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No inApp data in Data explorer - Unity Analytics Dashboard

Discussion in 'Unity Analytics' started by Arlekine, Sep 23, 2019.

  1. Arlekine

    Arlekine

    Joined:
    Aug 26, 2018
    Posts:
    10
    Good afternoon!
    Near the 13th of September our project got a few transactions: users bought three subscriptions and two non-consumables on ios Platform. Some of this transactions were made by my сolleagues (in build downloaded from AppStore, not in dev build of cause), so there are no doubts that transactions really were. Moreover, I can see this transactions in Firebase analytics, which is connected to our project too.
    But there are no data of this transactions in Unity Analytics Dashboard.
    Is this a mistake? I need this data for my work.

    I will be grateful if somebody help me with this problem.
     
    Arlekine, Sep 23, 2019
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    The Dashboard requires Owner or Manager permission to view IAP metrics.
     
    JeffDUnity3D, Sep 23, 2019
    #2

  3. Arlekine

    Arlekine

    Joined:
    Aug 26, 2018
    Posts:
    10
    I have manager permission for this project, and moreover there are no problems to see in-apps for prev time periods, but from 13th September there are no in-apps in analytics.
     
    Arlekine, Sep 23, 2019
    #3

  4. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Please open a support ticket here so we may investigate your specific issue. I assume you are still seeing IAP purchases in your Google and Apple reports for this time period https://analytics.cloud.unity3d.com/support
     
    JeffDUnity3D, Sep 23, 2019
    #4