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Raw Data Export greyed out despite being Pro

Discussion in 'Unity Analytics' started by JRW_WSP, Sep 11, 2017.

  1. JRW_WSP

    JRW_WSP

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    Jun 26, 2017
    Posts:
    37
    I can't seem to access my Raw Data Export despite being on a Pro license - any ideas what is going wrong?

    Cheers!
     
  2. JeffDUnity3D

    JeffDUnity3D

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    May 2, 2017
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    14,446
  3. JRW_WSP

    JRW_WSP

    Joined:
    Jun 26, 2017
    Posts:
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    Yep you're right - I indeed a member of several organisations. I'll look into this and get back to you if I still can't work it out. Many thanks for the reply...
     
  4. JRW_WSP

    JRW_WSP

    Joined:
    Jun 26, 2017
    Posts:
    37
    Hi again. Sorry to revive this but I seem to have hit an issue. My Unity Pro license is provided by my organisation but I am only listed as a User in that organisational group. Does this mean I will not be able to transfer the project to this group and enable Raw Data Export? Do I need to be at least a Manager for it all to work?
     
  5. JeffDUnity3D

    JeffDUnity3D

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    @JRW_WSP A manager or owner would need to transfer you.
     
  6. yaffa

    yaffa

    Joined:
    Nov 21, 2016
    Posts:
    41
    Hi ,
    Do we need Unity Pro license to do a Raw Data export ?
     
  7. JeffDUnity3D

    JeffDUnity3D

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    Yes, Raw Data Export requires a Pro license.