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Select Monitor is empty

Discussion in 'Windows' started by Tx, Jan 30, 2018.

  1. Tx

    Tx

    Joined:
    Jul 4, 2012
    Posts:
    108
    Hello,
    a few users of my app (built with Unity 5.6 and tested also with Unity 2017.2.0f3) aren't able to start the game since the "Select monitor" combo box is empty. One of the users clicked anyway on the "Play!" button and the game crashed in a Unity dll.
    We unfortunately aren't able to reproduce this bug and have a very limited access to the PC of these user (no tech experts).
    Any idea? Someone else have this problem?

    Here is the log:
    Burraco e Pinelle Online [version: Unity 2017.2.0f3 (46dda1414e51)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:1abc5b3f.

    Error occurred at 2018-01-15_213620.
    C:\Users\Carlo\AppData\Local\Temp\Rar$EX51.0875\game.exe, run by Carlo.
    62% memory in use.
    4067 MB physical memory [1532 MB free].
    8163 MB paging file [4167 MB free].
    134217728 MB user address space [134217309 MB free].
    Read from location 00000020 caused an access violation.

    Context:
    RDI: 0xffffffff RSI: 0x00000000 RAX: 0x00000000
    RBX: 0x5faf6810 RCX: 0x00000000 RDX: 0xffffffff
    RIP: 0x1abc5b3f RBP: 0x390fecb0 SegCs: 0x00000033
    EFlags: 0x00010246 RSP: 0x390feba8 SegSs: 0x0000002b
    R8: 0x00000000 R9: 0x390fee00 R10: 0x00000000
    R11: 0x390fecf0 R12: 0x00000000 R13: 0x00000000
    R14: 0x00000001 R15: 0x00000110

    Bytes at CS:EIP:
    41 8b 48 20 41 8b 40 18 8d 04 48 41 8b 48 24 99

    Stack:
    0x390feba8: 1abcd1b5 00007ffd 00000000 00000000 ................
    0x390febb8: 00000000 00000000 00000000 00000000 ................
    0x390febc8: 00000000 00000000 00000000 00000000 ................
    0x390febd8: 00000000 00000000 325d5171 00000290 ........qQ]2....
    0x390febe8: 390febf8 0000003b 00000001 00000000 ...9;...........
    0x390febf8: 390fef50 0000003b 00000000 00000000 P..9;...........
    0x390fec08: 390fefe8 0000003b 390fee00 0000003b ...9;......9;...
    0x390fec18: 6e1e0493 00007ffd 00000026 00000000 ...n....&.......
    0x390fec28: 00a509e4 00000000 00000000 00000000 ................
    0x390fec38: 00000110 00000000 5fb5dab0 0000014b ..........._K...
    0x390fec48: 1a35ab3e 00007ffd 1b71a6e0 00007ffd >.5.......q.....
    0x390fec58: 00000000 00000000 390fef50 0000003b ........P..9;...
    0x390fec68: 00000000 00000000 390fefe8 0000003b ...........9;...
    0x390fec78: 1abcc542 00007ffd 5fb5dab0 0000014b B.........._K...
    0x390fec88: 00002a60 00000000 5f7cde80 0000014b `*........|_K...
    0x390fec98: 1a357dbe 00007ffd 390fecb0 0000003b .}5........9;...
    0x390feca8: 390fed18 0000003b 00000000 00000004 ...9;...........
    0x390fecb8: 00000770 00000000 00000110 00000000 p...............
    0x390fecc8: 00000001 00000000 00a509e4 00000000 ................
    0x390fecd8: 00000000 00000000 5fb5d9c0 0000014b ..........._K...
    0x390fece8: 00000000 00000000 390fee00 0000003b ...........9;...
    0x390fecf8: 1abd0ddb 00007ffd ffffffff 00000000 ................
    0x390fed08: ffffff00 00000000 00000000 00000000 ................
    0x390fed18: 00000004 0000014b 5fb6e900 0000014b ....K......_K...
    0x390fed28: 00000026 00007ffd 00000000 00000000 &...............
    0x390fed38: 390fede8 0000003b 5fb6e900 0000014b ...9;......_K...
    0x390fed48: 00000026 00000000 ffffffff ffffffff &...............
    0x390fed58: 00000026 00000000 00000044 00000000 &.......D.......
    0x390fed68: fc011d2a ffffffff 00000002 00000000 *...............
    0x390fed78: 5fb5d9c0 0000014b 00000026 00000000 ..._K...&.......
    0x390fed88: 5fac6030 0000014b 00000026 00000000 0`._K...&.......
    0x390fed98: 00000044 00000000 390fede8 0000003b D..........9;...
    0x390feda8: 5b33c774 00007ffd 650a0540 0000014b t.3[....@..eK...
    0x390fedb8: 5b33a886 00007ffd 00000000 00000000 ..3[............
    0x390fedc8: 00000000 00000000 00000000 00000000 ................
    0x390fedd8: 00000000 00000000 fffc1d2a ffffffff ........*.......
    0x390fede8: 000055c0 0401fc01 5f8e0820 0000014b .U...... .._K...
    0x390fedf8: fffc1d2a ffffffff 000055c0 0401fc01 *........U......
    0x390fee08: 5f8e0820 0000014b 00000002 00000000 .._K...........
    0x390fee18: 6e8e12c0 00007ffd fc347bbd 00008a37 ...n.....{4.7...
    0x390fee28: fc011d2a ffffffff 5e4c1e60 0000014b *.......`.L^K...
    0x390fee38: 6e8d9046 00007ffd 390feed0 0000003b F..n.......9;...
    0x390fee48: 5b317d11 00007ffd 650a0540 0000014b .}1[....@..eK...
    0x390fee58: fffffffe 00000000 00000002 00000000 ................
    0x390fee68: 00000000 00000000 00000000 00000000 ................
    0x390fee78: 000001bb 000000ac 00000002 00000001 ................
    0x390fee88: 6e8f0840 00007ffd 00a509e4 00000000 @..n............
    0x390fee98: 71441630 00007ffd 00a509e4 00000000 0.Dq............
    0x390feea8: 6e8d8f2e 00007ffd 00000001 00000000 ...n............
    0x390feeb8: 6c223850 00007ffd 5fac0890 0000014b P8"l......._K...
    0x390feec8: fc34785d 00008a37 325d5551 00000290 ]x4.7...QU]2....
    0x390feed8: 00a509e4 00000000 5fac1120 0000014b ........ .._K...
    0x390feee8: 6c22162d 00007ffd 00000001 00000000 -."l............
    0x390feef8: 00000000 00000000 00a509e4 00000000 ................
    0x390fef08: 5b31b90e 00007ffd 5fac1120 0000014b ..1[.... .._K...
    0x390fef18: 6c2267c5 00007ffd 5fac08e0 0000014b .g"l......._K...
    0x390fef28: 5fac1120 0000014b 0067006c 00320020 .._K...l.g. .2.
    0x390fef38: 00000000 00000000 00000000 00000000 ................
    0x390fef48: 00000000 00000000 5fb5d9c0 0000014b ..........._K...
    0x390fef58: 00000020 00000000 0000000e 00000001 ...............
    0x390fef68: 00000020 00000000 00000044 00000000 .......D.......
    0x390fef78: 000001d1 000000cf 00000386 00000172 ............r...
    0x390fef88: 6e9531e0 00007ffd 001e0d3c 00000000 .1.n....<.......
    0x390fef98: 00000000 00000000 00000000 00000000 ................
    0x390fefa8: 6e8d757b 00007ffd 00000001 00000000 {u.n............
    0x390fefb8: 1abd0370 00007ffd 00000001 00000000 p...............
    0x390fefc8: 00000001 00000000 390ff138 0000003b ........8..9;...
    0x390fefd8: 6e8d76f1 00007ffd 00000000 00000000 .v.n............
    0x390fefe8: 00000000 0000003b 00a509e4 00000000 ....;...........
    0x390feff8: 00000001 00000000 390ff030 0000003b ........0..9;...
    0x390ff008: 390ff038 0000003b 00bb000b 00000000 8..9;...........
    0x390ff018: 5b31ab40 00007ffd 00000000 00000000 @.1[............
    0x390ff028: 80000012 00007ffd 00000000 00000000 ................
    0x390ff038: 00000000 00000000 1abd0370 00007ffd ........p.......
    0x390ff048: 714113a7 00007ffd 00000048 00000000 ..Aq....H.......
    0x390ff058: 00000001 0000014b 00000000 00000000 ....K...........
    0x390ff068: 00000000 00000000 00000030 00000000 ........0.......
    0x390ff078: ffffffff ffffffff ffffffff ffffffff ................
    0x390ff088: 6e8d762a 00007ffd 00000000 00000000 *v.n............
    0x390ff098: 00000000 00000000 00000000 00000000 ................
    0x390ff0a8: 00000001 00000000 00a509e4 00000000 ................
    0x390ff0b8: 6e8d790d 00007ffd 00000000 00000000 .y.n............
    0x390ff0c8: 00000110 00000000 5e4c1e60 0000014b ........`.L^K...
    0x390ff0d8: 00400b66 00000000 00400b66 00000000 f.@.....f.@.....
    0x390ff0e8: 00000000 00000000 00000001 0000000b ................
    0x390ff0f8: 390ff100 0000003b 00000000 00000000 ...9;...........
    0x390ff108: fc34669d 00008a37 00000000 00000000 .f4.7...........
    0x390ff118: 00000000 00000000 ae580346 0000d667 ........F.X.g...
    0x390ff128: 00000087 00000000 00000000 00000000 ................
    0x390ff138: 00000000 00000000 00000000 00000000 ................
    0x390ff148: 00000110 00000000 00a509e4 00000000 ................
    0x390ff158: 00400b66 00000000 00000110 00000000 f.@.............
    0x390ff168: 00000000 00000000 390ff380 0000003b ...........9;...
    0x390ff178: 6e922269 00007ffd 00000110 00000000 i".n............
    0x390ff188: 00400b66 00000000 006f0072 0033006c f.@.....r.o.l.3.
    0x390ff198: 00000032 ffffffff 00000001 00000290 2...............
    0x390ff1a8: 00000081 00000000 80000012 00000000 ................
    0x390ff1b8: 6e8db85d 00007ffd 00000001 00000000 ]..n............
    0x390ff1c8: 00000000 00000000 00000000 00000000 ................
    0x390ff1d8: 80000012 00000000 00000048 00000000 ........H.......
    0x390ff1e8: 00000001 00000000 00000000 00000000 ................
    0x390ff1f8: 00000000 00000000 00000001 00000000 ................
    0x390ff208: 00000000 00000000 00000000 00000000 ................
    0x390ff218: 00000000 80000012 00000000 00000000 ................
    0x390ff228: 00000000 00000000 00000034 00000000 ........4.......
    0x390ff238: 5f8e0820 0000014b 00000048 00000000 .._K...H.......
    0x390ff248: 00000001 00007ffd 00000000 00000000 ................
    0x390ff258: 00000000 00000000 00000030 00000000 ........0.......
    0x390ff268: ffffffff ffffffff ffffffff ffffffff ................
    0x390ff278: 6e8db6f7 00007ffd 00000000 00000000 ...n............
    0x390ff288: 00000060 fffd0020 0020001f 27000000 `... ..... ....'
    0x390ff298: 00000000 00000000 00000000 00000000 ................
    0x390ff2a8: 00000000 00000000 5b31ab40 00007ffd ........@.1[....
    0x390ff2b8: 001e0d3c 00000000 7149fc10 00007ffd <.........Iq....
    0x390ff2c8: 6e8dade0 00007ffd 5e4c4900 0000014b ...n.....IL^K...
    0x390ff2d8: 5b31ab40 00007ffd 001e0d3c 00000000 @.1[....<.......
    0x390ff2e8: 00000000 00007ffd 00000000 00000000 ................
    0x390ff2f8: 00000000 00000000 00000000 00000000 ................
    0x390ff308: 00000000 00000000 7149fc10 00007ffd ..........Iq....
    0x390ff318: 00a509e4 00000000 00000110 00000000 ................
    0x390ff328: 6e8dade0 00007ffd 5e4c1e60 0000014b ...n....`.L^K...
    0x390ff338: 7149fc10 00007ffd 00a509e4 00000000 ..Iq............
    0x390ff348: 00000000 0000014b 00400b66 00000000 ....K...f.@.....
    0x390ff358: 00000000 00000000 00000000 0000014b ............K...
    0x390ff368: 00000001 00007ffd 00000000 0000014b ............K...
    0x390ff378: 00000000 00000000 1b8b8284 00007ffd ................
    0x390ff388: 00400b66 00000000 00000000 00000000 f.@.............
    0x390ff398: 00000006 00000000 00a509e4 00000000 ................
    0x390ff3a8: 1abd0370 00007ffd 390ff4c0 0000003b p..........9;...
    0x390ff3b8: 6e8ec311 00007ffd 5e4a3bf0 0000014b ...n.....;J^K...
    0x390ff3c8: 1abd0300 00007ffd 00400b66 00000000 ........f.@.....
    0x390ff3d8: 5e4c1e60 0000014b 00000000 0000003b `.L^K.......;...
    0x390ff3e8: 000000bb 00000000 000001bb 00007ffd ................
    0x390ff3f8: 000000ac 00000000 00a509e4 00000000 ................
    0x390ff408: 000003f8 00000000 1a240000 00007ffd ..........$.....
    0x390ff418: 00000000 00000000 00000000 00000000 ................
    0x390ff428: 00000000 00007ffd 40000502 00000000 ...........@....
    0x390ff438: 00000000 00000000 00000000 0000000d ................
    0x390ff448: 000003f8 000000ac ffff0001 00000000 ................
    0x390ff458: 00010101 80c800cc 00000005 01350000 ..............5.
    0x390ff468: 714200fa 00007ffd 00000000 00000000 ..Bq............
    0x390ff478: 000001d6 000001b3 00000000 00000000 ................
    0x390ff488: 00000006 00000006 aa0a1d22 ffffffff ........".......
    0x390ff498: 40000502 00000000 000000bb 00000000 ...@............
    0x390ff4a8: 0000000b 000001bb 00000003 00007ffd ................
    0x390ff4b8: 80000000 00007ffd 1b8b8282 00007ffd ................
    0x390ff4c8: 00000000 00000000 00000000 00000000 ................
    0x390ff4d8: 00000000 00000000 50010000 00730007 ...........P..s.
    0x390ff4e8: 006a0127 000003f8 00000000 00000002 '.j.............
    0x390ff4f8: 1b8b8280 00007ffd 00000000 00000000 ................
    0x390ff508: 00000000 00000000 1a240000 00007ffd ..........$.....
    0x390ff518: 1b8b817e 00007ffd 00000000 00000000 ~...............
    0x390ff528: 0000001e 00000020 1b8b8260 00007ffd .... ...`.......
    0x390ff538: 390ff5f0 0000003b 00000000 00000000 ...9;...........
    0x390ff548: ae580046 0000d667 1b8b8160 00007ffd F.X.g...`.......
    0x390ff558: 1abd0370 00007ffd 00000001 00000000 p...............
    0x390ff568: 1a240000 00007ffd 00000000 00000000 ..$.............
    0x390ff578: 00000000 00000000 00000000 00000000 ................
    0x390ff588: 6e8fb6f4 00007ffd 390ff5e8 0000003b ...n.......9;...
    0x390ff598: 00000000 00000000 00000000 00000000 ................
    0x390ff5a8: 00000000 00000000 1abd0370 00007ffd ........p.......
    0x390ff5b8: 00000000 00000000 00000003 00000000 ................
    0x390ff5c8: 00000000 00000000 00000000 00000000 ................
    0x390ff5d8: 00000000 00000000 0000004c 00000000 ........L.......
    0x390ff5e8: 6e8fb5d2 00007ffd 1b8b8160 00007ffd ...n....`.......
    0x390ff5f8: 00000000 00000000 1abd0370 00007ffd ........p.......
    0x390ff608: 1a240000 00007ffd 00000000 00000000 ..$.............
    0x390ff618: 00000003 ffffffff 1b8b8160 00007ffd ........`.......
    0x390ff628: 6e919eb7 00007ffd 1a240000 00007ffd ...n......$.....
    0x390ff638: 1abd0370 00007ffd ffffffff ffffffff p...............
    0x390ff648: ffffffff ffffffff 00000000 00000000 ................
    0x390ff658: 00000002 00000000 00000000 00000000 ................
    0x390ff668: 1abd1e6f 00007ffd 5fb6e860 0000014b o.......`.._K...
    0x390ff678: 390ff770 0000003b ffffffff ffffffff p..9;...........
    0x390ff688: 1b46e353 00007ffd 00000000 00000000 S.F.............
    0x390ff698: 00000010 00000000 5fb6e800 0000014b ..........._K...
    0x390ff6a8: 00000014 00000000 00000000 00000000 ................
    0x390ff6b8: 0000000f 00000000 00000044 00000000 ........D.......
    0x390ff6c8: 000006ac 00000000 67288300 00000120 ..........(g ...
    0x390ff6d8: 60a10000 0000014b 0000001e 00000000 ...`K...........
    0x390ff6e8: 00000000 00000000 00000007 00000000 ................
    0x390ff6f8: 00000044 00007ffd 5fb5acb0 0000014b D.........._K...
    0x390ff708: 00000012 00000000 00000000 00000000 ................
    0x390ff718: 00000012 00000000 00000044 00000000 ........D.......
    0x390ff728: 5fb6e900 0000014b 0000004c 00000000 ..._K...L.......
    0x390ff738: 00000000 00000000 0000004c 00000000 ........L.......
    0x390ff748: 00000044 00000000 5fb6a610 0000014b D.........._K...
    0x390ff758: 00000039 00000000 00000000 00000000 9...............
    0x390ff768: 00000039 00000000 00000044 00000000 9.......D.......
    0x390ff778: 00000000 00000000 00000000 00000000 ................
    0x390ff788: 00000000 00000000 00000000 00000000 ................
    0x390ff798: 5f7cd560 0000014b 390ff8b0 0000003b `.|_K......9;...
    0x390ff7a8: 1abd271b 00007ffd 00000000 0000003b .'..........;...
    0x390ff7b8: 00000000 00000000 00000000 00000000 ................
    0x390ff7c8: 00000001 00000000 5f7cd560 0000014b ........`.|_K...
    0x390ff7d8: 00000000 00000000 0065006d 005c0033 ........m.e.3.\.
    0x390ff7e8: 00730055 00720065 00000000 00610043 U.s.e.r.....C.a.
    0x390ff7f8: 006c0072 005c006f 00700041 00440070 r.l.o.\.A.p.p.D.
    0x390ff808: 00740061 005c0061 003a0043 0055005c a.t.a.\.C.:.\.U.
    0x390ff818: 00650073 00730072 00000000 00000000 s.e.r.s.........
    0x390ff828: 6374652f 00646500 00676966 00610044 /etc.ed.fig.D.a.
    0x390ff838: 00000004 00000000 00000044 006c0061 ........D...a.l.
    0x390ff848: 5f7cc430 0000014b 5f7cc430 0000014b 0.|_K...0.|_K...
    0x390ff858: 5f7cc430 0000014b 5f7cc4a0 0000014b 0.|_K.....|_K...
    0x390ff868: 5faeb940 0000014b 00000045 00000000 @.._K...E.......
    0x390ff878: 0065002e 00650078 00000045 00000000 ..e.x.e.E.......
    0x390ff888: 00000044 00000000 5fb00c40 0000014b D.......@.._K...
    0x390ff898: 5fb00c68 0000014b 5fb00c68 0000014b h.._K...h.._K...
    0x390ff8a8: 00000000 00000000 5faff750 0000014b ........P.._K...
    0x390ff8b8: 00000039 00000000 00000000 00000000 9...............
    0x390ff8c8: 00000039 00000000 00000044 00000000 9.......D.......
    0x390ff8d8: 5faeb8a0 0000014b 00000041 00000000 ..._K...A.......
    0x390ff8e8: 71428e0b 00007ffd 00000041 00000000 ..Bq....A.......
    0x390ff8f8: 00000044 00000000 5faf66f0 0000014b D........f._K...
    0x390ff908: 00000018 00000000 72657961 00000100 ........ayer....
    0x390ff918: 00000018 00000000 00000044 0000014b ........D...K...
    0x390ff928: 5faf6710 0000014b 00000012 00000000 .g._K...........
    0x390ff938: 0000008c 00000000 0000000c 00000000 ................
    0x390ff948: 00000044 00000000 5faff6d0 0000014b D.........._K...
    0x390ff958: 0000003e 00000000 325d42e1 00000290 >........B]2....
    0x390ff968: 0000003e 00000000 00000044 00007ff6 >.......D.......
    0x390ff978: 5fae3c10 0000014b 00000054 00000000 .<._K...T.......
    0x390ff988: 00000fa0 00000000 00000054 00000000 ........T.......
    0x390ff998: 00000044 00007ff6 5faeb8a0 0000014b D.........._K...
    0x390ff9a8: 00000043 00000000 00000fa0 00000000 C...............
    0x390ff9b8: 00000042 00000000 00000044 00000000 B.......D.......
    0x390ff9c8: 5fae3d30 0000014b 00000054 00000000 0=._K...T.......
    0x390ff9d8: 5df22a02 0000014b 00000054 00000000 .*.]K...T.......
    0x390ff9e8: 00000044 00000000 00000000 00000000 D...............
    0x390ff9f8: 00000000 00000401 00000001 00000000 ................
    0x390ffa08: 00000000 00000000 00000000 00000000 ................
    0x390ffa18: 00010001 00000000 00000000 00000000 ................
    0x390ffa28: 00000000 00000000 00000000 00000000 ................
    0x390ffa38: ae7f13ee 00007ff6 00000001 00000000 ................
    0x390ffa48: 00000000 00000000 00000000 00000000 ................
    0x390ffa58: 00000000 00000000 00000000 00000000 ................
    0x390ffa68: 00000000 00000000 00000000 00000000 ................
    0x390ffa78: 70ea1fe4 00007ffd 00000000 00000000 ...p............
    0x390ffa88: 00000000 00000000 00000000 00000000 ................
    0x390ffa98: 00000000 00000000 00000000 00000000 ................
    0x390ffaa8: 7146efb1 00007ffd 00000000 00000000 ..Fq............
    0x390ffab8: 00000000 00000000 00000000 00000000 ................
    0x390ffac8: 00000000 00000000 00000000 00000000 ................
    0x390ffad8: 6e289360 00007ffd 390fdd00 0000003b `.(n.......9;...
    0x390ffae8: 390fdd00 0000003b 00000000 00000000 ...9;...........
    0x390ffaf8: 00000000 00000000 00000000 00000000 ................
    0x390ffb08: 00000000 00000000 00000000 00000000 ................
    0x390ffb18: 00000000 00000000 00000000 00000000 ................
    0x390ffb28: 00000000 00000000 00000000 00000000 ................
    0x390ffb38: 00000000 00000000 00000000 00000000 ................
    0x390ffb48: 00000000 00000000 00000000 00000000 ................
    0x390ffb58: 00000000 00000000 00000000 00000000 ................
    0x390ffb68: 00000000 00000000 00000000 00000000 ................
    0x390ffb78: 00000000 00000000 00000000 00000000 ................
    0x390ffb88: 00000000 00000000 00000000 00000000 ................
    0x390ffb98: 00000000 00000000 00000000 00000000 ................
    0x390ffba8: 00000000 00000000 00000000 00000000 ................
    0x390ffbb8: 00000000 00000000 00000000 00000000 ................
    0x390ffbc8: 00000000 00000000 00000000 00000000 ................
    0x390ffbd8: 00000000 00000000 00000000 00000000 ................
    0x390ffbe8: 00000000 00000000 00000000 00000000 ................
    0x390ffbf8: 00000000 00000000 00000000 00000000 ................
    0x390ffc08: 00000000 00000000 00000000 00000000 ................
    0x390ffc18: 00000000 00000000 00000000 00000000 ................
    0x390ffc28: 00000000 00000000 00000000 00000000 ................
    0x390ffc38: 00000000 00000000 00000000 00000000 ................
    0x390ffc48: 00000000 00000000 00000000 00000000 ................
    0x390ffc58: 00000000 00000000 00000000 00000000 ................
    0x390ffc68: 00000000 00000000 00000000 00000000 ................
    0x390ffc78: 00000000 00000000 00000000 00000000 ................
    0x390ffc88: 00000000 00000000 00000000 00000000 ................
    0x390ffc98: 00000000 00000000 00000000 00000000 ................
    0x390ffca8: 00000000 00000000 00000000 00000000 ................
    0x390ffcb8: 00000000 00000000 00000000 00000000 ................
    0x390ffcc8: 00000000 00000000 00000000 00000000 ................
    0x390ffcd8: 00000000 00000000 00000000 00000000 ................
    0x390ffce8: 00000000 00000000 00000000 00000000 ................
    0x390ffcf8: 00000000 00000000 00000000 00000000 ................
    0x390ffd08: 00000000 00000000 00000000 00000000 ................
    0x390ffd18: 00000000 00000000 00000000 00000000 ................
    0x390ffd28: 00000000 00000000 00000000 00000000 ................
    0x390ffd38: 00000000 00000000 00000000 00000000 ................
    0x390ffd48: 00000000 00000000 00000000 00000000 ................
    0x390ffd58: 00000000 00000000 00000000 00000000 ................
    0x390ffd68: 00000000 00000000 00000000 00000000 ................
    0x390ffd78: 00000000 00000000 00000000 00000000 ................
    0x390ffd88: 00000000 00000000 00000000 00000000 ................
    0x390ffd98: 00000000 00000000 00000000 00000000 ................
    0x390ffda8: 00000000 00000000 00000000 00000000 ................
    0x390ffdb8: 00000000 00000000 00000000 00000000 ................
    0x390ffdc8: 00000000 00000000 00000000 00000000 ................
    0x390ffdd8: 00000000 00000000 00000000 00000000 ................
    0x390ffde8: 00000000 00000000 00000000 00000000 ................
    0x390ffdf8: 00000000 00000000 00000000 00000000 ................
    0x390ffe08: 00000000 00000000 00000000 00000000 ................
    0x390ffe18: 00000000 00000000 00000000 00000000 ................
    0x390ffe28: 00000000 00000000 00000000 00000000 ................
    0x390ffe38: 00000000 00000000 00000000 00000000 ................
    0x390ffe48: 00000000 00000000 00000000 00000000 ................
    0x390ffe58: 00000000 00000000 00000000 00000000 ................
    0x390ffe68: 00000000 00000000 00000000 00000000 ................
    0x390ffe78: 00000000 00000000 00000000 00000000 ................
    0x390ffe88: 00000000 00000000 00000000 00000000 ................
    0x390ffe98: 00000000 00000000 00000000 00000000 ................
    0x390ffea8: 00000000 00000000 00000000 00000000 ................
    0x390ffeb8: 00000000 00000000 00000000 00000000 ................
    0x390ffec8: 00000000 00000000 00000000 00000000 ................
    0x390ffed8: 00000000 00000000 00000000 00000000 ................
    0x390ffee8: 00000000 00000000 00000000 00000000 ................
    0x390ffef8: 00000000 00000000 00000000 00000000 ................
    0x390fff08: 00000000 00000000 00000000 00000000 ................
    0x390fff18: 00000000 00000000 00000000 00000000 ................
    0x390fff28: 00000000 00000000 00000000 00000000 ................
    0x390fff38: 00000000 00000000 00000000 00000000 ................
    0x390fff48: 00000000 00000000 00000000 00000000 ................
    0x390fff58: 00000000 00000000 00000000 00000000 ................
    0x390fff68: 00000000 00000000 00000000 00000000 ................
    0x390fff78: 00000000 00000000 00000000 00000000 ................
    0x390fff88: 00000000 00000000 00000000 00000000 ................
    0x390fff98: 00000000 00000000 00000000 00000000 ................
    0x390fffa8: 00000000 00000000 00000000 00000000 ................
    0x390fffb8: 00000000 00000000 00000000 00000000 ................
    0x390fffc8: 00000000 00000000 00000000 00000000 ................
    0x390fffd8: 00000000 00000000 00000000 00000000 ................
    0x390fffe8: 00000000 00000000 00000000 00000000 ................
    0x390ffff8: 00000000 00000000 ........


    == [end of error.log] ==

    And I attached a .zip with a dmp.
     

    Attached Files:

  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    That is most definitely a bug in Unity - could we get a bug report with that .dmp file attached?

    Do you know if those users have a weird monitor setup? Like no monitor actually attached but they're remoting into the machine somehow, or something like that?
     
  3. Tx

    Tx

    Joined:
    Jul 4, 2012
    Posts:
    108
    Hello,
    we have problems getting the bug report you requested since this is just an user of our game, we have not direct access to the machine and the users aren't tech savy. We'll try to get again in touch with him and get a report.
    It's not an unique problem, we had several reports of this kind. It's odd that the problem did start with the 5.6 version, no user did contact us for this reason before. Is it possible to add any flag to enumerate the valid devices and get a report of why they are discarded? May it be a minimal spec that was added in unity 5.6 that ignores a graphics card and thus give an empty monitor selection?
    We are sure the users are not using a remote desktop, it would be way beyond their skill set.
     
  4. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    You can submit a bug report yourself and attach that dump file. The only reason I need that bug report is so we don't forget about this (we get hundreds of forums posts a day... they're hard to remember). Feel free to mention this thread in the report.

    This is our C++ code that enumerates devices (I removed irrelevant pieces):

    Code (csharp):
    1. SInt32 localDisplayCount = 0;
    2. DISPLAY_DEVICE displayDevice;
    3. dynamic_array<core::string> displayDevices;
    4.  
    5. while (EnumDisplayDevices(NULL, localDisplayCount, &displayDevice, 0))
    6. {
    7.    DEVMODE defaultMode;
    8.    ZeroMemory(&defaultMode, sizeof(DEVMODE));
    9.    defaultMode.dmSize = sizeof(DEVMODE);
    10.  
    11.    if ((displayDevice.StateFlags & DISPLAY_DEVICE_ATTACHED_TO_DESKTOP) && EnumDisplaySettings((LPSTR)displayDevice.DeviceName, ENUM_REGISTRY_SETTINGS, &defaultMode))
    12.    {
    13.        displayDevices.push_back(displayDevice.DeviceName);
    14.    }
    15. }
    At this point I don't know why this code might fail, but having the dump will allow us to fix it in a way that makes the game not crash even if this enumeration fails.
     
  5. Tx

    Tx

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  6. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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  7. Tx

    Tx

    Joined:
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    Hello, we could get more informations about the bug. I attached a few files / screenshots more.
    Thanks for any tip
     
  8. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Hey sorry about the delay! I forgot to reply to this thread. We fixed the bug and the fix landed to 2018.1.0b11, 2017.4.1f1, 2017.2.2p2, 2017.1.3p3, 5.6.5p3.
     
  9. Tx

    Tx

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    Just to know before we upgrade and send versions to users (since we can't test the bug in none of our PCs).
    By fixing do you mean that in enumeration if no video is available the "play" button is disabled or an error message is displayed or did you found what was failing in the enumeration so the unity engine (and the game) works corectly?
    Thank you very much.
     
  10. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    I did not manage to find out what caused the enumeration failure, but I fixed our code to expect that even primary monitor enumeration might not succeed and made it not crash in that case. Those players should be able to play your game now.
     
    Tx likes this.