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Remote Config is blocked by AV and AD blockers

Discussion in 'Unity Remote Config' started by hippogames, Oct 18, 2021.

  1. hippogames

    hippogames

    Joined:
    Feb 5, 2015
    Posts:
    215
    Hello! My app is pretty popular, but there are rare cases when users can't get data from Remote Config services. For most cases disabling AV and AD blockers (including proxy services) can fix the issue.

    So my suggestion is that Remote Config services may have the same IP addresses like Unity Ads services, that's why they may appear in black lists.

    Do you have any details/ideas about this situation? Thanks!
     
    hippogames, Oct 18, 2021
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Yes, we have heard that some firewalls may block the IP addresses, we would not have any control in this situation. The user would need to have network access to the server IP addresses.
     
    JeffDUnity3D, Oct 18, 2021
    #2
    unity_Ctri likes this.

  3. hippogames

    hippogames

    Joined:
    Feb 5, 2015
    Posts:
    215
    It's a pity, I'll have to implement a workaround with loading config files from GitHub (this worked perfectly for me before I was switched to Remote Config). Thanks for your reply anyway.
     
    hippogames, Oct 22, 2021
    #3