Remote Settings not updated for all users

Hi,

We noticed that starting from Nov. 21st, only 90% of our users are getting the remote settings when opening our mobile app. Before that, the availability was nearly 100%. Is this something you know about?

Thanks,
Ronen

 

We are not familiar with any known issues with remote settings. Are these users receiving the default value? Can you reproduce?

 

Hi Jeff. Here's what we found in our analysis:

We measure the time it takes the app to get the remote settings and log this info on our servers. Before November 21st the app was only available in the US and the retrieval time was 1-2 seconds (based on a data from ~10K users). On November 21st we exposed our app to 3 more countries: Canada, Australia and New Zealand and we see that the retrieval is 6-10 seconds since then.

 

The retrieval time is 6-10 seconds for those new countries only? How are you measuring the time?

 

The retrieval time now is 6-10 seconds for all countries. We have an event that is fired once the app is launched and another one when the remote settings are retrieved. The latter one also includes a timestamp.

 

Please share the code that you are using. If there is no setting change on the server followed by Sync, then no remote settings will be sent and the cached value will be used. At any rate, it sounds like you are seeing slowing behavior with no code changes at your end which implies a possible issue at our end. We have not heard of any other reports of delays, but I will check here also.

 

Sorry for not clarifying this earlier, but all the measurements refer to new users of the app, so they don't have any cached data.
We are working with the Remote Settings service for more than a year and had no issues till the last week. Once the app is loaded it registers to the RemoteSettings.Updated event. As I said earlier, the callback method is always called, but with a high latency in the last week.

 

@dw_apps We found a configuration issue that was indeed made on 11/21. We have addressed the issue, and latency looks to be returning to normal. Can you check? Apologies on the inconvenience.

 

That's great to hear. We'll check that in the following day and update. Thanks

 

Hi Jeff. It seems that the latency issue was normal during 11/28 and is high again since 11/29.

 

Checking....