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Remote Settings not updated for all users

Discussion in 'Unity Analytics' started by dw_apps, Nov 27, 2018.

  1. dw_apps

    dw_apps

    Joined:
    Nov 9, 2017
    Posts:
    6
    Hi,

    We noticed that starting from Nov. 21st, only 90% of our users are getting the remote settings when opening our mobile app. Before that, the availability was nearly 100%. Is this something you know about?

    Thanks,
    Ronen
     
  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
    Posts:
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    We are not familiar with any known issues with remote settings. Are these users receiving the default value? Can you reproduce?
     
  3. dw_apps

    dw_apps

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    Nov 9, 2017
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    Hi Jeff. Here's what we found in our analysis:

    We measure the time it takes the app to get the remote settings and log this info on our servers. Before November 21st the app was only available in the US and the retrieval time was 1-2 seconds (based on a data from ~10K users). On November 21st we exposed our app to 3 more countries: Canada, Australia and New Zealand and we see that the retrieval is 6-10 seconds since then.
     
    Last edited: Nov 28, 2018
  4. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    The retrieval time is 6-10 seconds for those new countries only? How are you measuring the time?
     
  5. dw_apps

    dw_apps

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    The retrieval time now is 6-10 seconds for all countries. We have an event that is fired once the app is launched and another one when the remote settings are retrieved. The latter one also includes a timestamp.
     
  6. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    Please share the code that you are using. If there is no setting change on the server followed by Sync, then no remote settings will be sent and the cached value will be used. At any rate, it sounds like you are seeing slowing behavior with no code changes at your end which implies a possible issue at our end. We have not heard of any other reports of delays, but I will check here also.
     
  7. dw_apps

    dw_apps

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    Nov 9, 2017
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    Sorry for not clarifying this earlier, but all the measurements refer to new users of the app, so they don't have any cached data.
    We are working with the Remote Settings service for more than a year and had no issues till the last week. Once the app is loaded it registers to the RemoteSettings.Updated event. As I said earlier, the callback method is always called, but with a high latency in the last week.
     
  8. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    @dw_apps We found a configuration issue that was indeed made on 11/21. We have addressed the issue, and latency looks to be returning to normal. Can you check? Apologies on the inconvenience.
     
  9. dw_apps

    dw_apps

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    Nov 9, 2017
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    That's great to hear. We'll check that in the following day and update. Thanks
     
  10. dw_apps

    dw_apps

    Joined:
    Nov 9, 2017
    Posts:
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    Hi Jeff. It seems that the latency issue was normal during 11/28 and is high again since 11/29.
     
  11. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
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    2,770
    Checking....