anyone remove this linked hadrware ID from this exe? Thanks.