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Problems when getting free vouchers

Discussion in 'Editor & General Support' started by windowshuman, Apr 19, 2018.

  1. windowshuman

    windowshuman

    Joined:
    Oct 9, 2017
    Posts:
    4
    Hello,
    I've got a free Gaia voucher code after subscribing Unity. But I have problem to redeem the voucher, and it always tells:
    You need to have an address registered for your account to redeem a free package. Please try again.
    I have already checked my email address, billing address, and I try to buy another asset in asset store and succeeds.
    Is that a bug? Does anyone have the same problem?
     
    Wamhoff likes this.
  2. Onomicon

    Onomicon

    Joined:
    Feb 20, 2018
    Posts:
    1
    I solved this problem by switching to the old asset store, added Gaia to my cart and it asked me to add my address again, after adding my address I switched back to my email to click the voucher link and it worked! Very strange, seems like a migration issue from the old asset site.
     
    TractGames likes this.
  3. windowshuman

    windowshuman

    Joined:
    Oct 9, 2017
    Posts:
    4
    Thank you! I've solved this problem too.
    I tried to switch to old asset store, and in that profile, I found my billing address missing. (I've filled them in new asset store already).
    After I added my address, it's ok.
     
    TractGames likes this.
  4. steamportal

    steamportal

    Joined:
    Apr 23, 2018
    Posts:
    1
    So you can't buy and download the Gaia asset first and redeem the voucher to credit my purchase? I need to start working on a Landscape right away. I can't really wait a week:(
     
  5. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,238
    No

    https://store.unity.com/offer/plus-triple-boost
     
  6. E_T_

    E_T_

    Joined:
    May 14, 2018
    Posts:
    18
    Thank goodness for you guys. This was driving me nuts. Once I went to the old store, I was able to redeem the voucher there and jump back to the new store and see the purchase. Thanks for being proactive and solving this guys!
     
  7. Premanand

    Premanand

    Joined:
    Nov 17, 2017
    Posts:
    2
    That worked like a charm using the old asset store, thanks had got me worried.
     
  8. jamesnw

    jamesnw

    Joined:
    Mar 23, 2013
    Posts:
    42
    I just ran into this. Why on earth do a promotion, then give people codes that don't work on the current store!?
     
  9. Alemismun

    Alemismun

    Joined:
    Jul 9, 2019
    Posts:
    2
    How do I go to the old asset store? I clicked on my profile icon but I don't see the option to do so...
     
  10. Mauri

    Mauri

    Joined:
    Dec 9, 2010
    Posts:
    2,273
    You can't anymore. It's gone.

    Also, this thread is from 2018 - two years ago. Please don't necro bump such old threads.

    .
     
  11. Orumo

    Orumo

    Joined:
    Jul 24, 2013
    Posts:
    1
    Hi, same problem here, in 2020. No clue how to solve it.
     
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