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Bug PLZ HELP — Cannot Sign-In To My Account

Discussion in 'Unity Hub' started by gloloph, Mar 29, 2024.

  1. gloloph

    gloloph

    Joined:
    Jan 11, 2024
    Posts:
    1
    Hello Unity Forum,

    I am posting here because I've been having difficulties signing in to my account for the past few days, and I don't know what else to do. I'm able to post here because my account is still signed in on my browser, but I can't access my account at all.

    When I enter my username and password on the sign-in page, I am prompted with a page asking me to enter a code sent to my email (see screenshot attached), but I never receive any email with a code. I've received many other emails from Unity, and I've thoroughly searched my email (including my junk folder), but don't have an email with the codes.
    firefox_5HKxNZ0idi.png

    I tried submitting a ticket (#1811138), but can't see its progress because I cannot sign in. Also, they said it will take 2 months to get back to me. Is this a joke? I can't find any way to get support for my issue...... Does anyone know how to fix this? Does anyone know a phone number to call for support?
    PXmHUt8qcd.png