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Get paid on mobile. As a mobile developer, get started with In-App Purchases and Ads on our new solution page! Check it out here.

Payment Delays Problem

Discussion in 'Unity Ads' started by sysads, Jan 17, 2017.

  1. sysads

    sysads

    Joined:
    Mar 23, 2015
    Posts:
    8
    Please can anyone tell me if there are issues with payment delays? I sent my invoice since 8th of Dec 2016 and yet to get payment.

    How is the 30 days calculated (with Weekends or without weekends)?

    Thanks
     
  2. Ben-Stoneman

    Ben-Stoneman

    Services Support Unity Technologies

    Joined:
    Jan 19, 2012
    Posts:
    52
    Hi Sysads,

    I'm sorry to hear that you are having this issue.

    Could you please send a email to the Services support team via unityads-support@unity3d.com.

    The team can then check to see what is causing the delay.
     
  3. sysads

    sysads

    Joined:
    Mar 23, 2015
    Posts:
    8
    Thanks. I have emailed support.
     
  4. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    76
    Hi Ben,
    I am also facing this delay in payment issue and I have also raised a service request and my token no. is 128699.
    Please look into this matter.This is really very frustrating.
     
  5. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    13
    @Ben-Stoneman

    Hi Ben,

    my support ticket (#129804) is assigned to you.
    Please have a look on it.

    Thanks
     
  6. saeed924178

    saeed924178

    Joined:
    Jan 10, 2017
    Posts:
    2
    --------------------------------------------------------------
    I am having this issue too. 10 days delay. This is really frustrating when you are relying on unity payments.
     
  7. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    13
    More than 60 days of delay here. Unbelievable but true :)
     
    Last edited: Sep 9, 2017
    AbhishekRaj likes this.
  8. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    76
    Oh Man! 60 days. Looks like Unity needs to automate it's payment process. I wonder what is stopping Unity from automating the payment process. Afterall, Unity is such a renowned tech company. Such delays should not happen.
     
  9. saeed924178

    saeed924178

    Joined:
    Jan 10, 2017
    Posts:
    2
    This is not the way of the big companies. Admob pays a little less but on time with no headache of invoices and delays. I am going back to admob.:(
     
    AbhishekRaj likes this.
  10. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    13
    I have finally received the payment.

    Thanks
     
    AbhishekRaj likes this.
  11. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    76
    I am facing this huge delay again. The support is not answering my queries. Please help me. My due date has already passed and I have not received my payment.
     
  12. turi5games

    turi5games

    Joined:
    Apr 20, 2017
    Posts:
    3
    We are not getting paid since more than 02 months, our ticket no. is. 429488, please help as we already sent e-mail Unity support but they are not resolving the issue. thanks.
     
  13. turi5games

    turi5games

    Joined:
    Apr 20, 2017
    Posts:
    3
    @Ben
    @Ben-Stoneman
    We are not getting paid since more than 02 months, our ticket no. is. 429488, please help as we already sent e-mail to Unity support but they are not resolving the issue. thanks.
     
  14. musakara

    musakara

    Joined:
    Nov 24, 2014
    Posts:
    10
    They're always paying late.