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Question Pro license active but not working in the editor

Discussion in 'Unity Hub' started by monark, Aug 12, 2020.

  1. monark

    monark

    Joined:
    May 2, 2008
    Posts:
    1,598
    I recently moved a license from one Windows machine to a new one. All seemed to be fine but now I'm using it at home and although I can see it's active in the Hub when I open Unity the Pro skin isn't available and under My account it has the option to "Upgrade to Pro".
    If I click on "Manage license" Unity just closes instantly.

    Anyone had anything like this, got any ideas? Is it unhappy that I'm working over a network VPN, surely not?

    I've put in a service ticket but they say it might take up to 10 days to get back to me due to high volumes!
     
  2. monark

    monark

    Joined:
    May 2, 2008
    Posts:
    1,598
    Ok, so in fact Client services got back super fast!
    After a bit of to and fro this seems to have worked:

    Run the hub as administrator (my normal login doesn't have admin rights) then reactivate the license.
     
  3. laultman

    laultman

    Joined:
    Jul 12, 2020
    Posts:
    17
    After Windows 10 update to 2004 Unity License Manager seems to be broken. The process is hung. Unity loads but fails to accept my license.