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Rare black screen glitch (probably a Windows 8.1 incompatibility?)

Discussion in 'Editor & General Support' started by Whelly, Jun 22, 2015.

  1. Whelly

    Whelly

    Joined:
    Sep 24, 2013
    Posts:
    4
    I released my game on Steam a month ago, and for the most part it's going well, but I have a reoccurring glitch happening with about 3-4% of my players. I've done as much research as possible, but found nothing, so I was wondering if anyone has had similar experiences. Your help or ideas would help me out a ton!

    Basically, there's a black screen and no graphics show up, period. There's a faint outline of GUI textures, but no geometry of any kind. Everything else works, including audio and scripting. I think the common issue with all of these players is that they're using Windows 8.1, but maybe that doesn't matter?

    I'm using Unity 4.6 (I know, I know, it's not Unity 5) and Marmoset Skyshop. Any ideas what's causing this? Anybody seen this before? Thanks for your help everyone!
     
  2. Whelly

    Whelly

    Joined:
    Sep 24, 2013
    Posts:
    4
    Anybody? I'm getting more and more reports and I have no idea where to start. And other developers have reported the same issues.
     
  3. Giometric

    Giometric

    Joined:
    Dec 20, 2011
    Posts:
    170
    Are you using any Image Effects? I've had issues with the Tonemapper before, where if it was on when the scene started, it made the screen 100% black. IIRC the workaround I used was disabling/enabling the Tonemapper script on startup (might have had to wait 1 frame in between disable/enable, don't remember off the top of my head). This was in Unity 5, but maybe it was an old bug even by the time I was seeing it.
     
  4. Whelly

    Whelly

    Joined:
    Sep 24, 2013
    Posts:
    4
    Thanks for the response. I'm on Unity 4.6 Free, so no image effects. I figure if there was some major shader issue, you would still be able to see the skybox or GUI textures. Someone mentioned that there was a weird glitch where the camera might be deleted at startup, but unfortunately I can't troubleshoot that on my computer.