Search Unity

  1. Unity 2019.2 is now released.
    Dismiss Notice

Rejected for: "Message pop-up menu button is not executed"

Discussion in 'Tizen' started by g8minhquan, Sep 28, 2016.

  1. g8minhquan

    g8minhquan

    Joined:
    Jun 18, 2014
    Posts:
    38
    My submission got rejected for this error:
    --------------------------
    <Defect>
    Message pop-up menu button is not executed

    <Procedure>
    1. Execute application
    2. Play game > Receive a message > Click message pop-up button
    3. Check the screen

    <Expected Result>
    Message pop-up menu button should be executed
    --------------------------

    I thought the message pop-up is handle by the Tizen OS? Why does it has anything to do with my Unity game?
     
  2. Masterfalcon

    Masterfalcon

    Unity Technologies

    Joined:
    Dec 29, 2014
    Posts:
    362
    That is interesting. We've never heard of this being an issue. However if you need to the menu button can be handled in Unity just like how it is for Android, the script API is the same.
     
  3. g8minhquan

    g8minhquan

    Joined:
    Jun 18, 2014
    Posts:
    38
    Hi Masterfalcon, I attached the screenshot of the bug here.
    The reviewer says that when they touch the buttons on the New Message popup, they does not respond.

    I don't have a Tizen device so I couldn't reproduce or test the bug. But I have never had to do this on Android or iOS. It just works by default.
    Could you show me a possible work around for this?
    Thanks
     

    Attached Files:

    • bug.jpg
      bug.jpg
      File size:
      100.5 KB
      Views:
      427
  4. g8minhquan

    g8minhquan

    Joined:
    Jun 18, 2014
    Posts:
    38
    Another bug I got is that Application.OpenURL does not work.
    I have a FB Like button that just uses Application.OpenURL(our facebook page) but it doesn't work on the reviewer's phone :(
     
  5. trysolving

    trysolving

    Joined:
    Sep 23, 2016
    Posts:
    8
    Hey g8minhquan

    You can test the game using Tizen emulator . You will get the device like experience or you could use Remote Test Lab by Samsung.
    Both options would give you the issue what Store is facing may be.
     
  6. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    Hi,
    did any one manage to solve this issue?
    I have exactly the same problem with certification. The description of problem is next:

    <Defect>
    Message pop-up menu button is not executed when Receive Message.
    [Test device] Z3/Z2/Z1

    <Procedure>
    1. Execute application.
    2. Play game > Receive SMS > Click SMS pop-up button
    3. Check the screen

    <Expected Result>
    Message pop-up menu button should be executed.

    This is the how message pop-up looks like.

    upload_2017-5-15_10-39-59.png

    I am using Unity 5.4.5p1.

    Same problem is report for 2 of my games. I can't really do anything about it. I guess that is Unity problem.

    @sukwon-suh do you know anything about this?
     
  7. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    I'll check it.
     
  8. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    I just tested simple project then it works fine with SMS.
    Would you please share your App id?
     
  9. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    Hi @sukwon-suh

    Content ID on Tizen store is:
    000000095169

    I have use Unity 5.4.5p1 for this game. There may be the problem with that specific Z3 device used for testing.
    This is not my first game that is turned down for this same reason.

    If you need more datails from me please let me know.

    Thank you for your precious help!
     
  10. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    oops, I reproduced issue on Z3.
    I'll check it as soon as possible.
     
  11. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    It looks Z3 firmware bug.
    Alternatively, you can skip Z3 device on the TIZEN STORE.

    upload_2017-5-19_13-43-39.png

    I'll try to fix it as soon as possible.
    Sorry about such an inconvenience.
     

    Attached Files:

    nandonandito likes this.
  12. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    Thank you for quick response ;-)
    I want to apply for incentive program so because of that, I can really afford to skip Z3 device.
    Is there any other way to solve this issue?

    Thank you for your precious help!
     
    Last edited: May 19, 2017
  13. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    @sukwon-suh can you please tell us is there any progress on this issue?
    In my opinion this is not crucial error, and because this is an issue with Z3 firmware I think that this should be just a warning. They should not decline Unity apps on all Z3 devices just because of this minor issue.

    Thank you in advance!
     
  14. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    @skaljac
    I requested about this, but I did not get answer from QA team yet. I'll check it again.
     
  15. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    Dear All,
    Would you please re-register apps on the STORE again?
    QA team will not reject application anymore as this unresponsive message popup on Z3.
     
  16. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    Awesome news!
    Thank you @sukwon-suh for your precious help!
     
  17. nouro

    nouro

    Joined:
    May 25, 2015
    Posts:
    5
    I just got my app rejected for the same reason and on all devices not just z3?

    can you help?
     
  18. nouro

    nouro

    Joined:
    May 25, 2015
    Posts:
    5
    I got my game rejected for the same reason on all devices and using latest unity version!
     
  19. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    @nouro
    Would you please provide your appid?
     
  20. nouro

    nouro

    Joined:
    May 25, 2015
    Posts:
    5
  21. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    @nouro
    I found root cause why your app was rejected. It depends on device orientation and it is message pop up problem on orientation [Landscape Left].
    I explained current status to QA team, and they will not reject applicaitons with this reason anymore.

    And also you can fix this issue to use [Landscape Right] instead using Left.
    If you do this, your app avoid such a platform problem before releasing new binary.

    upload_2017-6-14_13-43-59.png

    I apologize for the inconvenience.
    Thank you.
     
  22. nouro

    nouro

    Joined:
    May 25, 2015
    Posts:
    5
    @sukwon-suh
    Thank you very much.. I really appreciate your help :)
     
  23. nouro

    nouro

    Joined:
    May 25, 2015
    Posts:
    5
    I got my game approved. Thank you
     
  24. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    @nouro
    That's good news.
    Thank you!
     
  25. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    Hi @sukwon-suh
    Can you please speak with QA team, because they are keep rejecting my Unity 5.4.5 game with this problem.
    I have send them link with this forum thread and with explanation that this problem is not something that I can solve, but it seams that they are not reading notice at all. My app ID is 000000098337 if you need it.

    Thank you and best regards!
     
  26. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    @skaljac
    I'm checking it with QA team. I'll reply soon again.
     
  27. sukwon-suh

    sukwon-suh

    Joined:
    Mar 31, 2015
    Posts:
    81
    @skaljac
    Would you please check current status of your app?
     
  28. skaljac

    skaljac

    Joined:
    Apr 9, 2015
    Posts:
    33
    @sukwon-suh
    Thank you app is available for sale now.

    Best regards
     
  29. marcopolodeandrade

    marcopolodeandrade

    Joined:
    Jan 18, 2014
    Posts:
    4

    Would be the same doing this way?

    upload_2018-6-10_15-23-33.png