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Question Requested refund for unspent Growth budget

Discussion in 'Unity Ads & User Acquisition' started by magnoliagameco, Nov 1, 2022.

  1. magnoliagameco

    magnoliagameco

    Joined:
    Mar 23, 2022
    Posts:
    2
    Hello,

    I've opened a ticket with support requesting a refund of my advertising budget (unitysf-invoicing@unity3d.com). I have a ticket number. I posted a follow up after 14 days but have not received any update.

    The ticket is assigned to someone but nobody is communicating about the refund.

    Any ideas on what I can do to get my funds returned?

    Thanks all!
     
  2. magnoliagameco

    magnoliagameco

    Joined:
    Mar 23, 2022
    Posts:
    2
    Hi all,

    To be clear, I'm not asking about a refund of any spent budget. I'm asking for a refund of the unspent, prepayment that Unity requires to be an advertiser.

    Unity requires a $1,000 charge in order to spend any money. I've spent about $136 of that and would like the remaining $864 returned.

    Thanks for any advice!
     
  3. Unity-Boon

    Unity-Boon

    Unity Technologies

    Joined:
    Jan 18, 2017
    Posts:
    135
  4. YiquanHuang

    YiquanHuang

    Joined:
    Feb 4, 2023
    Posts:
    4
    Have you get your refund yet? I meet the same problem, no email reply to me after 1 week with 2 tickets I created.
     
  5. astttt

    astttt

    Joined:
    Dec 2, 2021
    Posts:
    24
    Unity said they have stealthily changed their terms and now Unity keeps all of your money and will not refund.
     
  6. astttt

    astttt

    Joined:
    Dec 2, 2021
    Posts:
    24
    Hi Unity-Boon.

    Please refund the deposit. I have sent emails, but those have been ignroed.
     
  7. mrm83

    mrm83

    Joined:
    Nov 29, 2014
    Posts:
    345
    Hey, i am looking to run a campaign with Unity Ads. Seems like there are a lot of negative feedbacks with Unity UA. Could you please shed some light on why you arent using your remaining budget?
     
  8. Support_scroogefrog

    Support_scroogefrog

    Joined:
    Jan 26, 2023
    Posts:
    1
    Hi Unity-Boon.

    Please help us to refund the remaining budget ($1,073.93) from the Unity account 42agency (Organization Core ID 7972055152984)! We`re waiting for Unity reply for a month, but no one answers.

    Our Account 42agency (Organization Core ID 7972055152984) got banned and we want to return the budget asap. Please help us with this problem.