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Problem with video count?

Discussion in 'Unity Ads & User Acquisition' started by BackToPanda, Oct 3, 2017.

  1. BackToPanda

    BackToPanda

    Joined:
    Nov 30, 2016
    Posts:
    5
    Hi everyone,

    from Oct 2nd to Oct 3rd the count of video views dropped on 2 of my games to 20% of usual view counts. The downloads for the app is usual so it is very strange and unrealistic number.
    It seems like my views were not counted in the last day? Is that possible?

    Before that for 4 months I didn´t face any issues, the service was all good so far.

    Thank you for the support.

    Best regards,
    Daniel
     
    BackToPanda, Oct 3, 2017
    #1

  2. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Hi,

    Thanks for bringing this up! If you think this issue is still ongoing, please send an e-mail to unityads-support@unity3d.com and provide the following details about your project:
    - Game ID / Project ID
    - The link to this forum post for reference
    - A description of your integration design (how and when you show ads in the game and how often per session)

    Support can help investigate if there are issues with your settings or the performance of your integration design.

    Or if you feel comfortable doing so, you can post those details here too.
     
    mikaisomaa, Oct 3, 2017
    #2

  3. BackToPanda

    BackToPanda

    Joined:
    Nov 30, 2016
    Posts:
    5
    Hi,

    thank you I wrote to the mail you sent.

    Thank you.

    Best regards,
    Daniel
     
    BackToPanda, Oct 3, 2017
    #3

  4. musakara

    musakara

    Joined:
    Nov 24, 2014
    Posts:
    18
    I can not understand why a company like Unity is so badly managed.
     
    musakara, Oct 3, 2017
    #4