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Plastic is NOT production ready

Discussion in 'Unity Version Control' started by razvigor, Mar 8, 2022.

  1. razvigor

    razvigor

    Joined:
    Apr 28, 2016
    Posts:
    6
    Treat this as a friendly warning. After spending countless hours over more than a month and back and forth with the Plastic extremely slow support we have decided to give up on it and rip it out as the disease it is. It looks nice, it has good features, but oh my ...it simply breaks. And mind you this is only with 2 people on Centralized. Not gonna go into details, but the client ( tried latest version and 6 prior ones ) and the Cloud simply corrupt your data. It has been nothing, but a grand waste of time.
    It is an immature, unreliable product, as of today.


    Best Regards
     
    razvigor, Mar 8, 2022
    #1

  2. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    863
    Hi, have you reached support@plasticscm.com or Unity support? In Plastic SCM support, we always answer the tickets in no more than a few hours. I'm not aware of any issue corrupting cloud data. Could you let me know the ticket id or otherwise, could you reach us to support@plasticscm.com to understand the issue details?
     
    carlosalba1985, Mar 8, 2022
    #2

  3. razvigor

    razvigor

    Joined:
    Apr 28, 2016
    Posts:
    6
    Hi,

    yes, the ticket is #30544
    But like I said, I don't think we have any more will for Plastic. I am still willing to go on a call, not sure about my colleague, as this has just been sinking our time.

    Best Regards
     
    razvigor, Mar 8, 2022
    #3
    Karsten likes this.

  4. carlosalba1985

    carlosalba1985

    Unity Technologies

    Joined:
    Jul 19, 2021
    Posts:
    863
    Hi,

    I can see that at the time you opened this thread, my coworker was getting connected with Glen via Zoom and all the ticket interactions were responded in a few hours maximum.

    I'm sorry you are facing this data corruption issue. We don't currently have any known issue that could corrupt the repo but we will give it a high priority to understand and debug what's the problem and we will follow up later today in the ticket.

    Sorry for the inconvenience,
    Carlos.
     
    carlosalba1985, Mar 9, 2022
    #4