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Bug Problem while installing Unity Hub

Discussion in 'Unity Hub' started by Simba254, Sep 7, 2021.

  1. Simba254

    Simba254

    Joined:
    Sep 3, 2021
    Posts:
    5
    Hey,

    I can't install new versions of Unity. I tried to uninstall everything and clean the registry, but it still does not work. The hub downloads the file but then stops and the installation disappears. If I close the hub and reopen, I have a message telling me that the install failed.

    This is what I am getting:
    C:\\\\Windows\\\\system32\\\\cmd.exe',\n path: 'C:\\\\Windows\\\\system32\\\\cmd.exe',\n spawnargs:\n [ '/d',\n '/s',\n '/c',\n '\"\"C:\\\\Users\\\\shama\\\\AppData\\\\Local\\\\Temp\\\\unityhub-dddcc120-8d34-11eb-b3bd-9dda7ee39134\\\\UnitySetup64-2020.3.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.3.1f1\"' ],\n cmd:\n '\"C:\\\\Users\\\\shama\\\\AppData\\\\Local\\\\Temp\\\\unityhub-dddcc120-8d34-11eb-b3bd-9dda7ee39134\\\\UnitySetup64-2020.3.1f1.exe\" /S /D=C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.3.1f1' } ]","timestamp":"2021-03-25T06:42:01.365Z"}
    {"moduleName":"UnityInstallerWindows","level":"warn","message":"[ 'error while installing the Editor! Trying to empty the folder! ',\n { error:\n { code: 'INSTALL_ERROR',\n message: 'Error happened while executing omegle the installer. Aborting.' } } ]","timestamp":"2021-03-25T06:42:01.366Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"115747\",\"assetUrl\":\ https://assetstorev1-prd-cdn.unity3d.com/download/56b75037-2343-4e1a-8f64-e0e5fd75f080\",\"size\":\"2319285086\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
    {"moduleName":"learnContentService","level":"warn","message":"[ 'Removing downloadable learn content: {\"packageId\":\"135162\",\"assetUrl\":\"https://assetstorev1-prd-cdn.unity3d.com/download/40b1ddf2-0530-41c7-be61-d6aaf76ecd1e\",\"size\":\"85068821\",\"supportedEditorVersion\":\"2020.2.1f1\"} because it cannot be consumed by the frontend' ]","timestamp":"2021-03-25T06:42:13.590Z"}
     
    Last edited: Sep 20, 2021
    Granddad1000 likes this.
  2. Granddad1000

    Granddad1000

    Joined:
    Sep 12, 2021
    Posts:
    1
    Same fault occurring on my System. Windows 10 Prox64. 21H1.
     
  3. UnityJuju

    UnityJuju

    Unity Technologies

    Joined:
    Jun 15, 2021
    Posts:
    149
    Hey there!
    Could you please log it as a bug using the Bug Reporter within the Hub?
    To do it, go to Account Settings > Troubleshooting > Report a bug

    hubbugreportv3.PNG

    Thank you!
     
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