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Question No payout, problem Delay Payout Revenue

Discussion in 'Unity Ads & User Acquisition' started by zannar2, Jan 17, 2023.

  1. zannar2

    zannar2

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    Hi
    As the title suggests, this month I'm experiencing huge delays in payments, I usually receive payments from unity every 15th of the month, but this month still nothing everything is blocked, or I immediately contacted unity assistance and opened a ticket but still no response , I don't understand what's happening, I had the same problem last month and I had reported assistance this anomaly in late payments I thought they had solved the problem but this month even worse than the previous month, the payment is always anticipated by an email confirming that been approved but nothing has been received, using PayPal payments are paid every 15th of the month to date we are on the 17th still, nothing, someone is experiencing the same problem? Thanks
     
    FamishedMammal likes this.
  2. Unity_3d1

    Unity_3d1

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    Yes , same problem here, as long as you have status "in progress" on your published page , you fine.
    Also PayPal have a delta 5 business days. So payment will be until this Friday for 100%. And make sure your payout info is validated, just in case.
     
  3. zannar2

    zannar2

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    Thanks
    the second time this problem occurs, but this month it got worse, unity always sent an email 7 days before receiving payment, but this month it didn't even receive this email, this means that the problem is not due to PayPal but the automatic payment system unity itself, which has not yet authorized any payment, the strange thing is that I always received payments on the 15th of the month, furthermore my status for receiving payments is updated and validated.
     
  4. Unity_3d1

    Unity_3d1

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    I have been publisher for 5 years and yes always got payouts on 15th morning exact time , for past 4-5 months its delaying for 1 day and this month 2 days delay so far.
     
  5. zannar2

    zannar2

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    Yes exactly, I too am a publisher in 2017, the maximum delays on payments was one day or the 16th, but it had never happened in 6 years that payments jumped beyond the 16th and being today the 17th it seems to me anomalous, also because o contacted support who manages finances and still o received no response to this issue so they may not know what is going on. :(
     
  6. Unity_3d1

    Unity_3d1

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    I wrote to support the same day and got response. They say "There may be delays due to U.S. weekends and holidays" and we just have to wait.
     
  7. zannar2

    zannar2

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    Thank you very much for your training, so let's wait a few days and see, I'll update you in the next few days thanks
     
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  8. Unity_3d1

    Unity_3d1

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    So i contacted them again. Responce = "I am sorry to hear that you are experiencing delays with your payout. Due to system maintenance, the payout will be delayed for a few days. Our team is working on it and you should be able to receive the payout within 1 week. I appreciate your patience and undertanding."

    I really hope that this is a one-time event.
     
    Last edited: Jan 18, 2023
    florianalexandru05 likes this.
  9. Bitboys

    Bitboys

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    It is already the 18th and the payments have not yet been made. I don't think it's ever taken me this long to receive a payment from Unity.
     
  10. zannar2

    zannar2

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    Hi

    No, you're right, I've never received the money either until today18, I don't know what's going on, but I had contacted assistance to ask for explanations and they answered me today, the reply message is this:

    Hello,

    Thank you for contacting us!

    The 15th fell on weekend and holiday so the payout is still under process. We expect the payout to be processed in a few more days.

    If you have any questions, let us know.

    Thanks!
     
  11. zannar2

    zannar2

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    Hi, thanks, how strange, he answered me today explaining the following:
    Hello,

    Thank you for contacting us!

    The 15th fell on weekend and holiday so the payout is still under process. We expect the payout to be processed in a few more days.

    If you have any questions, let us know.

    Thanks!
     
  12. Unity_3d1

    Unity_3d1

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    I got similar answer 2 days ago. We have to understand ,its just a support specialist , non technical staff, they telling us what they have to in any trouble - delay cases. They don't have a details. Other ways this system maintenance \ weekends info was posted somewhere in public.
     
  13. zannar2

    zannar2

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    Hi
    Yes I understand, still today day 18 no payment, I don't understand if they intend to pay the money next week or at least this weekend?
     
  14. Unity_3d1

    Unity_3d1

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    Don't think they know. That's why there is no straight answer from support.
     
  15. zannar2

    zannar2

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    HI, If this is the case it's really frustrating, we publishers have to wait for payments without knowing the exact day anymore, I just hope that at least by this weekend they can release the payments, and we don't have to wait for next week as well.
     
    Unity_3d1 likes this.
  16. Bitboys

    Bitboys

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    Has anyone been paid yet?
     
  17. Unity_3d1

    Unity_3d1

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    No, should be tomorrow , if its not, then its a huge shame for assets store!
     
  18. zannar2

    zannar2

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    Hi
    Not, checked anything and the status is always in (progress) and absurd I don't understand what the problem is, the payment system not automatic?
    In the sense that it didn't need any manual intervention?
     
  19. zannar2

    zannar2

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    Hi
    Not, checked anything and the status is always in (progress) and absurd I don't understand what the problem is, the payment system not automatic?
    In the sense that it didn't need any manual intervention?
    From what I understand, no one here guarantees us an exact day of disbursement of money.
     
  20. Unity_3d1

    Unity_3d1

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    According to last payouts , December payment should be in 3-4 hours , after Payout request approvement email (Which has already come).
     
    zannar2 likes this.
  21. zannar2

    zannar2

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    Thank you very much friend, as soon as I received this moment payment approval email from unity, something finally unlocked.
     
  22. zannar2

    zannar2

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    Hello
    I wanted to let you know that I received the money via PayPal, I hope you too. Thanks
     
  23. zannar2

    zannar2

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    Hello
    I wanted to let you know that I received the money via PayPal, I hope you too. Thanks
     
  24. Unity_3d1

    Unity_3d1

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  25. xmmm0305

    xmmm0305

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    I already have 3 months revenue delay. Last payment was in December. Assistance keep silence for three weeks. Hope that Asset store is not going to collapse like financial pyramid (((
     
  26. zannar2

    zannar2

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    Hi, I can confirm that this morning I received the payment from unity like every 15th of the month via PayPal.
    Are you using PayPal to receive your payments?
    Payments with PayPal are released every month every 15th of the month to be exact, sometimes there has been a delay by unity of 1 or 3 days.
     
  27. Firefox1983

    Firefox1983

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    I'm still waiting for payouts. I started playing August 1 and haven't revecived anything yet. Will I get my payouts in October?
     
  28. zannar2

    zannar2

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    Hi
    It depends on what you chose to use to receive your payments:
    With the use of a bank IBAN, the payment by Unity will take 3 to 4 months
    If you used PayPal you will receive your payments every 15th of the month no later than.
     
  29. Firefox1983

    Firefox1983

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    Thank you for the quick reply. I choose to use PayPal. I will let everyone know if I get my payouts on the 15th or not. Thanks again!
     
  30. zannar2

    zannar2

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    Hi
    Also remember to choose a minimum amount with which you will receive your payments, if the minimum amount chosen does not exceed your earnings you will not receive the payment for that month
     
  31. Firefox1983

    Firefox1983

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    No worries I did. Thank you for all your help.
     
  32. Firefox1983

    Firefox1983

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    How do I check to see when the payouts will come today?
     
  33. zannar2

    zannar2

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    Hi
    II the pannel voice (Revenue click :details here open other page :
    Transaction History =Status Completed
     
  34. Firefox1983

    Firefox1983

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    Ok thank you. I will see if anything comes through today. By the way I was wondering if time zones made a difference? Also I'm still waiting for rhe confirmation email.
     
  35. zannar2

    zannar2

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    Or received the first email confirming and approving the payment on October 13th and then the actual payment on the 15th, they refer to their time, not ours.
    The first step is to receive a first email confirming and approving the payment many days before, then a second email will be given with the final payment.
    Ps
    Check that the minimum amount chosen by you has been exceeded with your earnings
    Check that you have chosen PayPal
    In this case there may be a delay of a few days
     
  36. Firefox1983

    Firefox1983

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    I havent recieved any emails yet. I keep checking my regular folder and my spam. What exactly am I looking as in what sent from address am I looking for? Also I checked my transaction history as posted above.... Nothing.
     
  37. zannar2

    zannar2

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    Have you checked that you sold your Assets last month?
    Voice =Revenue
    That you actually sold something
    If nothing appears in the list it means you haven't sold anything

    Have you checked that the sales for the year have exceeded the minimum threshold of your choice?
     
  38. Firefox1983

    Firefox1983

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    I don't have any assets. I play multiple unity games such as pachinko and Maya coin pusher. It says on those 2 games that the que hasnt really gone down and that it updates every minute. Am I in the wrong forum? What's going on here?
     
  39. zannar2

    zannar2

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    This only refers to sellers who sell their Assets on asset stores and nothing else
     
  40. Firefox1983

    Firefox1983

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