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Samsung QA Rejection

Discussion in 'Samsung Smart TV' started by Aerthes, Oct 13, 2015.

  1. Aerthes

    Aerthes

    Joined:
    Dec 6, 2012
    Posts:
    2
    Hello,
    I've submited my build to samsung a couple of times and keep getting rejected because the game always crashes on launch on a speciffic tv, the 2014 Standard 3,
    We have tested the game on other models and sodid samsung. We've checked for suspicious code but got no luck, and we finnaly got a log from the samsung QA, but we still get to dead ends.
    this is the log we got:

    has anyone stumbled upon this Bug/ error on one of samsungs tv's?
    GPlayer_Process: unhandled page fault (11) at 0x00000024, code 0x017

    (the "setting base text value", is a warning log we are doing after changing the gui text)


    [ 1][ 278.312750] ##### send signal SIG : 24, GPlayer_Process(1619)->GPlayer_Process(1652) __send_signal
    [ 1][ 278.322445] ##### send signal SIG : 24, GPlayer_Process(1619)->GPlayer_Process(1629) __send_signal
    Unloading 0 Unused Serialized files (Serialized files now loaded: 0 / Dirty serialized files: 0)

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 26421.
    Total: 242.166000 ms (FindLiveObjects: 25.466002 ms CreateObjectMapping: 8.705999 ms MarkObjects: 207.076996 ms DeleteObjects: 0.791000 ms)


    setting base text value:Contact usbasetext:Contact us

    (Filename:/unity/build/artifacts/STVPlayerGenerated/UnityEngineDebug.cpp Line: 56)


    setting base text value:Restore purchasesbasetext:Restore purchases

    (Filename: /unity/build/artifacts/STVPlayerGenerated/UnityEngineDebug.cpp Line: 56)


    setting base text value:Contact usbasetext:Contact us

    (Filename: /unity/build/artifacts/STVPlayerGenerated/UnityEngineDebug.cpp Line: 56)


    setting base text value:Restore purchasesbasetext:Restore purchases

    (Filename: /unity/build/artifacts/STVPlayerGenerated/UnityEngineDebug.cpp Line: 56)


    [ 1][ 280.136571] GPlayer_Process: unhandled page fault (11) at 0x00000024, code 0x017
    [ 1][ 280.144659] ##### send signal from KERNEL, SIG : 11, GPlayer_Process, PID:1619, force_sig_info
    [ 1][ 280.153791] Backtrace:
    [ 1][ 280.156997] [<c0017b00>] (dump_backtrace+0x0/0x11c) from [<c035a3b0>] (dump_stack+0x20/0x24)
    [ 1][ 280.166058] r6:0000000b r5:0000000b r4:e04cd000 r3:00000000
    [ 1][ 280.172476] [<c035a390>] (dump_stack+0x0/0x24) from [<c003ecd0>] (force_sig_info+0x44/0x120)
    [ 1][ 280.181587] [<c003ec8c>] (force_sig_info+0x0/0x120) from [<c001f230>] (__do_user_fault+0x90/0x98)
    [ 1][ 280.191013] r8:00030001 r7:00000017 r6:0000000b r5:00000024 r4:e04cd000
    [ 1][ 280.198574] [<c001f1a0>] (__do_user_fault+0x0/0x98) from [<c036502c>] (do_page_fault+0x1c8/0x41c)
    [ 1][ 280.198596] [<c0364e64>] (do_page_fault+0x0/0x41c) from [<c0008464>] (do_DataAbort+0x44/0xa8)
     
  2. Jaehyun

    Jaehyun

    Unity Technologies

    Joined:
    Feb 4, 2014
    Posts:
    55
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