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Resolved Rewarded add not loaded in release mode

Discussion in 'Unity Ads & User Acquisition' started by pcthomart, Oct 14, 2021.

  1. pcthomart

    pcthomart

    Joined:
    Apr 3, 2015
    Posts:
    6
    Hello,

    I am adding the ads to my game. Everything works well in test mode, everything is well configured (gameId and placementIds).
    Only when I go to release I don't have any ads, it tells me that I don't have anything to fill (error message : "Placement receives no fill" in IUnityAdsLoadListener.OnUnityAdsFailedToLoad )

    My ads are of type "Rewarded" and are well Active on my Unity Dashboard.

    I tested with other identifiers (from another project from another organization) and it works. As if the settings of my organization or my project were wrong. Does this tell you anything?

    Thanks
     
    pcthomart, Oct 14, 2021
    #1

  2. Unity_Jae

    Unity_Jae

    Unity Technologies

    Joined:
    Aug 30, 2021
    Posts:
    50
    Hello pcthomart,

    Sorry to hear that you are having a problem.
    There are many reasons that have caused why your ads are not working.
    To help your case, could you file a ticket and provide the following information?

    - Game ID, Platform of this concern
    - What device are you testing on?
    - Your code responsible for handling Unity Ads
    - Which Unity version are you using?
    - What region are you testing Unity Ads from?

    You can file a ticket through your dashboard.



    Based on the given information, it might be related to your region. Could you turn on VPN and test your app?
    Hope this makes sense. I will wait for your ticket.
     
    Unity_Jae, Oct 15, 2021
    #2

  3. pcthomart

    pcthomart

    Joined:
    Apr 3, 2015
    Posts:
    6
    Thank you, the problem is solved.
    The account was flagged as fraudulent.
     
    pcthomart, Oct 29, 2021
    #3