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Sentinel key not found (H0007) when launch Unity after upgrade Windows 10

Discussion in 'Editor & General Support' started by Coresi7, Dec 13, 2018.

  1. Coresi7

    Coresi7

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    After upgraded to Windows 10 version 1809 from 1803, unity refuses to start and show me this window
    (Unity 2017.4.17)
    When I click OK, it quit.
    upload_2018-12-13_21-47-36.png
    How to solve this? Reinstall Unity does not help.

    -------------------Edit---------------------
    Problem solved by myself, for details, go to #9.
     
    Last edited: Dec 14, 2018
  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    It looks like you are running Sentinal LDK Protection System. Either turn off that service, or likely create the key it is asking for. Google for the error, you should find the information you need.
     
  3. Coresi7

    Coresi7

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    Sorry I don't know this service, and certainly I didn't found such service in my computer.
    I tried to install sentinel driver, but it's useless. So I decided to uninstall it.
    By the way, I found that if I tried to use hasp_update.exe to update the key, it will show me that this platform is unsupported.
    upload_2018-12-13_22-16-51.png
    So what's next?
     
  4. Coresi7

    Coresi7

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    And I'm not sure if this will be of help
    upload_2018-12-13_22-19-9.png
    I tried to update the key found in Editor folder (unity-sl.v2c) using sentinel driver (The driver is gone now, so don't ask me to uninstall or stop sentinel service), and it told me such error. Does it make sense?
     
  5. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    Yes, you definitely are already running the service as the screenshot shows. You don't want to install it, you want to uninstall it! Is this your computer? Or your organization on the company network? If a company system, you likely want to contact your system admin. From your last screenshot, it looks like the app is called Gemalto.
     
  6. Coresi7

    Coresi7

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    Yes this is my computer and I've uninstalled this service already. But the problem remains still.
    upload_2018-12-13_22-27-26.png
    You see, no such service start with "Sentinel ....."
    upload_2018-12-13_22-28-1.png
    And Bingo!, problem remains.
     
  7. Coresi7

    Coresi7

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    upload_2018-12-13_22-31-5.png
    By the way, no app is listening on port 1947 and http://localhost:1947 is 404 now.
     
  8. Coresi7

    Coresi7

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    it's likely you uses hasp_update.exe in Unity installation folder to update key file and this exe told me it does not support this platform (Windows 10 version 1809)
    upload_2018-12-13_22-48-20.png
    Could this be the reason? if so, give me a latest version of hasp_update.exe and I give it a try?

    And if I try to use another machine installed Windows 10 version 1803 it's ok
    upload_2018-12-13_22-47-52.png
    upload_2018-12-13_22-48-32.png


    I think it might be the problem that the sentinel ldk component along with Unity does not support Windows 10 1809?
     
  9. Coresi7

    Coresi7

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    Alright, after I delete C:\ProgramData\SafeNet Sentinel folder and run "hasp_update.exe u unity-sl.v2c" as admin (hasp_update.exe and unity-sl.v2c lies in the same folder with Unity.exe), everything comes to normal.
    Anyway, thanks for your help!
    I recommend Unity to consider remove this component in the future if necessary, it's awful.
    I guess that after upgrading the OS, the sentinel key does not match the OS environment and because of the key storage, it refuse to update a new key. Then it sucks.
     
    Last edited: Jan 28, 2019
    tangyikejunn likes this.
  10. JeffDUnity3D

    JeffDUnity3D

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    This is not a Unity component, it sounds like you have a separate security program installed. hasp_update is not a Unity application, so there is nothing we can do. Perhaps I missed your point.
     
  11. Coresi7

    Coresi7

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    I know, I guess your team use a third party security program to prevent unity from cracked. But this program is not very stable in my circumstances. Anyway, cheers, I can use my unity now.
     
  12. JeffDUnity3D

    JeffDUnity3D

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    We use no such program. Glad it's working for you.
     
  13. tangyikejunn

    tangyikejunn

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    thank you for your answer, I met the same problem and resolved it following your steps~

    I tried open unity when it was still installing,then occur the error.and it did not disappear after install.
     
  14. Coresi7

    Coresi7

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    Glad it's working for you. :)
     
  15. ljt15078352068

    ljt15078352068

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    how to run the 'unity-sl.v2c ' as admin,i can not find the admin choice
     
  16. JeffDUnity3D

    JeffDUnity3D

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    You will need to contact SafeNet, we are not familiar with that component.
     
    Joe-Censored likes this.