Question for Ya*** Android 360 Video - Gyroscope -VS- Touch Viewing

Crazy dam thing here...
Sorry if this question has already been addressed but I have searched and not found a thread...
So, I have a number of projects where upon loading onto different Android Smart Phones, the viewing of 360 degree videos (Using AvProVideo sphere in Unity) works perfectly (moving the phone or tablet around) on some phones with Gyroscope sensor etc but on other phones the standard viewing changes where to look around requires using a finger on the touch screen.
What the heck gives with this deal?
Might there be a way to lock the project to use phone rotation to view and force touch viewing OFF?
I do have a menu button in there, so the touch still needs to work for that...
Any advice would be awesome...
Thanks