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Reset license key?

Discussion in 'Editor & General Support' started by Mads Pedersen, Jun 20, 2014.

  1. Mads Pedersen

    Mads Pedersen

    Joined:
    Sep 27, 2012
    Posts:
    5
    Hi
    I had Unity installed on two machines, one of the machines hdd died.

    Now I can not get permission to install unity on my new machine because it thinks that I have it installed on the machine that died.

    I have written to Unity support twice but no answer.

    So, can I reset my license key? If so, how?

    Thanks in advance

    /Mads
     
    Mads Pedersen, Jun 20, 2014
    #1

  2. fffMalzbier

    fffMalzbier

    Joined:
    Jun 14, 2011
    Posts:
    3,276
    Just mention something like "License Reset" In the mail Description and you should get a fast response.
    You should provide the Your name , the license key and the name of the machine that died.
     
    fffMalzbier, Jun 20, 2014
    #2

  3. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    PM me the case numbers for your two support emails, and I'll tell you what's happening. License issues usually get solved within 1 business day.
     
    Graham-Dunnett, Jun 21, 2014
    #3

  4. Mads Pedersen

    Mads Pedersen

    Joined:
    Sep 27, 2012
    Posts:
    5
    Hi guys. Thanks for your answers :)

    /Mads
     
    Mads Pedersen, Jun 24, 2014
    #4