Hi Mike, Sorry for the long wait. I had to verify I wasn't missing something by going over things with other devs and those I trust to tell me honestly when I'm overstepping or being a general ass. Believe it or not, I'm generally a pretty easy going guy so the way this all turned out really surprised me. As it turns out, they too are at a loss as to why you've felt it ok to speak to me as you have (both on this forum and via private email). Also not having time to wait on updates does not equate to being upset that advertised working functionality, especially when its the entire reason why you bought the asset, is completely missing or crashing the editor. One is being impatient for new features or optimizations, the other is calling out a dev for releasing a product that doesn't do what they said it does. Your mistakes do NOT justify treating paying customers, let alone fellow developers, like anything except amazing. Customer service is the backbone of any respected business and yes, as you pointed out, black pr does way more than white pr, so why do you think it okay to be as you have been? If the tables were turned and this were my product I would be bending over backwards and apologizing, not calling them hysterical 21 year olds and toeing the line between what I can only guess you think is professional niceties and flat out insults. One of a hundred customers or one of a million customers you just don't do that. With that said: Thank you for taking the time to help out a weekend warrior developer. The source code files for the pdfSharp namespace you recently provided are a good starting point for figuring out a fix to the pdfsharp bugs....but I honestly don't want to use your asset after everything that's happened and spending my man hours fixing your asset's problems...well....its not what I paid for. So a compromise: You did, in fact, eventually give me pdfsharp namespace source code that would have allowed me to at least attempt to get your asset working as advertised. For that I'll update my review and raise the rating a bit. I can't, however, in good conscience give a good review to a company that feels its ok to treat their customer's like garbage just because they're upset that things don't work as advertised. I do still, however, expect a full refund come Monday as I do not have any intention of using any product your company produces now or any time in the future. And yes, I will be emailing Unity about this so it really is up to you how dragged out this is going to be. And to reiterate for those who end up reading this out of context: I bought this asset exclusively for the advertised PDFsharp and MigraDoc functionalities. The youtube video shows MigraDoc and PDFsharp functional and included. Buying the product and importing it showed no MigraDoc at all and a PDFsharp integration that crashed out the entire Unity Editor the second you try to access almost all of its functions (the initial pdf preview function works). This crash also occurs after you build the example scene and run it as a standalone. I emailed Mike and posted a 1-star review on the asset stating that the review would be updated and revised depending on how things go (as is typical to do when dealing with assets that don't work as advertised). I knew one or the other would get the dev's attention and that was the goal since I even stated in the review that I would update and change things depending on how things went. So true to my word I will be updating my review which is on the Indie license version of this Asset. Thank you for your time.