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Rejected for using Unity Analytics

Discussion in 'Unity Analytics' started by mikatu, Jan 13, 2017.

  1. mikatu

    mikatu

    Joined:
    Aug 3, 2015
    Posts:
    28
    Hi, I am using Unity IAP and therefore also need Unity Analytics on my game. Now I uploaded an update to a game released in November and got rejected for the following reason:

    - For Kids category apps, developers may not use analytics software to collect and send device data to third parties.

    Unity being the only third party. It is a children's game with IAP for extra content. Now, I don't need Unity Analytics in this game and would like to turn it off but cannot because it's required by Unity IAP.

    Edit: Talking about AppStore of course.
     
  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,384
    @mikatu,

    I'm sorry to hear your app was rejected. Unity Analytics is a technical requirement of Unity IAP.

    Looking at the App Store Review Guidelines, there doesn't seem to be any specific limitation on using analytics software:
    https://developer.apple.com/app-store/review/guidelines/#kids-category
    https://developer.apple.com/app-store/review/guidelines/#kids

    They do mention that a privacy policy is required when collecting data: (Section 5.1.4)
    Usage of analytics with children-directed games is an acceptable use case under FTC / COPPA guidelines:
    https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions

    As always, when discussing COPPA compliance and privacy policies, we recommend you discuss this with your personal legal counsel.
     
  3. mikatu

    mikatu

    Joined:
    Aug 3, 2015
    Posts:
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    Their reason for the rejection seems quite clear, so I don't think you can use Unity Analytics or IAP in children's game for the time being. May have to start looking for alternatives but please, do let me know if you have any ideas or updates on the matter.
     
  4. romram

    romram

    Joined:
    Apr 7, 2017
    Posts:
    1
    @mikatu Were you able to resolve this issue? I am facing a similar issue with App Store Rejection.
     
  5. karayeva

    karayeva

    Joined:
    Feb 19, 2013
    Posts:
    11
    Hey guys, did someone resolve the problem? I got rejected too for using UnityIAP in my kids app. What to do?
     
    Alima-Studios likes this.
  6. Alima-Studios

    Alima-Studios

    Joined:
    Nov 12, 2014
    Posts:
    60

    +1

    I have tested every code posted on the forum and my app keeps being rejected
     
  7. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    6,855
    We are continuing to investigate and are discussing with our sources at Apple, hopefully we will have a resolution soon.
     
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