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Question Problem logging in with my developer account

Discussion in 'Unity Gaming Services General Discussion' started by lkermel, Aug 2, 2021.

  1. lkermel

    lkermel

    Joined:
    Aug 2, 2021
    Posts:
    2
    Hi,

    I'm currently traveling and when I tried to log-in this morning to check the Unity Ad dashboard page for my game, I was suddenly asked to supply a code sent to my phone (which I currently don't have). I'm concerned that my developer account was maybe hacked as I've never activated the 2 forms of authentication for my account, and I therefore don't have any recovery codes. I also logged-in two days ago without any problems.

    I just created this temporary account so I could reach out for help on the forum - could someone help me resolve the situation? I really want to make sure my developer account hasn't been hacked, I'd be delighted to supply all my dev account information to a Unity staff in a private conversation to solve the issue.

    Thanks you for your help :)
     
    lkermel, Aug 2, 2021
    #1

  2. joonarahko

    joonarahko

    Unity Technologies

    Joined:
    Jul 9, 2018
    Posts:
    71
    joonarahko, Aug 2, 2021
    #2

  3. lkermel

    lkermel

    Joined:
    Aug 2, 2021
    Posts:
    2
    Thank you so much for your quick reply! Yesterday, I also sent an email to the Unity support team and it looks like my action created a ticket. I will file another ticket using your link if I don't receive an answer. Thank you again for your help :)
     
    Last edited: Aug 3, 2021
    lkermel, Aug 3, 2021
    #3

  4. joonarahko

    joonarahko

    Unity Technologies

    Joined:
    Jul 9, 2018
    Posts:
    71
    No problem at all, hopefully this will get sorted out promptly for you! :)
     
    joonarahko, Aug 3, 2021
    #4