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Package manager connection issue

Discussion in 'Package Manager' started by kissmecomix, Feb 17, 2020.

  1. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    I am having the could not establish package manager connection manager issue, at
    first going into my user local and roaming, finding the unity files and deleting then used to work,
    BUT, updating to 2019.3 this no longer works.

    I used the Unity diagnosis tool to get the text files to help figure out what the heck is going on,
    Hope this helps.
     

    Attached Files:

    kissmecomix, Feb 17, 2020
    #1

  2. AskCarol

    AskCarol

    Unity Technologies

    Joined:
    Nov 12, 2019
    Posts:
    234
    Sorry you're having problems with the package manager.
    Will take a look and get back to you once we reproduce the issue.
    Thanks!
     
    AskCarol, Feb 25, 2020
    #2
    kissmecomix likes this.

  3. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    thank you, i can't devlop my first game. we have 3 planned
     
    kissmecomix, Mar 7, 2020
    #3

  4. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    225
    Hello,

    Could you figure out what was your issue? The first log that you provided https://forum.unity.com/attachments/diagnostic_report_mon_02_17_2020__50831_17-txt.562326/, showed that you had some problems even with your internet connection.

    Could you please provide the Editor.log and upm.log? It will help to figure out what's happening, you can find instructions on how to gather these files here: https://forum.unity.com/threads/how-to-expedite-support-help-request-in-this-forum.651127/

    Cheers,

    Supi
     
    supita_unity, Mar 9, 2020
    #4

  5. lukewindrow

    lukewindrow

    Joined:
    Nov 10, 2019
    Posts:
    1
    Hi guys, I'm having a similar issue. Unity worked on my laptop 2 weeks ago, then randomly stopped working. when I uninstalled it then re-installed and went from 2019 to the 2020 beta, it refuses to work. No edition of unity wants to work on my laptop at all. This is the file
     

    Attached Files:

    lukewindrow, Mar 13, 2020
    #5

  6. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    the .log files won't upload to the thread, what are my options?
     

    Attached Files:

    kissmecomix, Mar 15, 2020
    #6

  7. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    225
    Hey guys,

    Thanks for including the diagnostic tool logs, but it will be helpful if you could provide the Editor.log and upm.log as well. To gather these files, please refer to the Log files section in Unity User Manual.

    Cheers,

    Supi
     
    supita_unity, Mar 16, 2020
    #7

  8. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    I have them, but the problem lies with the forum file uploader, it keeps rejecting the ,log extension, so do i email them?
     
    kissmecomix, Mar 17, 2020
    #8

  9. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    225
    what about pasting the content of the logs as a message directly here? You could also send it to me as a direct message here in the forum.

    Also, I'm not sure with version of Unity you are using at the moment, but 2019.3.4f1 or later have a change for the way Unity Package Manager connects with the Unity Editor, it could help fixing your problem updating to a later version.

    Cheers,

    Supi
     
    supita_unity, Mar 17, 2020
    #9

  10. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    i have updated to the latest version with the same issue occurring,
    here are the logs.
    .
     

    Attached Files:

    Last edited: Mar 20, 2020
    kissmecomix, Mar 20, 2020
    #10

  11. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    225
    Hey,

    Thanks a lot for providing the logs :)

    In the version of Unity you are running 2019.3.5f1 I've seen this error being caused by a firewall/antivirus blocking local connections in the computer.

    I'm not sure what you have installed in your computer.

    Some users have reported than Windows Defender is causing this problem for them. There's a couple of approaches in this forum related to this:

    recreate the Defender Whitelisting rules for Unity: https://forum.unity.com/threads/cou...ger-local-server-process.746267/#post-5244935


    disabling Windows Defender: https://forum.unity.com/threads/cou...ger-local-server-process.746267/#post-5116958

    Hope you figure out soon where the problem lays on your end. Please when you do, come back and tell us what worked for you.

    Cheers,

    Supi
     
    supita_unity, Mar 22, 2020
    #11

  12. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    I have both defender and McAfee, I saw in previous versions Defender blocking, Unity and I thought I had it properly whitelisted, but I will read the information you have given and see if the resolves the issue.
     
    kissmecomix, Mar 23, 2020
    #12

  13. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    225
    It might be McAfee as well, something is blocking your local connections. Happy hunting :)
     
    supita_unity, Mar 24, 2020
    #13

  14. kissmecomix

    kissmecomix

    Joined:
    Jul 13, 2016
    Posts:
    31
    Supita, just to be sure that it was the antivirus programs, I turned both McAfee and defender off, and tried to start untity and got the same result, so do i have to set up a proxy server in order to resolve this?
     
    kissmecomix, Mar 27, 2020
    #14