Not receiving any ads (even in te

I've just implemented Unity ads in an Android game with the latest SDK.
Whether I set it to test mode or not, UnityAds.isReady() always returns false.

I simply call
UnityAds.setDebugMode(true);
UnityAds.initialize(activity, <game id>, this, true);
and, later
UnityAds.isReady()

UnityAds.getVersion() return 2.0.5
UnityAds.isInitialized() and UnityAds.isSupported() both return true


The much less concise output from a Nexus 4 is in the attached log file, but here's the tty from an Xperia M5, :

11-25 11:24:12.965 9157 9157 I UnityAds: com.unity3d.ads.UnityAds.initialize() (line:131) :: Initializing Unity Ads 2.0.5 (2005) with game id 23280 in test mode
11-25 11:24:13.002 9157 9157 I UnityAds: com.unity3d.ads.UnityAds.initialize() (line:144) :: Unity Ads environment check OK
11-25 11:24:13.395 9157 9195 I UnityAds: com.unity3d.ads.configuration.InitializeThread$InitializeStateConfig.execute() (line:185) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/2.0.5/release/config.json
11-25 11:24:13.711 9157 9195 I UnityAds: com.unity3d.ads.configuration.InitializeThread$InitializeStateLoadCache.execute() (line:237) :: Unity Ads init: webapp loaded from local cache
11-25 11:24:15.177 9157 9247 I UnityAds: com.unity3d.ads.api.Sdk.logInfo() (line:68) :: Requesting configuration from https://adserver.unityads.unity3d.c...ayrisedigital.ttr&encrypted=true&rooted=false
11-25 11:24:15.920 9157 9247 I UnityAds: com.unity3d.ads.api.Sdk.logInfo() (line:68) :: Received configuration with 2 placements
11-25 11:24:16.037 9157 9247 E UnityAds: com.unity3d.ads.api.Sdk.logError() (line:56) :: {"message":"Cannot read property 'getId' of undefined","name":"TypeError","stack":"TypeError: Cannot read property 'getId' of undefined\n at file:///storage/emulated/0/Android/data/com.playrisedigital.ttr/cache/UnityAdsCache/UnityAdsWebApp.ht
ml?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.0.5%2F271dc0b65d21e5364efb5eeca9cf393492a76075%2Frelease%2Findex.html&version=271dc0
b65d21e5364efb5eeca9cf393492a76075:5457:56"}


I'm guessing that the relevant information is the error:

{"message":"Cannot read property 'getId' of undefined","name":"TypeError","stack":"TypeError: Cannot read property 'getId' of undefined\n at file:///storage/emulated/0/Android/data/com.playrisedigital.ttr/cache/UnityAdsCache/UnityAdsWebApp.html?platform=android&origin=https%3A%2F%2Fwebview.unityads.unity3d.com%2Fwebview%2F2.0.5%2F271dc0b65d21e5364efb5eeca9cf393492a76075%2Frelease%2Findex.html&version=271dc0b65d21e5364efb5eeca9cf393492a76075:5457:56"}

so I've attached the html file referenced in that (with .txt extension added so the forum would accept it!)

 

Here's the log from the nexus 4, seems you can only upload one file per post.

 

Thanks, we're looking into the issue

/Rasmus

 

Was a server-side configuration issue for that game id. Should have been fixed now, so please verify.

/Rasmus

 

Fix confirmed for test ads and real ones. - many thanks for your speedy response.

 

Hi @rasmus-unity my app also not receiving ads.
I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json

Please suggest.

 

Hi @rasmus-unity my app also not receiving ads.
I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json

Please suggest.

 

Hi @rasmus-unity same problem here

nityAds: com.unity3d.services.UnityServices.initialize() (line:80) :: Unity Services environment check OK
2020-09-12 14:21:51.827 30687-31052/com.DefaultCompany.Basketgoal I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json
2020-09-12 14:22:31.901 30687-31052/com.DefaultCompany.Basketgoal I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json
2020-09-12 14:23:21.962 30687-31052/com.DefaultCompany.Basketgoal I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json
2020-09-12 14:24:32.051 30687-31052/com.DefaultCompany.Basketgoal I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json
2020-09-12 14:26:22.135 30687-31052/com.DefaultCompany.Basketgoal I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json
2020-09-12 14:29:32.212 30687-31052/com.DefaultCompany.Basketgoal I/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json

E/UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateNetworkError.execute() (line:421) :: Unity Ads init: network error, waiting for connection events

here's the device log


i tried this link to open in browser but its not loading

 

@kr-unity thanks. please inform us when it resume.

 

@kr-unity, @rasmus-unity thanks please try to resolve as soon as possible, please.
https://forum.unity.com/conversatio...-no-call-back-event-iunityadslistener.560703/

 

Hi ,

UnityAds: com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:200) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.4.8/release/config.json

I've followed the documentation properly to setup ads but the above is what I could see in Logcat .

Can you let me know how to fix it .

OS : Android (I have correctly setup the gameId in my project)
Build : Release
TestMode : Off
Location : India
AdPlacement : Tried "video" and then "rewardedVideo"

I am able to see test ads in Unity Editor though .

Regards,
Duoz Games.

 

Hello sir, I am to from india. We have used banner and video ads in our game.we are getting the same kind of issue. For me video ads are working outside india but banner ads are not working anywhere

 

Hi,

Is the issue resolved ?

I haven't received any ads yet in my game .

 

Hi @DuozGames, have you checked the Android device log? I checked our internal dashboards, and there doesn't seem to be any general issues with Android.

Thanks,
Rasmus

 

hi @rasmus-unity still not showing any ads even in test mode please solve this issue ASAP. its almost 5 month since its not working.

 

I agree with @samrat007 . Please solve it ASAP .