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Question Payout Revenue Delay ?

Discussion in 'Unity Ads & User Acquisition' started by TraianDraghici, Jul 28, 2022.

  1. TraianDraghici

    TraianDraghici

    Joined:
    Jan 4, 2020
    Posts:
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    Hello Unity Developers,
    have you experienced delays in payout revenue or it is just me?
    Today (28 July) I need to get the revenue.
    Until today I had absolutely no problems with the payouts, in the morning I wake up and money is in PayPal account
    Today, at the time I'm writing this is evening in my country and I still have not received anything.
    Transaction History: In progress..
    I have opened ticket but no answer yet #1321132
    Have they made any changes to the automated payout system or something happened to my account ?
     
  2. Jmonroe

    Jmonroe

    Joined:
    Jul 7, 2012
    Posts:
    118
    Delay here also... I usually would have received a deposit last night. Last time I had a small delay of a few days was years ago. I'll give it a couple days before contacting Unity.
    Also in the transaction history I see an 'adjustment' and 'adjustment correction' so it looks like some new processes happening.
     
  3. steveygold

    steveygold

    Joined:
    Jun 24, 2022
    Posts:
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    Same thing here, wondering what's going on? Hope we'll be hearing from someone from the Unity Ads team
     
  4. manubamon

    manubamon

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    May 29, 2019
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    Same here :/ if You get a reply from Unity, please let us know.
     
  5. manubamon

    manubamon

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    May 29, 2019
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    I just realized I didn't received the "payment aproved" mail they ussualy send each month. What about You?

    [Edit]
    Just after writing this, I got the confirmation mail lol, I supose we just have to wait now...
     
  6. steveygold

    steveygold

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    That's true, didn't get it either. The usual "Payout Request received" mail. Looks like there's an issue with their systems.
    Unity, seriously, this isn't funny. From the unaccounted for and unjustified "Adjustments" (which led to deductions in earnings across ALL Organizations) and now, this...not the best service to say the least. The NET 60 payment cycle is already a hurdle in itself, please don't make things worse for us....we also have plans.
     
  7. TraianDraghici

    TraianDraghici

    Joined:
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    I got the "Payout Request Approved" mail.
    Now I wait for the funds to reach my account.
    Yeah, and I also got the adjustment correction ( -28$) in my case.
    I think that something is changing after Unity merge with ironsource. Let's hope it is not so catastrophic..
     
  8. steveygold

    steveygold

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    Roger!!! Got it too, looks like things may be back on track
     
  9. TraianDraghici

    TraianDraghici

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    Ok so I got the revenue in my PayPal account as well.
    Be patient guys. Have a nice day!
     
    Jmonroe likes this.
  10. Victor-N

    Victor-N

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    Jul 11, 2018
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    Did any of you guys received the february payout?
    It was scheduled for day 23 and nothing until now...
     
    TraianDraghici likes this.
  11. TraianDraghici

    TraianDraghici

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    Same for me, still waiting....delayed again...
     
    xoxogaurav and Victor-N like this.
  12. Speedmancer

    Speedmancer

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    Nov 22, 2016
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    same
     
    xoxogaurav likes this.
  13. Speedmancer

    Speedmancer

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    Nov 22, 2016
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    I haven't even received the unity ads payout request approved mail.
     
  14. TraianDraghici

    TraianDraghici

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    Looks like is a problem with their system
     
  15. Jmonroe

    Jmonroe

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    Still waiting here also. Dashboard says payment has been processed since yesterday, but no email or $.
     
    Speedmancer likes this.
  16. TraianDraghici

    TraianDraghici

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    I hope we will receive it tomorrow
     
    Speedmancer likes this.
  17. Sejuk-Agustus

    Sejuk-Agustus

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    23 February 2023 Ads Payment NOT received until now :mad: :(
     
  18. Speedmancer

    Speedmancer

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    same
     
  19. TraianDraghici

    TraianDraghici

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    I had this problem on July 28 last year and I received the payment on 29.
    Now it is taking longer...
     
  20. AbrilApps

    AbrilApps

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    Here I also had this payment delay, we just have to wait and I hope it's not too long :(
     
    TraianDraghici likes this.
  21. In2Play

    In2Play

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    Did anyone got payment (paypal)?
     
    Victor-N likes this.
  22. Ferovando1

    Ferovando1

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    I have not received the payment being already February 24
     
    Last edited: Feb 25, 2023
  23. Victor-N

    Victor-N

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    No payment here, + 1 day of delay...
     
    In2Play likes this.
  24. Victor-N

    Victor-N

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    Not even the "payment request approved" e-mail arrived here =/
     
  25. TraianDraghici

    TraianDraghici

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    Last edited: Feb 25, 2023
  26. Nuckat

    Nuckat

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    con el mismo problema hoy 24 de febrero
     
  27. ahoyadox

    ahoyadox

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    I have the same problem, in the transaction history area it shows as "in progress", but what I see is a general delay, because there are already many of us here with the same problem
     
  28. guinhx

    guinhx

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    Same problem here, still nothing... Jul. 2022 until today this problem has occurred, this is a shame for a company of this size, not to mention the tickets that they do not respond, even on simple matters. I have tickets that have been open for 2 months and have been assigned to one of their employees and still no response.
     
  29. Sejuk-Agustus

    Sejuk-Agustus

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    Anyone solved this problem?
    Day + 3, no email, no payment
     
    Speedmancer likes this.
  30. TraianDraghici

    TraianDraghici

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    Same, no email, no money
     
    Speedmancer likes this.
  31. nokib140

    nokib140

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    23 February payment due date. 26 February gone. anyone get update about this?
     
  32. TraianDraghici

    TraianDraghici

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    "Your payout for this month is under process. This will be released by the end of the month."
    That's what I received from Unity Support.
     
    Victor-N likes this.
  33. Leking006

    Leking006

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    Same here, been 3 days since the scheduled payout date.
     
  34. OtanAussiMaster

    OtanAussiMaster

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    So you talking with real person unity team, and that their answer?
    Hmm...
     
  35. Victor-N

    Victor-N

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    Trying to be positive about it, we all should get the payment at day 27 or 28 then.
    I'm not expecting the payment on the weekend because they never paid on the weekend for me.
     
  36. xoxogaurav

    xoxogaurav

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    same
     
  37. Hung183

    Hung183

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    same, Hope they solve it soon.
     
    xoxogaurav likes this.
  38. Leking006

    Leking006

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    almost 5 days delayed already
     
    Ferovando1 and xoxogaurav like this.
  39. guinhx

    guinhx

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    Did anyone receive? Since the 23rd no payment, and it only shows in progress, I'm tired of progress, when will they pay us?
     
    Leking006, Ferovando1 and xoxogaurav like this.
  40. Ferovando1

    Ferovando1

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    The payment has not yet fallen but this was a response to a ticket that I opened with support regarding late payments. From what I understood from today to tomorrow they should be making the corresponding payments
     

    Attached Files:

  41. In2Play

    In2Play

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    "due to the new sanctions"

    What sanctions?
     
  42. xoxogaurav

    xoxogaurav

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    does anybody receive payment yet?
     
  43. TraianDraghici

    TraianDraghici

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  44. nemeth-regime

    nemeth-regime

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    Bidens sanctions on Russia I presume.
     
  45. OtanAussiMaster

    OtanAussiMaster

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    Unity has breaking they own rules.
    I think they will never pay anymore. All next ads will handled by Ironsource (LevelPlay)
     
  46. AbrilApps

    AbrilApps

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    Aug 18, 2021
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    It is the end of the month and I have not received anything so far, only the support email saying that at the end of the month they would process the payment and that there was a delay due to some sanctions..

    I'm still waiting for the payment or at least the approved payment confirmation email
     
  47. FlawFreeGames

    FlawFreeGames

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    Aug 26, 2017
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    Same here: no e-mail and no money. It said on the dashboard that it would be paid 23th of february. Unity support said that it must be a problem with my local bank. But I receive via paypal! So I answered that I use paypal and now I am waiting. Really annoying this situation. Sorry for my bad english.
     
  48. TraianDraghici

    TraianDraghici

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    I got the payment request approved email
     
  49. Ferovando1

    Ferovando1

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    I just received the approved payment mail in my email.
     
  50. OtanAussiMaster

    OtanAussiMaster

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    Update:
    Me & friend got the money (paypal)