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Problems with paying subscription Unity3D Pro

Discussion in 'Editor & General Support' started by AGaming, Aug 20, 2014.

  1. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Good day, I can not add a credit card number to pay for the license Unity3D, what should I do, I just do not see a field for entering a credit card number. Since I have 2 days will be deleted subscription Unity3D Pro. What to do?
     
    AGaming, Aug 20, 2014
    #1

  2. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Administration is a mockery, I have now subscribed Unity Pro due to non-payment, but I can not pay for a reason - there is no field for water credit card, letter sent Saporta, answer no.
     
    AGaming, Aug 22, 2014
    #2

  3. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    740
    Could you please check again your subscription details on https://store.unity3d.com/account/users/profile/edit (My Account - Billing Details) and on the right side, you should be able to change the credit card information. On the left side you should see your Name and Adress information. If you can not see it, please try additional browsers to exclude a browser issue. Also ensure that you are logged in with the correct user! If you still find no solution, please contact the Unity Support on support@unity3d.com
     
    David-Berger, Aug 22, 2014
    #3

  4. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Thank you for your response to technical support service sent 3 emails with screenshots, I tried to go to the payment from the PC, Mac Book, iPad Air, iPad 2. Browsers Google Chrome, Internet Exporer, Safari. Graphs where data is written to a credit card is not present!

     
    AGaming, Aug 23, 2014
    #4

  5. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    So, if you enter your details into that forum, and click the Update billing information button, what happens?
     
    Graham-Dunnett, Aug 23, 2014
    #5

  6. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Nothing, I've tried everything.
     
    AGaming, Aug 23, 2014
    #6

  7. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Guys, this is not serious, a support silent Unity requests to activate a new license, I can not work, the development goes stop. Maybe even someone to say something. Or time to go to the UDK? :(


    I tried again to buy a subscription Unity, after selecting a platform, I requested a bank card, I entered and tried again to make a purchase: Please wait while we process your payment.

    P/S May have the opportunity to pay for a subscription PayPal?
     
    Last edited: Aug 24, 2014
    AGaming, Aug 23, 2014
    #7

  8. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Any solution to this problem? Or need to start a new account?
     
    AGaming, Aug 25, 2014
    #8

  9. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    No, the subscription service requires a credit card. I've asked someone from my support team to take a closer look into your problem.
     
    Graham-Dunnett, Aug 25, 2014
    #9

  10. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Thank you, I'll wait, because I can not work.
     
    AGaming, Aug 26, 2014
    #10

  11. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    740
    Sorry for the delay, but on weekends everything is delayed a little bit. There have been applied some fixes to the Online Store today which hopefully solve your problems, could you please sign in again in the Online Store and check into My Account and update the settings again?
     
    David-Berger, Aug 26, 2014
    #11

  12. AGaming

    AGaming

    Joined:
    Dec 26, 2013
    Posts:
    100
    Thank you very much, my question is solved !!
     
    AGaming, Aug 26, 2014
    #12
    David-Berger likes this.