Search Unity

  1. Get all the Unite Berlin 2018 news on the blog.
    Dismiss Notice
  2. Unity 2018.2 has arrived! Read about it here.
    Dismiss Notice
  3. We're looking for your feedback on the platforms you use and how you use them. Let us know!
    Dismiss Notice
  4. Improve your Unity skills with a certified instructor in a private, interactive classroom. Learn more.
    Dismiss Notice
  5. ARCore is out of developer preview! Read about it here.
    Dismiss Notice
  6. Magic Leap’s Lumin SDK Technical Preview for Unity lets you get started creating content for Magic Leap One™. Find more information on our blog!
    Dismiss Notice
  7. Want to see the most recent patch releases? Take a peek at the patch release page.
    Dismiss Notice

Problem with the Two factor authentication

Discussion in 'Unity Connect' started by danimarti, Jul 25, 2018.

  1. danimarti

    danimarti

    Joined:
    Oct 22, 2016
    Posts:
    6
    Hi, every time I try to log in using the Two Factor authentication I don't usually get the code on my phone, I get the code one of each 3-4 attempts, and when I get the code it already passed the 5 minutes, so I can't use it. Is there anybody else having trouble using the Two Factor authentication? It's very frustrating :-(
     
  2. kenlem

    kenlem

    Joined:
    Oct 16, 2008
    Posts:
    1,609
    Yea... I never get the code.
     
  3. vitorenes

    vitorenes

    Joined:
    Sep 17, 2013
    Posts:
    10
    I am also having this issue. I managed for Support to disable TFA on my account (it was enabled before) because I never got the codes on my phone, and although the (very serviceable and kind) person on Support told me I should be able to enable TFA back, I never get the code on my phone. Maybe someone in here from Unity Support can help?
     
  4. DED-Games

    DED-Games

    Joined:
    Nov 1, 2010
    Posts:
    95
    I've also got the issue just now, though in my case I got the code on the 3rd attempt.
     
  5. TheBear

    TheBear

    Joined:
    Sep 11, 2013
    Posts:
    1
    All of us at my company that had 2 Factor enabled are having this problem.... I'm currently spamming the Re-send code button. Thought to talk to customer support. They tell me I should hear back from them in 3-5 business days......
     
  6. craigmc08

    craigmc08

    Joined:
    Feb 1, 2014
    Posts:
    1
    I'm also having this problem. I managed to enable TFA after 30 minutes of trying. Now I can't log in because I don't get the code. Very annoying.
     
  7. Arganth

    Arganth

    Joined:
    Jul 31, 2015
    Posts:
    271
    also having this problem right now
     
  8. DrMarcHolmes

    DrMarcHolmes

    Joined:
    Jul 1, 2018
    Posts:
    1
    Also Having this problem
     
  9. skydestinies

    skydestinies

    Joined:
    Feb 6, 2014
    Posts:
    4
    I am also experiencing this issue. I don't get the message. I checked and I can receive messages from other people. I last received a 2 factor auth message on July 11th from Unity -- so I know it used to work.
     
  10. satti507

    satti507

    Joined:
    Jul 30, 2018
    Posts:
    1
    unable to login unity account with two step verification , not getting verification code
     
  11. Arganth

    Arganth

    Joined:
    Jul 31, 2015
    Posts:
    271
    I just wrote a email to support before so they disable 2FA on my account
     
  12. sbrodie

    sbrodie

    Joined:
    Jul 28, 2015
    Posts:
    2
    Bump. Also having this issue and wrote to support.
     
  13. Kmeier

    Kmeier

    Joined:
    Feb 9, 2016
    Posts:
    6
    I am having this issue as well, I'm completely locked out now. Thanks Unity
     
  14. markp-unity

    markp-unity

    Unity Technologies

    Joined:
    Nov 3, 2015
    Posts:
    282
    I was told by support that the problem should be solved. Please continue to reach out to support (support@unity3d.com) if they continue!
     
  15. Arganth

    Arganth

    Joined:
    Jul 31, 2015
    Posts:
    271
    Yeah it seems to work now :)
     
  16. EbalStudios

    EbalStudios

    Joined:
    Nov 20, 2016
    Posts:
    62
    Same problem again now!
     
  17. Jojoba007

    Jojoba007

    Joined:
    Feb 11, 2017
    Posts:
    119
    I also have this problem. Trying for the 10th time now. I'm situated in the Netherlands. This is pretty annoying. It costs me a lot of time.
     
    EbalStudios likes this.