OnUnityAdsShowFailure is triggered always on first run when cookie dialog appears

This happens whenever the Unity Ads cookie dialog appears when the user taps to watch an ad for the first time after install.
Unity dialog appears, and whatever the user chooses after sometime the event OnUnityAdsDidError gets triggered with this error:
method timeout after 10 for listener ID XXXXXXXXX

So we cannot detect the rewarded Ad because of this.
The code worked perfectly before this Dialog appeared... I wonder if we have to update something in the code.

 

Ok so I tried updating my code to the one here:
https://unityads.unity3d.com/help/u...cWBqw5waAkSBEALw_wcB#basic-ads-implementation

And I'm still with the same problem. Ads is initialized correctly, Rewarded ad is loaded successfully, but when I try to watch the add this event triggers:

Says: Internal_ERROR - show method timeout after 10 for listener ID XXX-XXXX_XXXX

As I mentioned before, this happens on the first launch, when the unity cookies dialog appears:



Can someone help me please?

 

Uhhh... problem persists anybody?

 

blup!! I need help with this

 

@Unity_Quinn ? @Unity_Jae @LIU_Hanyang96 ? @ap-unity ? Any idea/suggestion please?

 

no support here?

 

-Version 3.7.5
-ALWAYS on new install.
-No mediators.
-I will send you the device log via DM
-The code is exactly this one:
https://unityads.unity3d.com/help/u...cWBqw5waAkSBEALw_wcB#basic-ads-implementation

It also happens with a previous version of the one unity recommended.
Btw we just build for iOS, tested on iOS 14 different devices. We dont know if this happens on Android.

Thanks

 

Tried to get a Device log but since this problem doesn't generate a crash Im not able to extract any device log with relevant info at least using Xcode.

This are the ADS related console lines I got in the console when the problem mentioned happens:


ADS_ Unity Ads initialization complete.

ADS_ Loading Ad: rewardedVideo

ADS_ Ad Loaded: rewardedVideo

ADS_ Error showing Ad Unit rewardedVideo: INTERNAL_ERROR - show method timeout after 10 for listener ID XXXXX-XXXXXXXX-XXXX-XXXXXXXX

 

It happens even if you tap immediately.

And still, even if the reason were the timeout has triggered, I find ridiculously low the time (10 seconds?) some users actually read the terms before tapping the ok button.

But I insist, it happens ALWAYS (after new install) even if you tap immediately.
Thanks for answering.

 

We have same question ,Version 3.7.5
-ALWAYS on new android (maybe also ios)
2022-05-23 16:54:31.876 31024-31024/com.mygame.main/Ads: Ad failed to load : 0 2022-05-23 16:54:33.178 31024-31907/com.mygame.main E/ironSourceSDK: ADAPTER_CALLBACK: UnityAdsRewardedVideoListener onUnityAdsShowFailure - ironSourceError = errorCode:6, errorMessage:[UnityAds] Timeout while trying to show Rewarded_Android 2022-05-23 16:54:33.181 31024-31024/com.mygame.main D/AdMgr: onRewardedVideoAdShowFailed: 6[UnityAds] Timeout while trying to show Rewarded_Android 2022-05-23 16:54:33.182 31024-31024/com.mygame.main D/AdMgr: onRewardedVideoAvailabilityChanged: false

 

Can confirm. This still happens (at least on iOS) ‍
iOS: SDK 4.3.0
Android: SDK 4.2.1

Also... is it possible to force the consent dialog to open for debug purpose?

 

bump

 

I'm using Unity Ads 4.2.1 and our target platform is iOS. I just tested the timeout; it does not happen if you finish interacting with the popup under 10 seconds.

 

This issue is more serious than I thought.
I'm using Unity 2019.4 and Unity Ads 4.2.1 and our target platform is iOS.
If you don't interact with the popup for 10 seconds, it throws that time out INTERNAL_ERROR. And then it continues to show the video ad anyway but after the video ad is completed, it doesn't call any callbacks, so I have no way of knowing if the ad finished playing or not.
I decided to add a flag to my game and ignore this error when a player requested a video ad for the first time but when there's no callback and the listeners are cleared (?) how can I reward the player? I tried to call Advertisement.Show() again when that error happens to set the listeners again, but it throws another error saying ALREADY_SHOWING.
@Unity_Quinn @ap-unity

 

@Unity_Quinn @ap-unity Hi, I have same issue on Android with Rewarded format:
1. start show first video by Unity Ads
2. personalization pop-up appears
3. setup personalization and close pop-up
4. video start
5. video finish
6. havent rewarded callback

Can I disable personalization pop-up and replace with my custom? I trying test for disabling by use meta data from this sections https://docs.unity.com/ads/GDPRCompliance.html but it doesnt work.

 

fixed - disable personalization pop-up by https://docs.unity.com/ads/GDPRCompliance.html

 

Load Failed Rewarded_Android: UnityAdsLoadError.timeout [UnityAds] Timeout while loading Rewarded_Android