[Solved] “Recent Products Unavailable” In Itunes Connect App and no purchases for 1 week.

We have some concerns after the last iOS update for our app based on IAP plugin 1.14.1

1. iTunes connect app is reporting when selecting product tab:
“Recent Products Unavailable”
The iTunes Connect Server is unavailable. Please try again later.

2. No sales for 1 week while the new users are raising. Yeah, I know this shouldn't be a reason but, we never had this situation for the previous 3 weeks and the downloads were slower.

3. We had some purchase failed reported in analytics during this period.

Everything looks good otherwise, Android version looks fine with IAP and iOS with resore purchase looks ok also. Prices from itunes are also reported correctly.

Does anyone else experienced issues with iTunes store lately?
Is there anything we should start to check?

Thanks.

 

Has Apple confirmed an issue with iTunes Connect Server? Their status page does not reflect any issues currently https://developer.apple.com/system-status/

 

No word from Apple yet. Fact is, we are getting this error for some days now but, we din't paid any attention because everything looks ok on iTunes Connect Web.
But, today, we started to be suspicious because we realized there are also no purchases for the last week.

See attached what we are getting for some days in the iTune Connect/Product Tab of our app.

We're not sure exactly what's going on but, we think that something is wrong with the last update, that affects the iTunes reporting setup(partially) and IAP availability.

We'll definitely check this with Apple also but, we wanted to start first asking if this happened also to other Unity apps.

 

When you mention "last update", can you elaborate? Are you talking about a Unity IAP update that you recently included in your release, or an Apple update?

 

A regular Apple version update. Mainly content. The IAP code was not changed.
And actually I checked now and it was our 2nd update using the 1.14.1 IAP plugin.
The previous version was OK.