Search Unity

Search

Package Manager forever "Loading packages ..."

Discussion in 'Package Manager' started by Scotchee, Jan 30, 2019.

Page 1 of 3

Scotchee

Joined:

Jan 23, 2018

Posts:

2

I've tried to search for anyone having this same problem but I have been unable to find it. When I open the package manager window It only shows a small list of packages and forever displays a message "Loading packages ..." It never completes this task no matter how long I wait. No error messages are ever displayed.

This is the appearance of the window:

I have noticed this on 2018.3.3f1, 2018.3.1f1, and 2019.1.0a13. I am running on a MacPro

Scotchee, Jan 30, 2019

#1

_eternal, P_Jong, Efril and 2 others like this.
segant

Joined:

May 3, 2017

Posts:

196

Same here

segant, Jan 31, 2019

#2

P_Jong likes this.
idallas

Joined:

Jan 30, 2018

Posts:

4

I have the same problem on 2018.3.1f1, 2018.3.3f1, 2019.1.0b1 on both Windows or Mac.

The older version of package manager in 2018.2.20f1 works fine.

idallas, Jan 31, 2019

#3
NOP_W

Joined:

Jul 25, 2018

Posts:

5

Same problem, but you can edit it in "packages/mainfest.json", and get packages name and versions here.

NOP_W, Feb 1, 2019

#4

JiongXia and idallas like this.
pedro_unity

Joined:

Jan 16, 2017

Posts:

172

Hi all,

This is obviously not the way it is supposed to work and we have not seen anything alike in our testing. I will be digging a bit more into this issue and would appreciate if you can add any more information that comes to mind. Has anything else changed in your setups or is the update of Unity the only thing? Are you mainly on Windows/Mac?

Cheers,
Pedro
Unity STE

pedro_unity, Feb 3, 2019

#5
segant

Joined:

May 3, 2017

Posts:

196

pedro_unity said: ↑

Hi all,

This is obviously not the way it is supposed to work and we have not seen anything alike in our testing. I will be digging a bit more into this issue and would appreciate if you can add any more information that comes to mind. Has anything else changed in your setups or is the update of Unity the only thing? Are you mainly on Windows/Mac?

Cheers,
Pedro
Unity STE
Click to expand...

I am on Windows. It's fixed. Everything is in order now.

segant, Feb 3, 2019

#6
Scotchee

Joined:

Jan 23, 2018

Posts:

2

pedro_unity said: ↑

This is obviously not the way it is supposed to work and we have not seen anything alike in our testing. I will be digging a bit more into this issue and would appreciate if you can add any more information that comes to mind. Has anything else changed in your setups or is the update of Unity the only thing? Are you mainly on Windows/Mac?
Unity STE
Click to expand...

I am on a MacPro - macOS Mojave. Nothing has changed recently with my setup. The package manager has always demonstrated this behavior for me, I've just gotten to the point where I've needed it to work since some things are no longer providing the latest versions on the asset store (post processing, pro builder, ...)

wsq635219231's suggestion of editing the manifest.json file has been very helpful. I have been able to add "com.unity.postprocessing": "2.1.3" and "com.unity.probuilder": "4.0.3" and as soon as I save the manifest.json file and switch back to Unity, it will install them and then they will show up in the list in the package manager. I have also since installed 2018.3.4f1 and still experience the same "Loading packages ..." behavior.

Here is a screenshot that shows Post Processing and ProBuilder in the list:

Scotchee, Feb 4, 2019

#7
NOP_W

Joined:

Jul 25, 2018

Posts:

5

pedro_unity said: ↑

Hi all,

This is obviously not the way it is supposed to work and we have not seen anything alike in our testing. I will be digging a bit more into this issue and would appreciate if you can add any more information that comes to mind. Has anything else changed in your setups or is the update of Unity the only thing? Are you mainly on Windows/Mac?

Cheers,
Pedro
Unity STE
Click to expand...

And it looks like this when setup offline. Seems like it has received packages information but not shown them.

NOP_W, Feb 5, 2019

#8
pedro_unity

Joined:

Jan 16, 2017

Posts:

172

Thank you all for the additional information.

I appreciate your patience on this matter.

Cheers,
Pedro
Unity STE

pedro_unity, Feb 6, 2019

#9
idallas

Joined:

Jan 30, 2018

Posts:

4

I just tested this on an office network, and it's working for me here. I had actually already tried using my cell phone as a hotspot from home and couldn't get it to work that way, so I had assumed it was not anything related to my home network. Now it seems like it is something to do with the network config, but I don't know what it would be.

2018.2.20f1 works fine for me everywhere.

idallas, Feb 6, 2019

#10
atmuc

Joined:

Feb 28, 2011

Posts:

1,166

I have the same problem with 2018.3.7f1 and 2018.3.0f2. What is there any solution for this?

atmuc, Mar 6, 2019

#11
benoitv_unity

Unity Technologies

Joined:

Aug 3, 2017

Posts:

40

Hi @atmuc,

Have you had a look at the network configuration page? https://forum.unity.com/threads/network-configuration.590470

Let me know if that helps.

Regards,
Benoit

benoitv_unity, Mar 6, 2019

#12
atmuc

Joined:

Feb 28, 2011

Posts:

1,166

benoitv_unity said: ↑

Hi @atmuc,

Have you had a look at the network configuration page? https://forum.unity.com/threads/network-configuration.590470

Let me know if that helps.

Regards,
Benoit
Click to expand...

I can access all address at the network configuration page.
I can access Asset Store and update assets.
I do not use a proxy.
Edit: I disabled firewall. it is still loading packages forever and I cannot see all packages

atmuc, Mar 6, 2019

#13
benoitv_unity

Unity Technologies

Joined:

Aug 3, 2017

Posts:

40

@atmuc,

Could you try adding this line inside the "dependencies" section of your "Packages/manifest.json" file?
"com.unity.probuilder": "4.0.3"

After making this change, switching back to Unity will attempt to download and install the package. Whether that works will allow us determine if you are experiencing network issues of if this is a UI glitch.

Thank you,
Benoit

benoitv_unity, Mar 6, 2019

#14
atmuc

Joined:

Feb 28, 2011

Posts:

1,166

@benoitv_unity

I added this, unity noticed this change and started popup "Resolving packages". It waited forever.
I canceled resolving packages. I restarted unity. I saw Probuilder 4.0.3 in the packages list.
I created an empty project. It tries to load packages forever.
I use "all packages" option, not "in project" option
I tested it on my home computer.

At my office computer, I use the same project over Collab. I can see all the packages.

atmuc, Mar 7, 2019

#15
atmuc

Joined:

Feb 28, 2011

Posts:

1,166

I checked the resource manager. UnityPackage manager has a connection to 75.126.118.184:443. it has *.bintray.com SSL certificate.

atmuc, Mar 7, 2019

#16
benoitv_unity

Unity Technologies

Joined:

Aug 3, 2017

Posts:

40

@atmuc,

If it's waiting forever, it's possibly downloading the package (albeit very slowly). If it was unable to reach the package registry, it would probably fail a lot faster. Could you please try downloading this file, the same version of Probuilder, from your web browser, and tell me how that goes? https://download.packages.unity.com/com.unity.probuilder/-/com.unity.probuilder-4.0.3.tgz

Thanks,
Benoit

benoitv_unity, Mar 7, 2019

#17
atmuc

Joined:

Feb 28, 2011

Posts:

1,166

@benoitv_unity

I downloaded it in 2 secs. I have a 25 Mbit fiber connection. I also tried with mobile hotspot.

When I disconnect my connection, I can see other packages. On that case, I get the following error on a few packages.

failed to fetch package size:
Cannot connect to 'download.packages.unity.com:443' (error code: ENOTFOUND).

can this error be related package manager? I guess it is related to Collab.

[CEF] redirecting event: in https://public-cdn.cloud.unity3d.com/editor/production/cloud/hub/assets/unityeditor-cloud-hub.js at line 43
[CEF] connect service not available, reason: [object Object] in https://public-cdn.cloud.unity3d.com/editor/production/cloud/hub/assets/unityeditor-cloud-hub.js at line 27
[CEF] Error retrying unity object initialization in https://public-cdn.cloud.unity3d.com/editor/production/cloud/hub/assets/unityeditor-cloud-hub.js at line 27
[CEF] TypeError: Cannot read property 'permissions' of undefined
at s (https://public-cdn.cloud.unity3d.co...ud/hub/assets/unityeditor-cloud-hub.js:27:946)
at https://public-cdn.cloud.unity3d.co...d/hub/assets/unityeditor-cloud-hub.js:27:1910
at https://public-cdn.cloud.unity3d.co.../hub/assets/unityeditor-cloud-hub.js:27:16863
at https://public-cdn.cloud.unity3d.co.../hub/assets/unityeditor-cloud-hub.js:14:12950
at e (https://public-cdn.cloud.unity3d.co.../hub/assets/unityeditor-cloud-hub.js:12:20731)
at https://public-cdn.cloud.unity3d.co.../hub/assets/unityeditor-cloud-hub.js:12:22152 in https://public-cdn.cloud.unity3d.com/editor/production/cloud/hub/assets/unityeditor-cloud-hub.js at line 13

atmuc, Mar 7, 2019

#18
benoitv_unity

Unity Technologies

Joined:

Aug 3, 2017

Posts:

40

@atmuc,

Thank you for trying this out. The last error reports you posted are to be somewhat expected when you disconnect your internet. As for why you are able to download a package from your browser and not through Package Manager, that I cannot explain. In the previous test you tried downloading ProBuilder and mentioned it was taking forever. How long did you let it run? Would you mind trying again and just leave it running until a failure occurs? This could reveal an error code of some kind and perhaps allow us to get an idea of what is happening.

There is probably a network configuration that your browser has which is not taken into account by Package Manager, perhaps in relation to SSL certificates.

Regards

benoitv_unity, Mar 8, 2019

#19
atmuc

Joined:

Feb 28, 2011

Posts:

1,166

@benoitv_unity

It is strange, it works today. I had restarted Unity several times, I restarted my computer a few times when this error occurred. Yesterday I had a windows update. After I restarted my computer Unity requested activation. Unity request that after some windows updates. I reactivated. I opened Unity, the problem continued. I hibernated my computer, today It was still loading packages. After your last message, I opened second Unity windows with another project. Unity loaded packages. I restarted the first Unity windows, It loaded packages too. I don't know what caused to work. Thanks for your help, If the problem occurs again, I will check your suggestions again.

atmuc, Mar 8, 2019

#20
ideaengine

Joined:

Jul 8, 2014

Posts:

9

I'd like to add a little info to this issue. I am on MacOS 10.14.3, Unity 2018.3.6f1.

My Package Manager sticks at "loading packages..." forever (more than 24 hours) and searching for packages doesn't reveal any non built-in packages.

I manually added "com.unity.probuilder": "4.0.3", to my manifest.json file and relaunched Unity. Unity started to download the new package and hung with a beach ball. I let it sit for 10 minutes, then force-quit Unity.

When I relaunched it recompiled and ProBuilder was active and working.

Loading com.unity.probuilder-4.0.3.tgz from a browser happens without delay.

Later I quit and added "com.unity.progrids": "3.0.1", to the manifest, relaunched and got the following error:

An error occurred while resolving packages:
Project has invalid dependencies:
com.unity.progrids: Package [com.unity.progrids@3.0.1] cannot be found

I don't know if this is related, but I have been needing to manually install the most recent versions of Unity instead of using the Hub. If I use the Hub, the install thermometer gets all the way to the end but the install doesn't complete. I've tried this on several versions of 2018.3 and also on two computers with the same results. It seems like some sort of "download complete" trigger is not happening with the install, and possibly with the package installs too.

Thanks,

ideaengine, Mar 16, 2019

#21
jjxtra

Joined:

Aug 30, 2013

Posts:

1,464

Seeing this again (2019-03-22). Just sits there forever with no timeout or error...

About an hour ago, same Unity editor version (2018.3.9f1) it worked fine.

jjxtra, Mar 22, 2019

#22
gerbill

Joined:

Dec 15, 2016

Posts:

1
Getting this error when trying to install ShaderGraph

Code (CSharp):

Cannot perform upm operation: failed to fetch from registry: https://packages.unity.com/com.unity.shadergraph [NotFound]

UnityEditor.EditorApplication:Internal_CallUpdateFunctions()
gerbill, Mar 22, 2019

#23
jjxtra

Joined:

Aug 30, 2013

Posts:

1,464

... and just like that the package manager window is working. Perhaps this is a server side issue?

jjxtra, Mar 22, 2019

#24
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756

@jjxtra @gerbill

Our backend providers had issues with their services last Friday. The server was up and down for a couple of hours. There were some hiccups this morning too. You can follow their service status updates here:

https://statusgator.com/services/bintray

Regards,

Pascal

okcompute_unity, Mar 25, 2019

#25
MrG

Joined:

Oct 6, 2012

Posts:

368

For 30 minutes this is all I see. Asset store inside Unity is fine, internet is fine.
Unity 2018.3.11

MrG, Mar 30, 2019

#26
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756

@MrG, Strange. The service status does not show any downtime recently. Does the problem persist?

Pascal

okcompute_unity, Apr 1, 2019

#27
hunter_gam_ovr

Joined:

Nov 4, 2018

Posts:

1

I am getting the same bug here... Although I've managed to download the "2d.psdimporter" before few hours.
Now I am getting the "Loading packages" forever message again.

hunter_gam_ovr, Apr 1, 2019

#28
MrG

Joined:

Oct 6, 2012

Posts:

368

okcompute_unity said: ↑

@MrG, Strange. The service status does not show any downtime recently. Does the problem persist?

Pascal
Click to expand...

It's not consistent. Sometimes I can open other projects and it's fine, then reopen the one that was struggling and it suddenly works, then other projects will hang. No real pattern I can figure out. If it logged its activity someplace..........

MrG, Apr 4, 2019

#29
idallas

Joined:

Jan 30, 2018

Posts:

4

The package manager is fully working for me today, even in older versions such as 2018.3.3f1, on both Mac and Win. I hadn't tried for several days so I don't know when it started working.

idallas, Apr 4, 2019

#30
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756
@MrG, we are trying to add more logs. This is something we are not good at. You can try to start Unity with this command line parameter
-enablePackageManagerTraces
. It should be more verbose. And then take a look at the
upm.log
file. But like I said, we are not good at logging stuff ... slowly improving the situation over time...

Regards,

Pascal
okcompute_unity, Apr 5, 2019

#31
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756

@hunter_gam_ovr , @MrG, @idallas What part of the world are you located (if you can share this info!)?

okcompute_unity, Apr 5, 2019

#32
MrG

Joined:

Oct 6, 2012

Posts:

368

okcompute_unity said: ↑

@hunter_gam_ovr , @MrG, @idallas What part of the world are you located (if you can share this info!)?
Click to expand...

USA

MrG, Apr 8, 2019

#33
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756

@ MrG Stange. USA is not on our list of countries with connectivity issues. One of the countries we used to have a lot of issues is China. This should be greatly improved since last week.

okcompute_unity, Apr 8, 2019

#34
idallas

Joined:

Jan 30, 2018

Posts:

4

I'm USA also. Package Manager has continued to work properly for the past week. It's possible it was something on my end that changed to fix end, but it's nothing I changed intentionally.

idallas, Apr 12, 2019

#35

okcompute_unity likes this.
Werjwelil

Joined:

Nov 5, 2018

Posts:

2

I'm in China now, and I found that the package Manager is also not so reliable.
However, the package manager could update the list of packages successfully after I reopen the unity editor for several times.

Werjwelil, Apr 13, 2019

#36
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756

@Werjwelil , we've updated our backend infrastructure in China to improve reliability. This was enabled two weeks ago. Did you witness any improvements for the last two weeks?

Thank you for your feedback!

Pascal

okcompute_unity, Apr 15, 2019

#37
JesOb

Joined:

Sep 3, 2012

Posts:

1,109

Have the same issue, just now.

Id I clear package cache unity very fast load new ones but inside package manager I can see only package already in project no matter what I do.

The only way to add package is to change manifest.json by hand.

JesOb, Apr 15, 2019

#38
AiTuDou

Joined:

Jul 26, 2012

Posts:

1

Same issues as Jes28. Adding packages manually to manifest.json has them load pretty fast. Though going into the package manager window, it just sits there on "Loading Packages..". I'm in China if that helps add to the mystery, both on or off a VPN doesn't resolve the issue. Unity 2019.1.0f2.

AiTuDou, Apr 20, 2019

#39
JesOb

Joined:

Sep 3, 2012

Posts:

1,109

Reloading Editor dont help.
I have find that closing PackageManger window and opening it again works for me.

JesOb, Apr 20, 2019

#40
MonkeyYao

Joined:

Jul 3, 2012

Posts:

22

same problem "Loading packages ...". china. 2019/4/26 20:43. Adding packages manually to manifest.json has them load pretty fast.

MonkeyYao, Apr 26, 2019

#41
BorisMongeau

Unity Technologies

Joined:

Feb 24, 2017

Posts:

58

Thanks for your feedback, we are investigating the issue

BorisMongeau, Apr 26, 2019

#42
MumboChuChu

Joined:

Jan 10, 2014

Posts:

2

MacOS Mojave Version 10.14.3 on Macbook Pro 2017 15 inch
Unity 2019.1.0f2 personal.
Having the same issue as described. Currently living in Puerto Rico in case region matters

MumboChuChu, May 1, 2019

#43
mingming-0202

Joined:

Sep 17, 2015

Posts:

1

I am in china，same problem

mingming-0202, May 13, 2019

#44
linly

Joined:

May 22, 2017

Posts:

1

mingming-0202 said: ↑

I am in china，same problem
Click to expand...

I'm in China too, I encountered this problem with Unity 2019.1.1f, but as I upgraded to 2019.1.2f1, the problem is gone.

By the way, why can't I post in Chinese?

linly, May 13, 2019

#45

gferrari likes this.
gferrari

Joined:

Jan 14, 2015

Posts:

135

I'm in China too and I have this problem with VPN and without VPN

gferrari, May 14, 2019

#46
GamerXP

Joined:

Mar 22, 2014

Posts:

78

Same here Unity 2018.3.12, Russia.
It's in "Loading packages" for 10 minutes already. But sometimes, when stars are in right positions, it loads instantly. Maybe after 10 Unity restarts.

GamerXP, May 15, 2019

#47

gferrari likes this.
gferrari

Joined:

Jan 14, 2015

Posts:

135

GamerXP said: ↑

Same here Unity 2018.3.12, Russia.
It's in "Loading packages" for 10 minutes already. But sometimes, when stars are in right positions, it loads instantly. Maybe after 10 Unity restarts.
Click to expand...

I hope that don't wakeup Cthulhu haha

gferrari, May 15, 2019

#48
okcompute_unity

Unity Technologies

Joined:

Jan 16, 2017

Posts:

756

We have a really hard time to reproduce your problem on our systems. We are not 100% sure, but this issue may be related to the network connection quality. We would like to know if you would not mind running diagnostic software on your machine. This would give us a bit more details about your local network connection quality. This would be helpful and we could potentially rule out the network quality effect on this issue. Please stay tuned, one my colleague will post a link for the tool and the steps to download and run it on your machine.

Regards,

Pascal

okcompute_unity, May 15, 2019

#49

gferrari likes this.
samuelb_unity

Unity Technologies

Joined:

Nov 13, 2017

Posts:

151
Dear users,

We will soon be shipping the Package Manager Diagnostics tool with Unity to help us in diagnosing issues such as this. For now, the tool can be downloaded and run as a standalone application. If you are experiencing the issues described in this thread, we would be very grateful if you could try running the tool and giving us your feedback!

Please note: This tool is a work in progress. Since it is not yet shipped with Unity, you will have to give your permission to run the script when prompted by your OS. This will not occur in the final Unity build where the tool can be launched from the Unity editor.

Instructions:

Download the zip

Unzip
UnityPackageManagerDiagnostics.zip

Double-click the appropriate
run-diag-<platform>
for your OS

Allow permissions to run the script

On Mac, you will need to Right-click > Open
run-diag-macos
to give permission

Attach the generated report file

We look forward to seeing your results!
samuelb_unity, May 15, 2019

#50

(You must log in or sign up to reply here.)

Page 1 of 3