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Question Payout 2024 Delay?

Discussion in 'Unity Ads & User Acquisition' started by AbrilApps, Jan 26, 2024.

  1. AbrilApps

    AbrilApps

    Joined:
    Aug 18, 2021
    Posts:
    18
    Hello, most of us know that the platform was updated to the Tipalti system when it comes to payments.

    As of today, January 26, there is no announcement or information about when the automatic payment will be and I think it is a concern for many users, including me.

    Is there any staff in charge of telling us when the automatic payment will be? Since it does not appear anywhere on what date they will pay us. Thank you.
     
  2. FlawFreeGames

    FlawFreeGames

    Joined:
    Aug 26, 2017
    Posts:
    5
    Same here. Waiting for an answer.
     
  3. YuHj2023

    YuHj2023

    Joined:
    Mar 23, 2018
    Posts:
    1
    This is also the same issue here. Will payment still proceed normally?
     
  4. socialtrens

    socialtrens

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    Oct 23, 2017
    Posts:
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    I had high hopes for improvements after transitioning to Tipalti, but it seems we're experiencing more delays instead. Could it be that they forgot to re-enable automated payments after the maintenance?
     
  5. AbrilApps

    AbrilApps

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    Hi, I am responding as an update to this post and I hope it takes away your concern.

    In the Configuration -> Finance section and in the "Invoice" tab, the billing with due date and the amount of my payment has appeared. You can see if it appears for you as well and this would be resolved.
     
    TraianDraghici and socialtrens like this.
  6. Jmonroe

    Jmonroe

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    Jul 7, 2012
    Posts:
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    Thanks AbrilApps. I see the invoice also.
     
    TraianDraghici likes this.
  7. socialtrens

    socialtrens

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    Oct 23, 2017
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    Confirmed, it appears for me too. Thanks!
     
    TraianDraghici likes this.
  8. Leking006

    Leking006

    Joined:
    Sep 11, 2016
    Posts:
    35
    My payout status is mark as submitted, but still didn't received it in my Paypal? How about you guys?
     
  9. AbrilApps

    AbrilApps

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    Aug 18, 2021
    Posts:
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    Hi, my status is the same in finance "Sent" and in the same way through PayPal, I even received an email from Unity that my payment has been sent..


    However, I still do not have the payment in my PayPal.

    Let's hope it arrives tomorrow or on the expiration date you indicate.
     
  10. Leking006

    Leking006

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    Sep 11, 2016
    Posts:
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    ..
    Same, I also received an email, but still dont have it on my Paypal.
     
  11. Leking006

    Leking006

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    Sep 11, 2016
    Posts:
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    Anybody who already received their payout?
     
  12. Jmonroe

    Jmonroe

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    Jul 7, 2012
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    Yes, just received payout this AM. Got email yesterday. I'm US based and payment went direct to bank.
     
  13. AbrilApps

    AbrilApps

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    Aug 18, 2021
    Posts:
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    For PayPal I have not yet received payment as of today, January 30.

    Has anyone received payment through PayPal?
     
  14. Leking006

    Leking006

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    Sep 11, 2016
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    Thanks for the update. What is the status of you payout in the invoice after receiving it?
     
  15. Jmonroe

    Jmonroe

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    Jul 7, 2012
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    The status of the invoice in finance section of dashboard says "Paid'. Also after receiving payout Unity sent a 2nd follow up email titled "Tipalti payment processed successfully".
     
  16. Leking006

    Leking006

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    Sep 11, 2016
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    Thank you
     
  17. Leking006

    Leking006

    Joined:
    Sep 11, 2016
    Posts:
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    Today (Jan 31) is the due date of my payout that supposed on Paypal, but still didn't received it. Anyone received it on their Paypal?

    Also why the Total Unpaid Balance on my Dashboard was reverted back to the total including the submitted payout for this month? Does that mean that the payout to Paypal is not succesful?
     
  18. AiDev123

    AiDev123

    Joined:
    Sep 7, 2016
    Posts:
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    same exact thing happened to me. Unity is handling this terribly right now, there's a severe lack of information on everything
     
  19. AbrilApps

    AbrilApps

    Joined:
    Aug 18, 2021
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    The same thing happened to me, the total was reversed.

    There is no notice, no email, or anything regarding our payment, which according to the due date is today, January 31.

    I only have a first email letting me know that they will pay me along with the PDF to download of our payment for the month. I have no more.
     
  20. arthar1706

    arthar1706

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    May 24, 2021
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    until today, i havent received my payment, i think paypal is better than tipalti
     
  21. Leking006

    Leking006

    Joined:
    Sep 11, 2016
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    The total unpaid balance was updated again but this time the payout for this month was deducted already. But I still didn't received it in my Paypal. Jan 31 due date will be past due in hours.
     
  22. TraianDraghici

    TraianDraghici

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    Jan 4, 2020
    Posts:
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    I received it now.
     
  23. Bullet89

    Bullet89

    Joined:
    Mar 12, 2015
    Posts:
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    Paypal?
     
  24. TraianDraghici

    TraianDraghici

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    Jan 4, 2020
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    Yes
     
    Bullet89 likes this.
  25. Bullet89

    Bullet89

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    Mar 12, 2015
    Posts:
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    Has the payment status changed?
     
  26. Leking006

    Leking006

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    Sep 11, 2016
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    I received it just now in my Paypal. Status was changed to Paid in the Dashboard
     
    Bullet89 likes this.
  27. evilman03

    evilman03

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    Dec 2, 2022
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    did anyone else receive the payment please in paypal? my status is in process
     
  28. AbrilApps

    AbrilApps

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    A few hours ago I received the payment through PayPal and it already shows "Sent" In process, I did not receive any other email so I suppose that for Paypal users it is later but before the expiration date.

    Don't worry, you will surely receive it today.
     
  29. makaqo

    makaqo

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    Sep 16, 2015
    Posts:
    22
    I have not received my paypal payment, I think we got off to a bad start in 2024.

    my payout history is still as sent, this will affect my tax return.

    Tipalti :(
     
  30. evilman03

    evilman03

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    Dec 2, 2022
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    thanks bro,
    but I still didn't receiving any email or payment in my paypal and my status its still in progress
     
  31. evilman03

    evilman03

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    Dec 2, 2022
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    I hope receive it today
     
  32. Bullet89

    Bullet89

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    Mar 12, 2015
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    What is your payment status in the invoice tab "Partially paid"?
     
  33. makaqo

    makaqo

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    Sep 16, 2015
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    they already paid, it arrived to my paypal account right now, the old payment method was more efficient anyway.
     
  34. evilman03

    evilman03

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    Dec 2, 2022
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    I have "in process"
     

    Attached Files:

  35. Bullet89

    Bullet89

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    Mar 12, 2015
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    I have it like this
     

    Attached Files:

  36. evilman03

    evilman03

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    Dec 2, 2022
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    and there's no documentation that talk about this statuses
     
    Bullet89 and Jmonroe like this.
  37. arthar1706

    arthar1706

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    May 24, 2021
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    my status is rejected, the reason : invalid bank information, but i use the same bank account on paypal WD, but paypal is ok
     
  38. socialtrens

    socialtrens

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    Oct 23, 2017
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    Finally, after a long wait, I received the payment in my bank today. I used the eCheck/Local Bank Transfer method.
     
  39. nesamani

    nesamani

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    Nov 16, 2018
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    Mine is still pending. is there any estimation. any one else recived it?
     
  40. evilman03

    evilman03

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    mine is still in process
     
  41. Spintogame

    Spintogame

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    Sep 15, 2023
    Posts:
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    My payment has been rejected. What should we do ?
     
  42. nesamani

    nesamani

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    Nov 16, 2018
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    Thats really bad..
     
  43. nesamani

    nesamani

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    Nov 16, 2018
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    Try contacting support via ticket. but i dont think they will reply anytime soon
     
  44. evilman03

    evilman03

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    Dec 2, 2022
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    what is your status before they reject your payment?
     
  45. ytoocompany

    ytoocompany

    Joined:
    Jul 17, 2022
    Posts:
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    I dont have any payment on finance page but money gone from Unpaid Balance. With this i wasted few days on 25-26 Jan with Tipalti support to make my payout profile eligible (Wire Transfer).
     
    Last edited: Feb 1, 2024
  46. nesamani

    nesamani

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    Nov 16, 2018
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    did you got paid?
     
  47. ytoocompany

    ytoocompany

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    Jul 17, 2022
    Posts:
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    No
     
  48. Spintogame

    Spintogame

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    Sep 15, 2023
    Posts:
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    At that time everything was fine, first it was processed, then payment was made and yesterday itself I was going to go to the bank and got rejected and asked to return.
     
  49. Spintogame

    Spintogame

    Joined:
    Sep 15, 2023
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    When a payout is rejected, how many days does it take to get paid again?
     
  50. nesamani

    nesamani

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    Nov 16, 2018
    Posts:
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    i wonder what causing them so much delay. i contacted Tipalti support and they said they requested status of the payment and they didn't receive any reply from them yet . also there is no response in ticket i created