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Problem with network connection / Project ID request failed

Discussion in 'Linux Editor' started by Fanelia82, Dec 1, 2018.

  1. Fanelia82

    Fanelia82

    Joined:
    Feb 24, 2018
    Posts:
    7
    Hi

    first of all thanks for all the good work on the linux editor!

    I have a problem running the version 2018.2 on fedora 29. (no issue with the previous version).

    I recently reinstalled the OS, and on the first installation of Unity i decided to upgrade from 2018.1.6f1. The program (2018.2.17f1) did not activate and asked me to manually download the license in order to activate offline.

    If i download the previous version (2018.1) Unity can log in and go online/collaborate without problem.

    The new version (both whit manual activation or activation made from older version) can open a local project but fail to connect to the cloud giving the following error: "request timed out"

    Here the log file:

    Project ID request failed, Reason: Error reading ca cert file from /etc/ssl/certs/ca-certificates.crt (0).
    Request timed out while processing request "https://core.cloud.unity3d.com/api/projects/9b9da350-aa2d-41f8-8b0d-4218465e0650", HTTP error code 0
    .[UnityConnect] Request timed out.
    UnityConnectOrganizationRequest: Timed out while fetching orgs - please check your network connection
    An error occurred while processing request "https://core.cloud.unity3d.com/api/orgs", HTTP error code 299
    .[UnityConnect] An error occurred.
    Project ID request failed, Reason: Error reading ca cert file from /etc/ssl/certs/ca-certificates.crt (0).
    Request timed out while processing request "https://core.cloud.unity3d.com/api/projects/9b9da350-aa2d-41f8-8b0d-4218465e0650", HTTP error code 0
    .[UnityConnect] Request timed out.
    UnityConnectOrganizationRequest: Timed out while fetching orgs - please check your network connection
    An error occurred while processing request "https://core.cloud.unity3d.com/api/orgs", HTTP error code 299
    .[UnityConnect] An error occurred.


    I tried a lot of different versions (2.0f1 to 6f1 and 17f1), check the proxy / change DNS, verify internet connection but nothing that i find worked for me.

    Maybe is SELinux that is messing around (but i don't know how to verify)

    Someone have a clue?
    Someone can help?
     
  2. Fanelia82

    Fanelia82

    Joined:
    Feb 24, 2018
    Posts:
    7
    Tried running with
    LD_PRELOAD=/usr/lib64/libresolv.so.2 /Editor/Unity

    no luck, still no connection
     
  3. ms502040

    ms502040

    Joined:
    Jan 9, 2019
    Posts:
    1
    Hi,
    I have same problem in OpenSUSE Leep 42.3 with " Error reading ca cert file from /etc/ssl/certs/ca-certificates.crt". Have you find some solution?
     
  4. PixelJ

    PixelJ

    Unity Technologies

    Joined:
    Nov 1, 2018
    Posts:
    34
    Could you try to find if you have ca-bundle.crt or ca-certificates.crt located somewhere else? Currently on CentOS I fix this by doing:

    sudo ln -s /etc/ssl/certs/ca-bundle.crt /etc/ssl/certs/ca-certificates.crt