Question Response status is always Failed

Hi guys,

I'm integrating Unity Remote Config to my project.
Been trying with 1.2.3 and 1.4.0 (preview) from Package Manager, but no success.

- Unity 2019.4.10f1
- Unity Services and Analytics are enabled
- Remote Config is configured on Unity dashboard

But I always get "Remote config : Failed".

Code snippet:

Code (CSharp):

1.     protected override void Awake()
2.     {
3.         ConfigManager.FetchCompleted += ApplyRemoteSettings;
4.         ConfigManager.FetchConfigs<userAttributes, appAttributes>(new userAttributes(), new appAttributes());
5.     }
6.  
7.     private void OnDestroy()
8.     {
9.         ConfigManager.FetchCompleted -= ApplyRemoteSettings;
10.     }
11.  
12.     private void ApplyRemoteSettings(ConfigResponse response)
13.     {
14.         if (response.status == ConfigRequestStatus.Success)
15.         {
16.             switch (response.requestOrigin)
17.             {
18.                 case ConfigOrigin.Default:
19.                     Debug.Log("No settings loaded this session; using default values.");
20.                     break;
21.                 case ConfigOrigin.Cached:
22.                     Debug.Log("No settings loaded this session; using cached values from a previous session.");
23.                     break;
24.                 case ConfigOrigin.Remote:
25.                     Debug.Log("New settings loaded this session; update values accordingly.");
26.                     characterSpeedRate = ConfigManager.appConfig.GetFloat("CharSpeed", characterSpeedRate);
27.  
28.                     Debug.Log("characterSpeedRate from Unity Remote Config: " + characterSpeedRate);
29.                     break;
30.             }      
31.         }
32.         else
33.         {
34.             Debug.LogError("Remote config : " + response.status);
35.         }
36.  
37.         public struct userAttributes
38.         {
39.         }
40.  
41.        public struct appAttributes
42.        {
43.        }
44.     }

Checking ConfigManagerImpl.cs I see that the code send web request to
https://config.uca.cloud.unity3d.com but this link doesn't seem to work ("UnknownHost: config.uca.cloud.unity3d.com").

And in that same file, in the method
OnRawResponseReturned(ConfigOrigin origin, Dictionary<string, string> headers, string body)

...I debug.log and see that body is null.

How can I solve this issue?

Thanks.

 

Where are you located? Have you checked firewall settings, are you on a VPN? As a test, can you try VPN? A Charles Proxy capture would be helpful, you would want to follow the directions here to install the root certificate and enter the proper values under SSL Proxying https://support.unity3d.com/hc/en-us/articles/115002917683-Using-Charles-Proxy-with-Unity

 

Hi @JeffDUnity3D

Thanks for your response.
I'm from Vietnam. I've been using Firebase Remote Config with my other games without any problem. So it's expected that Unity built-in Remote Config would be even easier but unfortunately it's not working for me

The troubleshooting documentation with Charles Proxy for Android/iOS is a bit complicated for me time wise; Project is reaching deadline so I'm currently switching back to Firebase Remote Config but I'd love to check back Unity Remote Config later.

Here is a screenshot of Charles Proxy I tested yesterday with Unity Editor Play Mode.