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Help Wanted Reflect SyncService.exe seen as ransomeware by Symantec Endpoint Protection - cannot sync

Discussion in 'Unity Reflect' started by JovanHarrodEIC, Dec 16, 2020.

  1. JovanHarrodEIC

    JovanHarrodEIC

    Joined:
    Jul 9, 2018
    Posts:
    1
    I'm unable to sync a model from Revit 2021.1.

    Anyone seen this before or have a fix?

    Thanks in advance.
     

    Attached Files:

  2. unity_WeHJyHh-zs3pog

    unity_WeHJyHh-zs3pog

    Unity Technologies

    Joined:
    Sep 3, 2019
    Posts:
    4
    Hello JovanHarrodElc,
    You may want to try add the following paths to the exclusion list of Symantec:
    C:\ProgramData\Unity\Reflect\ServerStorage
    C:\Program Files\Unity\Reflect\Services\{version}\SyncService.exe
    On this last path, you'll have to replace the {version} by the right version you installed on your pc.
    Here is the procedure from Symantec (hopefully, its the right page, matching your version of Symantec Endpoint Protection):
    https://help.symantec.com/cs/SEPC/S...ng-a-file-or-a-folder-from-scans?locale=EN_US
     
    JovanHarrodEIC likes this.
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