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Revit to Reflect sync Error

Discussion in 'Unity Reflect' started by dandeery, Sep 8, 2020.

  1. dandeery

    dandeery

    Joined:
    Jun 30, 2020
    Posts:
    50
    When I export or sync from Revit I get an error

    upload_2020-9-8_20-59-0.png

    When its loading I get the following message
    upload_2020-9-8_20-55-56.png

    This was working fine earlier it just started happening. I tried reinstalling Reflect
     

    Attached Files:

  2. dandeery

    dandeery

    Joined:
    Jun 30, 2020
    Posts:
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    It works to the cloud just not local
     
  3. quintus_smit

    quintus_smit

    Joined:
    May 15, 2019
    Posts:
    35
    See if it makes a difference if you start a new project before exporting?
     
  4. dandeery

    dandeery

    Joined:
    Jun 30, 2020
    Posts:
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    Thanks Quintus. I tried that. I also tried stopping and restarting the service.
     
  5. dandeery

    dandeery

    Joined:
    Jun 30, 2020
    Posts:
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    The Reflect viewer now won't log in on my machine.

    I installed the Reflect viewer on a colleagues machine and it works fine on their machine.

    Nothing changed on my machine between it working and not working. I was just syncing between Revit and the viewer.

    I have uninstalled the viewer and cleaned the registry, rebooted my machine and still having the above problem.
     
  6. quintus_smit

    quintus_smit

    Joined:
    May 15, 2019
    Posts:
    35
    Ok, let me post this for you on the dev channel. I will let you know
     
    DavidMenard likes this.
  7. dandeery

    dandeery

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    Jun 30, 2020
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    Thanks again.
     
  8. DavidMenard

    DavidMenard

    Unity Technologies

    Joined:
    Jun 3, 2019
    Posts:
    121
    @dandeery Looks like there's an error when cleaning or migrating the local storage. Can you send an email to reflect-support@unity3d.com with those screenshots? We'll be able to follow-up and ask a few extra questions about logs, etc
     
  9. dandeery

    dandeery

    Joined:
    Jun 30, 2020
    Posts:
    50
    This issue is now sorted. Thanks to Sam Jones from Unity support. See solution below

    While I haven't seen this particular issue with the lates Reflect Version I know in the past sync server issues could sometimes be resolved by deleting the contents of this folder:
    C:\ProgramData\Unity\Reflect\ServerStorage
     
    DavidMenard likes this.