Search Unity

Bug Payment Not Received

Discussion in 'Unity Ads & User Acquisition' started by Free-Apps-Inc, Nov 12, 2022.

  1. Free-Apps-Inc

    Free-Apps-Inc

    Joined:
    Feb 20, 2021
    Posts:
    3
    Hello,

    Usually, I receive my payment at the start of the month,

    I received the "Payout Request Approved" email on 27 October, the money is deducted on the unity finance page but I have not received the money in my bank account.

    This has never happened before, this is the first time and I am stressed because of this. This is my only source of income and I don't know what to do.

    I send a ticket to unity support and they said I will receive the money on Friday but I have not. I message again but no reply.

    This is my ticket id: #1391244
     
    Free-Apps-Inc, Nov 12, 2022
    #1

  2. Unity-Boon

    Unity-Boon

    Unity Technologies

    Joined:
    Jan 18, 2017
    Posts:
    135
    The Unity finance team has updated the proof of payment in the ticket. Please check with your bank again and let the finance team know if you haven't received the payment. Thanks.
     
    Unity-Boon, Nov 15, 2022
    #2

  3. unity_8GOKnlWQhEgNLA

    unity_8GOKnlWQhEgNLA

    Joined:
    Apr 18, 2020
    Posts:
    3
    same issue I'm facing. they even don't reply on tickets.
    they have priorities like, low, med, high & urgent. I've opened ticket with priority urgent. and even after more than a day, there's no update.
    ticket #1443686
     
    unity_8GOKnlWQhEgNLA, Dec 31, 2022
    #3