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Other No invoice number for assets purchased from the asset store?

Discussion in 'Editor & General Support' started by farazk86, Jan 6, 2023.

  1. farazk86

    farazk86

    Joined:
    May 31, 2017
    Posts:
    195
    Hi,

    I bought some assets from the asset store yesterday and a few more today. The invoice number has not been generated for these.

    I thought that after a couple hours you get the invoice number, but Im still waiting on those that I bought 24 hours ago.

    Do I have to do something else before the invoices get generated?

    Thanks
     
  2. DevDunk

    DevDunk

    Joined:
    Feb 13, 2020
    Posts:
    5,059
    Where are you looking? On the asset store site?
     
  3. mgear

    mgear

    Joined:
    Aug 3, 2010
    Posts:
    9,437
  4. farazk86

    farazk86

    Joined:
    May 31, 2017
    Posts:
    195
    Yes, thats where Im looking but no invoice number, its empty. See attached below:

    image_2023-01-06_194403762.png

    Does it usually take this long?
     
  5. farazk86

    farazk86

    Joined:
    May 31, 2017
    Posts:
    195
    In my order history page, the invoice is empty as seen in screenshot below:
    image_2023-01-06_194502467.png
     
  6. tleylan

    tleylan

    Joined:
    Jun 17, 2020
    Posts:
    618
    There is a customer service link on that site. I would write them a note. Systems fail for various reasons.
     
    farazk86 likes this.