Official Welcome to the IAP Forum! Read this before you post.

Hello!

We are excited that so many developers are using our IAP service. In order to streamline support requests a bit, I thought I'd put together a list of useful information you can provide when creating a support thread.

But first:

• Search for your issue within the forum; there may already be a resolution to your problem.
  
• Check the knowledge base: https://support.unity3d.com/hc/en-us/sections/202249486-In-App-Purchasing-IAP-

Don’t see your issue? Use this template to make your post:

• Description of your issue
  • Please include steps to reproduce your issue, if possible
• Your purchasing script
  • You can attach files to your post (button next to Create Post)
  • You can edit out your product IDs. Those aren't important for us.
    
  • We have a few examples of what a purchasing script might look like:
    • https://unity3d.com/learn/tutorials/topics/analytics/integrating-unity-iap-your-game
    • https://docs.unity3d.com/Manual/UnityIAPInitialization.html
    • IAPDemo in the IAP plugin (\Plugins\UnityPurchasing\script\IAPDemo.cs)
• Device logs
  • https://docs.unity3d.com/Manual/LogFiles.html
  • We need the full log from when the app starts to when you experience the problem
• Unity Version
  • Within the Editor: Help -> About Unity
• Unity IAP version
  • Within the Editor, in the Unity IAP plugin folder (\Plugins\UnityPurchasing\Changelog.md)
  • The top line will have the latest version number
• Platform you are building for
• Store you are targeting
• Receipts
  • This is optional, but if you did have a sample receipt related to your issue that may be helpful in tracking down the underlying cause.

@Reply:

A couple of other forum-related notes, if you use the @ and then a username, that person will be notified that you mentioned them in a post. This is helpful if you are in a conversation with a support person, because otherwise they might not be notified that you responded.

One Issue Per Thread

Recently, we have started locking resolved threads. This is to encourage people to start a new thread for new issues. We will only close a thread when a resolution is found. Because of the complexities of the IAP system, sometimes two people may get a similar error, but the underlying issue may be different for both of them. So having a thread per issue allows us to track these cases better.

Support Ticket
You can also submit a support ticket, if you ever need to share any private information such as Project IDs or Product IDs, etc. (If you are logged in to the Unity Analytics site, you can choose the relevant project and it will be attached to your support ticket.)

https://analytics.cloud.unity3d.com/support/