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Payment Delays Problem

Discussion in 'Unity Ads' started by sysads, Jan 17, 2017.

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  1. sysads

    sysads

    Joined:
    Mar 23, 2015
    Posts:
    15
    Please can anyone tell me if there are issues with payment delays? I sent my invoice since 8th of Dec 2016 and yet to get payment.

    How is the 30 days calculated (with Weekends or without weekends)?

    Thanks
     
  2. Ben-Stoneman

    Ben-Stoneman

    Services Support

    Joined:
    Jan 19, 2012
    Posts:
    52
    Hi Sysads,

    I'm sorry to hear that you are having this issue.

    Could you please send a email to the Services support team via unityads-support@unity3d.com.

    The team can then check to see what is causing the delay.
     
  3. sysads

    sysads

    Joined:
    Mar 23, 2015
    Posts:
    15
    Thanks. I have emailed support.
     
  4. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    143
    Hi Ben,
    I am also facing this delay in payment issue and I have also raised a service request and my token no. is 128699.
    Please look into this matter.This is really very frustrating.
     
  5. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
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    @Ben-Stoneman

    Hi Ben,

    my support ticket (#129804) is assigned to you.
    Please have a look on it.

    Thanks
     
  6. saeed924178

    saeed924178

    Joined:
    Jan 10, 2017
    Posts:
    2
    --------------------------------------------------------------
    I am having this issue too. 10 days delay. This is really frustrating when you are relying on unity payments.
     
  7. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    17
    More than 60 days of delay here. Unbelievable but true :)
     
    Last edited: Sep 9, 2017
    AbhishekRaj likes this.
  8. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    143
    Oh Man! 60 days. Looks like Unity needs to automate it's payment process. I wonder what is stopping Unity from automating the payment process. Afterall, Unity is such a renowned tech company. Such delays should not happen.
     
  9. saeed924178

    saeed924178

    Joined:
    Jan 10, 2017
    Posts:
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    This is not the way of the big companies. Admob pays a little less but on time with no headache of invoices and delays. I am going back to admob.:(
     
    AbhishekRaj likes this.
  10. thelittlegamefactory

    thelittlegamefactory

    Joined:
    Jan 27, 2015
    Posts:
    17
    I have finally received the payment.

    Thanks
     
    AbhishekRaj likes this.
  11. AbhishekRaj

    AbhishekRaj

    Joined:
    Dec 1, 2016
    Posts:
    143
    I am facing this huge delay again. The support is not answering my queries. Please help me. My due date has already passed and I have not received my payment.
     
  12. turi5games

    turi5games

    Joined:
    Apr 20, 2017
    Posts:
    3
    We are not getting paid since more than 02 months, our ticket no. is. 429488, please help as we already sent e-mail Unity support but they are not resolving the issue. thanks.
     
  13. turi5games

    turi5games

    Joined:
    Apr 20, 2017
    Posts:
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    @Ben
    @Ben-Stoneman
    We are not getting paid since more than 02 months, our ticket no. is. 429488, please help as we already sent e-mail to Unity support but they are not resolving the issue. thanks.
     
  14. musakara

    musakara

    Joined:
    Nov 24, 2014
    Posts:
    14
    They're always paying late.
     
  15. WildSnakeAndy

    WildSnakeAndy

    Joined:
    May 6, 2017
    Posts:
    1
    Hi!
    Our first payment is delayed for a month. Good amount of money waits to be transferred. Support (#435415, #437520) started to answer something about some holidays (a month long?) and stoped later to answer at all. We need the money to pay the ads for our games, we loose the finance interest. But looks like no one cares.

    I wonder if someone can give me any contacts of higher managers to discuss the situation. I can't believe such good company as Unity can be so unnecessary with finances.
     
  16. fortunacus

    fortunacus

    Joined:
    Sep 25, 2013
    Posts:
    28
    im too, my support ticket is #456881
    So many delay nowaday
     
  17. ash79

    ash79

    Joined:
    Aug 22, 2014
    Posts:
    1
    I too have got a delayed payment issue. Never had a problem before, but now its over a week from the due payment, and my email has been unanswered... Very frustrating when the money is important to your livelihood.
     
  18. Phan-Ba-Nhut

    Phan-Ba-Nhut

    Joined:
    May 6, 2014
    Posts:
    64
    Hi,
    Are you paid now?
     
  19. MohammadAlizadeh

    MohammadAlizadeh

    Joined:
    Apr 16, 2015
    Posts:
    13
    it's 2019 and still the same
    - your first payment takes 60 days
    - then every other payments have 5-15 days delay
    - they also hold your last invoice and pay it on the next month
    60 + (5/15) - 30 = 69 Good job Unity

    i think this happens on wire transfer and not paypal users
     
  20. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,129
    Unity processes payments at the end of each month on a net 60 cadence, which means that your outstanding balance is paid in full and received within 60 days of each payment period, so long as your earnings met or exceeded the minimum payout amount.

    This thread was started before Unity Ads had automated payouts, so if you have any issues with payouts, it might be better to start a new thread, or ideally, open a support ticket (unityads-support@unity3d.com).

    For general information about our Payouts, please see our documentation:
    https://unityads.unity3d.com/help/resources/revenue-and-payment#payment
     
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