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Question Not Login with Dashboard accounts, in 2019.4

Discussion in 'Unity Distribution Portal (UDP)' started by unityventures7, Mar 12, 2021.

  1. unityventures7

    unityventures7

    Joined:
    Mar 19, 2020
    Posts:
    13
    Hi!

    I'm running UDP 2.1.6 on unity 2019.4, set the target, the products, the store, and everything.

    I open the game, the login screen shows asking to put the user name of the sandbox user (from the dashboard), and then I receive "Login Failed: wrong account/password".

    BUT the account when set in the scriptable object logs successfully and does the purchase, but the dashboard doesn't recognize as SDK initialized and purchase completes when logging with the account set on the UDP Settings asset

    Have anyone noticed something like that? where the accounts on the website/dashboard don't work, but the accounts on the scriptable object works?

    Thanks in advance!
     
  2. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    Please create a new sandbox account and save it, and then try using the new account to login. If it still doesn't work for you, please contact Unity UDP Support.
     
  3. unityventures7

    unityventures7

    Joined:
    Mar 19, 2020
    Posts:
    13
    found the problem, the holder of the publisher account was different from the holder of services account, so the client id got mixed, once we moved the publisher account to the same holder of the services account, it worked o/