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Problem with the Two factor authentication

Discussion in 'Unity Connect' started by danimarti, Jul 25, 2018.

  1. danimarti

    danimarti

    Joined:
    Oct 22, 2016
    Posts:
    15
    Hi, every time I try to log in using the Two Factor authentication I don't usually get the code on my phone, I get the code one of each 3-4 attempts, and when I get the code it already passed the 5 minutes, so I can't use it. Is there anybody else having trouble using the Two Factor authentication? It's very frustrating :-(
     
  2. kenlem

    kenlem

    Joined:
    Oct 16, 2008
    Posts:
    1,611
    Yea... I never get the code.
     
  3. vitorenes

    vitorenes

    Joined:
    Sep 17, 2013
    Posts:
    11
    I am also having this issue. I managed for Support to disable TFA on my account (it was enabled before) because I never got the codes on my phone, and although the (very serviceable and kind) person on Support told me I should be able to enable TFA back, I never get the code on my phone. Maybe someone in here from Unity Support can help?
     
  4. DED-Games

    DED-Games

    Joined:
    Nov 1, 2010
    Posts:
    143
    I've also got the issue just now, though in my case I got the code on the 3rd attempt.
     
  5. TheBear

    TheBear

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    Sep 11, 2013
    Posts:
    1
    All of us at my company that had 2 Factor enabled are having this problem.... I'm currently spamming the Re-send code button. Thought to talk to customer support. They tell me I should hear back from them in 3-5 business days......
     
  6. craigmc08

    craigmc08

    Joined:
    Feb 1, 2014
    Posts:
    1
    I'm also having this problem. I managed to enable TFA after 30 minutes of trying. Now I can't log in because I don't get the code. Very annoying.
     
  7. Arganth

    Arganth

    Joined:
    Jul 31, 2015
    Posts:
    280
    also having this problem right now
     
  8. DrMarcHolmes

    DrMarcHolmes

    Joined:
    Jul 1, 2018
    Posts:
    1
    Also Having this problem
     
  9. skydestinies

    skydestinies

    Joined:
    Feb 6, 2014
    Posts:
    17
    I am also experiencing this issue. I don't get the message. I checked and I can receive messages from other people. I last received a 2 factor auth message on July 11th from Unity -- so I know it used to work.
     
  10. satti507

    satti507

    Joined:
    Jul 30, 2018
    Posts:
    1
    unable to login unity account with two step verification , not getting verification code
     
  11. Arganth

    Arganth

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    Jul 31, 2015
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    I just wrote a email to support before so they disable 2FA on my account
     
  12. sbrodie

    sbrodie

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    Jul 28, 2015
    Posts:
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    Bump. Also having this issue and wrote to support.
     
  13. Kmeier

    Kmeier

    Joined:
    Feb 9, 2016
    Posts:
    16
    I am having this issue as well, I'm completely locked out now. Thanks Unity
     
  14. markp-unity

    markp-unity

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    Nov 3, 2015
    Posts:
    295
    I was told by support that the problem should be solved. Please continue to reach out to support (support@unity3d.com) if they continue!
     
  15. Arganth

    Arganth

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    Jul 31, 2015
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    280
    Yeah it seems to work now :)
     
  16. EbalStudios

    EbalStudios

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    Nov 20, 2016
    Posts:
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    Same problem again now!
     
  17. Jojoba007

    Jojoba007

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    Feb 11, 2017
    Posts:
    147
    I also have this problem. Trying for the 10th time now. I'm situated in the Netherlands. This is pretty annoying. It costs me a lot of time.
     
    EbalStudios likes this.
  18. EbalStudios

    EbalStudios

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    Nov 20, 2016
    Posts:
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    Sent support an E-mail, they asked for my phone number then they disappeared, still one week with no reply and having to open another support ticket or as many needed for them to reply. This is horrible can't access my account for a week now and the 2 step verification is not working.
     
  19. EbalStudios

    EbalStudios

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    Nov 20, 2016
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    178
    Yes!!! got a reply back from support and 2 factor authentication is removed now and I can access my account!!!
    They say the system is also working now without problems.
     
  20. Jojoba007

    Jojoba007

    Joined:
    Feb 11, 2017
    Posts:
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    It's not working without problems, Still have the same problems.
     
  21. indieDoroid

    indieDoroid

    Joined:
    Jan 25, 2016
    Posts:
    226
    I don't have a permanent cell phone at the moment.

    Can two factor authentication use my email instead? Google used my email and their phone app to connect the two.
     
  22. creativemobgs

    creativemobgs

    Joined:
    Aug 24, 2015
    Posts:
    3
    Having the same problem. Its very frustrating.
    They should at-least send the same authentication code to the registered Email.

    Just wrote to support, hoping they'll get back to me soon.
     
  23. DADA_universe

    DADA_universe

    Joined:
    Mar 14, 2015
    Posts:
    36
    same issue.
     
  24. Jokerminator

    Jokerminator

    Joined:
    Jun 30, 2006
    Posts:
    258
    It doesn't work for me at all since some days ago. Though it worked good before.

    I currently use my Facebook and Google accounts to log in.

    It's really ironic to get locked out by a system that is designed to protect you.. isn't it.. ?
    HAHAHAHAHA!
     
  25. Lesha-VH

    Lesha-VH

    Joined:
    Jul 3, 2012
    Posts:
    86
    same problem - confirmation code does not arrive

    somehow I can still write to this forum - but if press SETTINGS - two factor authorization required...

    just can not login - what to do?
     
    Last edited: Oct 23, 2018
  26. AFrisby

    AFrisby

    Joined:
    Apr 14, 2010
    Posts:
    213
    Having the same issue - just posted a Job without it - but can't see where it went.
     
  27. genocidalvirus

    genocidalvirus

    Joined:
    Jul 28, 2015
    Posts:
    4
    Yea I have the same issue, I posted a job 24 hours ago, and it is till not accessible from my account so I can't find it, apparently it is under review. I have done the two factor authentication 3 times, but the pop up for doing it still appears.
     
  28. teh1archon

    teh1archon

    Joined:
    Nov 28, 2014
    Posts:
    12
    Aurg!!! Again Unity forgot my account on my personal computer and again I don't get the SMS from the TWA. How can I fix it or bypass it?
     
  29. APSchmidt

    APSchmidt

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    2,900
  30. c_Feng

    c_Feng

    Joined:
    May 15, 2017
    Posts:
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    Running into the same issue. Entering the code from the Google Auth. app is consistently telling me that the code is wrong. I eventually opted to receive a code through text...
     
  31. APSchmidt

    APSchmidt

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    Can you get the code via email?
     
  32. c_Feng

    c_Feng

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    May 15, 2017
    Posts:
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    I don't think that's an option for 2FA. I just tried it again with the Google Auth. app, and the code still isn't being recognized as correct. The text option continues to work.
     
  33. flosambora123

    flosambora123

    Joined:
    Sep 20, 2018
    Posts:
    2
    I got the same problem. I think unity connect is not so linked to the real unity, and that it has actually been created by random people who don't really know what they are doing. Support is crap, I was told that they'll hear from them in three to five business days. Well I'm waiting for this since 2 months already
     
  34. trunganhpham4940

    trunganhpham4940

    Joined:
    Jan 9, 2019
    Posts:
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    Entering the code from the Google Auth:eek:

    Trang web chơi slot game online điện tử xèng miễn phí QQ882
     
  35. Yseron

    Yseron

    Joined:
    Aug 26, 2014
    Posts:
    22
    Any news on this non sens. Unity usually do things that work (because, well, things that dont arent very usefull, arent they?). Each time I want to publish some content on my Unity Connect page there is that 2FA crap that come up and when I suceed to send the 2FA code, thething still tell me I skipped the 2FA step and that I need to be reviewed before my content can be published. There are things I dont understand in this world. Like people who dont fix things because.
     
    indieDoroid likes this.
  36. noob101

    noob101

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    Nov 3, 2013
    Posts:
    31
    Same problem here I got the code after multiple attempts
     
    indieDoroid likes this.
  37. Tkrain42

    Tkrain42

    Joined:
    Jul 25, 2015
    Posts:
    6
    2FA not working in the slightest. Google Authenticator gives me a new code, Unity says it's invalid... I've tried with a space, without a space, etc... no joy
     
  38. Twistedwicked

    Twistedwicked

    Joined:
    Sep 30, 2017
    Posts:
    6
    Still having this issue it appears.
     
  39. esteban16108

    esteban16108

    Joined:
    Jan 23, 2014
    Posts:
    92
    Having this problem right now. Why they don't use something like Google Authenticator or Authy or something like than instead of sending to phone?
     
  40. appstatus

    appstatus

    Joined:
    Dec 4, 2019
    Posts:
    2
    Having the same issue but i think their is a privacy issue that causes this issue.