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Question No new analytic data coming in since March 24th?

Discussion in 'Unity Analytics' started by NineCentGames, May 31, 2023.

  1. NineCentGames

    NineCentGames

    Joined:
    Apr 23, 2020
    Posts:
    12
    Hey everyone.

    I recently added Unity Analytics to my game and published an update. The first few days we saw the data was coming in just fine in both our production and development environments.

    Now, ever since the 24th of May, I have seen no new data appear in the dashboard.

    Is anyone else experiencing this? Maybe I did something wrong? Any input would be hugely appreciated.
     
    NineCentGames, May 31, 2023
    #1
    ooxcit likes this.

  2. clarec_unity

    clarec_unity

    Unity Technologies

    Joined:
    Nov 17, 2020
    Posts:
    43
    Hey,

    Can you send me your organization ID and project so we can look into this further?

    Thanks,
    Clare
     
    clarec_unity, Jun 1, 2023
    #2

  3. NineCentGames

    NineCentGames

    Joined:
    Apr 23, 2020
    Posts:
    12
    For sure. The Org ID is: 3573546641890

    Thanks a lot!
     
    NineCentGames, Jun 1, 2023
    #3

  4. RandolfKlemola

    RandolfKlemola

    Unity Technologies

    Joined:
    May 1, 2020
    Posts:
    125
    Hi @NineCentGames ,

    Can you just confirm which project you're seeing this issue for?

    Thanks!
    Randy
     
    RandolfKlemola, Jun 1, 2023
    #4
    NineCentGames likes this.

  5. NineCentGames

    NineCentGames

    Joined:
    Apr 23, 2020
    Posts:
    12
    Ah yes, the Mush Rush project is what I'm expecting to see analytics for.
     
    NineCentGames, Jun 1, 2023
    #5

  6. clarec_unity

    clarec_unity

    Unity Technologies

    Joined:
    Nov 17, 2020
    Posts:
    43
    Thanks @NineCentGames, it seems like Analytics has been disabled for that project. If you go to Analytics Settings from the navigation you can re-enable it from the toggle provided.

    Hope this helps!
     
    clarec_unity, Jun 5, 2023
    #6
    RandolfKlemola likes this.

  7. NineCentGames

    NineCentGames

    Joined:
    Apr 23, 2020
    Posts:
    12
    Oh gosh, well that's a little embarrassing! thanks so much that definitely will help!
     
    NineCentGames, Jun 7, 2023
    #7
    RandolfKlemola and clarec_unity like this.