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Purchases Not Showing in Account

Discussion in 'Assets and Asset Store' started by anuj, Jun 16, 2018.

  1. anuj

    anuj

    Joined:
    Jun 15, 2015
    Posts:
    28
    First it was lack of invoice generation which is still present and is very annoying . support said that its just how things will be from now on and if you need invoices you will have to rely on email sent to you .

    now Current Issue is Some of the purchases Are not showing up up in Account-> Licenses
    And some of purchases missing in account -> credit card / PayPal
    both new store and old store shows different lists of purchases , some purchases missing in new store and other missing in old
    when i visit the asset page it gives option to download
    but am not sure if all my assets are safe and secured given the current broken state of asset store
    its not that this issue is new its happening for quite some time now , since inception of new asset store

    generally companies just shut down the store and upgrade the api and design and then are back online
    but i guess here everything is on live testing mode for last 6 - 10 months

    very discouraging for customer
    is there any plan to fix and streamline the store or things will like be this only . as they say if we cant fix it then its a "standard feature"