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no reply from unity, trying forums

Discussion in 'Editor & General Support' started by aaronhm77, Sep 26, 2014.

  1. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    Dear Unity;

    this is my 4th letter (in 4 weeks) with no reply back concerning my hierarchy problem, it does not print out in alphabetical order.

    please advise

    Aaron Peterson
     
    aaronhm77, Sep 26, 2014
    #1

  2. zombiegorilla

    zombiegorilla

    Moderator

    Joined:
    May 8, 2012
    Posts:
    8,952
    There is setting in preferences that will turn the alpha sort back on.
     
    zombiegorilla, Sep 26, 2014
    #2

  3. superpig

    superpig

    Drink more water! Unity Technologies

    Joined:
    Jan 16, 2011
    Posts:
    4,613
    Note that once you've turned on that setting in preferences, you may still need to pick AlphaSort using the button in the top right of the hierarchy window.
     
    superpig, Sep 26, 2014
    #3

  4. Andy-Touch

    Andy-Touch

    A Moon Shaped Bool Unity Legend

    Joined:
    May 5, 2014
    Posts:
    1,445
    Which email did you send the letter to?
     
    Andy-Touch, Sep 26, 2014
    #4

  5. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    No support cases from you since 2013 (117692).
     
    Graham-Dunnett, Sep 27, 2014
    #5

  6. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    i sent the email to; (in past i all ways got response, this time i have gotten nothing, kinda feels like a date that wont return your phone calls)

    community,

    about unity & "contact";

    get in touch,

    contact a unity department
    send your inquiry;

    CONTACT US
    Just fill out the form and we'll get back to you as soon as we can.

    TYPE OF INQUIRY *
    Please select type... Sales Reseller Education Students Unity Games Architecture, Engineering and Construction Government & Simulation Asset Store Press Marketing Technical Inquiries
    Please select type...
    MESSAGE *
    FIRST NAME *
    LAST NAME *

    reply "FAIL" 4 times in over one months time.
     
    aaronhm77, Oct 1, 2014
    #6

  7. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Don't know what went wrong when you used the contact form. When you email support@ it'll drop into my team, who'll respond typically within 5 days. (Usually much _much_ quicker for licensing and asset store issues).
     
    Graham-Dunnett, Oct 1, 2014
    #7

  8. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    i'm not sure what you mean,

    this is actually first time (I think) I have written to Unity with a problem, I have written in the past in order to give praise and tell them how wonderful Unity is and how much I love unity.

    my hierarchy is all messed up and i can not work with my projects until I find out what is wrong with it.

    the hierarchy is refusing to print out the game objects in alphabetical order so I have to do it my self and that is like going backwards and not forwards, it even unscrambles the game objects after I have put them in alphabetical order.

    it happened after I upgraded to 4.5 just recently.

    thank you;

    aaron peterson
     
    aaronhm77, Oct 1, 2014
    #8

  9. StarManta

    StarManta

    Joined:
    Oct 23, 2006
    Posts:
    8,738
    Your question was answered a couple of posts up aaronhm77. This is expected behavior, and there is a preference to get the previous alphabetical sorting back.
     
    StarManta, Oct 1, 2014
    #9

  10. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    done.

    thank you

    blessings and

    "... may your paths rise up to meat you and may the rains fall gently upon your fields"

    aaron peterson
     
    aaronhm77, Oct 1, 2014
    #10

  11. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    When I read your first post, I assumed you'd emailed into the support team 4 times and had not got any kind of response. So, I looked for emails from you, and only found one from last year. Your post from 15 mins ago tells me that you used the contact form. That's meant to get picked up by the same system we use for support.

    Anyways, did superpig's post about the sorting option in Preferences not help? When that preference is turned on, you get an extra button in the top left of the hierarchy window, which lets you choose between alpha-numeric sorting or sorting based on the transform order. (The latter is probably what you are used to.) 4.5 added this sorting feature.
     
    Graham-Dunnett, Oct 1, 2014
    #11

  12. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    i went to preferences and fixed it.

    thanks
     
    aaronhm77, Oct 1, 2014
    #12

  13. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    yes I fixed the problem in prefrences;

    whoooo...! (sweeps hand across brow)

    a whole month of no replies and not being able to work normally.

    I could not find no other place to send my problem except to contact,

    I wanted to let unity know and also to find out if it was a problem with other people.

    also I have a new email address that i do not use to log into Unity but I do not know why that would be a problem.

    thank you for your time;

    aaron peterson
     
    aaronhm77, Oct 1, 2014
    #13

  14. Graham-Dunnett

    Graham-Dunnett

    Unity Technologies

    Joined:
    Jun 2, 2009
    Posts:
    4,287
    Well, please don't wait 4 weeks and get frustrated. There's this forum, the Answers site and the support@ address, all of which should help get you sorted.
     
    Graham-Dunnett, Oct 1, 2014
    #14
    Ryiah and aaronhm77 like this.

  15. StarManta

    StarManta

    Joined:
    Oct 23, 2006
    Posts:
    8,738
    For most problems, the forum would be your best first stop. Half the time you'll get a reply within a couple hours. In the case of this particular question, you might have seen one of the many other threads people had posted about this change, and not had to wait at all.
     
    StarManta, Oct 1, 2014
    #15

  16. aaronhm77

    aaronhm77

    Joined:
    Nov 22, 2012
    Posts:
    65
    ya i know, i am very patient at certain things, i love unity and the people (very professional) so i could not get mad or impatient but after waiting a month of being in dark and not having a clue, i came to the forums and all the lights where turned back on.

    thanks again
     
    aaronhm77, Oct 7, 2014
    #16