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Payment glitch - asset store order history shows two purchases, one completed, one pending?

Discussion in 'Assets and Asset Store' started by eses, May 31, 2023.

  1. eses

    eses

    Joined:
    Feb 26, 2013
    Posts:
    2,637
    Hi.

    I'm having some issues with Asset Store purchase. I paid the single asset I was going to purchase with Paypal, there was some sort of glitch when I tried to login to Paypal.

    I tried to login into Paypal during payment process, and it didn't simply go through somehow, so I had to start the purchase process of asset again, and this time Paypal login went OK.

    But now my purchase history shows two payments - one completed, one pending payment...

    Of course, I don't want to pay two times for single asset I bought.

    I also already sent pretty much the same question using link 'Customer Service' from Asset Store's web page footer.

    Is there some other way to contact asset store, or should I simply wait...

    Thanks!
     
  2. rupeshsappata1037

    rupeshsappata1037

    Joined:
    Jun 30, 2019
    Posts:
    4
    I am also facing same issue, i baught 2 assets, and both are showing pending,

    is your issue resolved, if yes then please tell me what should i do next